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Embassy Suites Hotel Winston-Salem

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites Hotel Winston-Salem

Lobby
Exterior
Exterior
In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Room service
    Room service

Explore the area

Map
460 N Cherry St, Winston-Salem, NC, 27101
  • Benton Convention Center
    1 min walk
  • Old Salem
    19 min walk
  • Truist Stadium
    20 min walk
  • Winston-Salem, NC (INT-Smith Reynolds)
    6 min drive

Room options

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive, One King Bed, Non-Smoking

Executive, One King Bed, Non-Smoking | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Executive, One King Bed, Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Suite Acc with Tub Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Two Queen Suite Acc with Tub Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Premium Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite 2 Queens, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite 2 Queens, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Non Smoking

27-inch TV with cable channels, pay movies, MP3 dock

Premium Suite, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, Non-Smoking

27-inch TV with cable channels, pay movies, MP3 dock

Two Bedroom Suite, Non-Smoking

  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

King, Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Winston-Salem Downtown

Pool
Breakfast included
Pet friendly
Free WiFi
4.5 out of 5, Wonderful, (432)
The price is $118
per night
$134 total
includes taxes & fees
Dec 7 - Dec 8
Hampton Inn & Suites Winston-Salem Downtown

About this property

Embassy Suites Hotel Winston-Salem

3.5-star Winston-Salem hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Embassy Suites Hotel Winston-Salem features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast and manager's reception are offered (may not be available daily). A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. Event facilities measuring 24003 square feet (2230 square meters) include conference space. This Winston-Salem hotel also offers coffee/tea in a common area, a convenience store, and express check-in. Onsite parking is available (surcharge), along with a car charging station.

Embassy Suites Hotel Winston-Salem is a smoke-free property.

Guests are offered a complimentary continental breakfast. A complimentary manager's reception is offered each day.
Grille Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Grille Restaurant and Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Living room

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24,003 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 1 2024 to December 5 2024 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Winston-Salem
Embassy Suites Winston-Salem
Embassy Suites Hotel Winston Salem
Embassy Suites Winston Salem
Embassy Suites Hotel Winston-Salem Hotel
Embassy Suites Hotel Winston-Salem Winston-Salem
Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 344 out of 954 reviews" "
Rating 8 - Good. 207 out of 954 reviews" "
Rating 6 - Okay. 138 out of 954 reviews" "
Rating 4 - Poor. 129 out of 954 reviews" "
Rating 2 - Terrible. 136 out of 954 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

SEAN

Business traveler
I reserved a king suite, and they gave me a double room
Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Business traveler
Stayed 3 nights in Aug 2024

4/10 Poor

Carrie

Stayed 1 night in Jul 2024

6/10 Okay

Mary Beth

Traveled with family
Liked: Staff & service
Average at best. Needs a lot of deep cleaning and updating. Room was generally clean and staff were very nice. Breakfast area did not look sanitary but staff was so busy that I just don’t think they could keep up with the number of guests.
Stayed 1 night in Jul 2024

10/10 Excellent

Jasper

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Britttany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful. Worst hotel I’ve stayed at
1)Parking is $25/day so budget that into the price of the hotel 2) everything is broken: elevator, A/C in our room, ice machine 3)any simple request is refused: coffee cup refresh in the room, towels (multiple requests)…. We were met with excuses and told some version of “I have 23 rooms to clean” or told to ask someone else. Crazy! We finally decided to go to the indoor pool to steal pool towels since we had a suite for 4 people and were only provided with 2 for 2 nights!!!! 4)speaking of the pool… its filthy, cloudy, had a white film on the top and pretty sure there was BLOOD on the floor. Whirlpool is broken. 5)”dinner” from the onsite restaurant is actually premade salads or sandwiches in styrofoam that are super sketchy. 6)room was filthy, bug found in the bed, not actually cleaned during stay, mildew in shower, sticky slimy bathroom floor. 7) overall the hotel is just super weirdly laid out and strange, old, needs lots of updates. Only saving grace is that food service staff are so nice. They are very friendly and accommodating when compared to other hotel staff. Breakfast and happy hour (very generous) was appreciated. But that’s not enough. Would never stay here again.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Keep looking
Room was run down, door didn’t shut properly, HUGE gap under the door so no smoke or fire protection, I’ve machine busted.
Stayed 2 nights in Jul 2024

2/10 Terrible

premal

Disliked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Niga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms
We enjoyed our stay in Winston-Salem. The manager’s reception was a nice perk. Good restaurants close by.
Stayed 1 night in Jul 2024

2/10 Terrible

Brady

Disliked: Staff & service, property conditions & facilities
Winston Salem is a lovely area. We purchased a suite room due to this giving our family of 5 room. We asked 3 times and went to the front desk to get linens for the pull out bed, they refused to give us any. The breakfast was a joke with wait times of 20 minutes. Such a disappointment of a night in a beautiful area with a terrible stay.
Stayed 1 night in Jul 2024

6/10 Okay

Jill

Business traveler
Liked: Cleanliness, staff & service, room comfort
Lots of space for the price
Hotel was clean and the room was spacious. I had a kitchenette, living room and 2 beds The staff was very helpful. The hotel needs to be updated but was fine foe my short stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenetta

Stayed 2 nights in Jul 2024

4/10 Poor

George

Stayed 2 nights in Jul 2024

4/10 Poor

Felicia

Traveled with family
I’ve stayed in numerous Embassy Suite locations and this was the worst. The carpet in our room was dirty and stained. The pullout bed cover had bloodstains. We removed the stained cover and asked for new sheets which we received. We expected that when cleaning came the next day, the stained cover which was on the floor would be removed. It remained there our entire 3 night stay. The staff was friendly so that was a plus but the hotel is old, elevators were out of order and there is no designated hotel parking so my husband and I who had to drive separately ended up paying $150 ($75pp) in parking. We will not be choosing the Winston location anytime soon.
Stayed 3 nights in Jul 2024

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Anne

Stayed 2 nights in Jun 2024

10/10 Excellent

Porcia

Traveled with family
The staff was very nice and helpful
Stayed 2 nights in Jul 2024

2/10 Terrible

Ron

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Jul 2024

4/10 Poor

Jami, Tallmadge

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One elevator was down and the other two made very large slamming and weird noises. Would not give a second key to the room for the other adult. There were no towels at the pool and multiple families had to go ask and it took over an hour to get clean towels for some. The second floor had a large area with stacked up tables and chairs you had to zig zag through to get to the parking garage where the doors were broken. I really liked the layout of our room but overall the place was lackluster.
Stayed 1 night in Jul 2024

4/10 Poor

Danna

Traveled with family
Disliked: Amenities, property conditions & facilities
It was run down. The shower was broken and did not work. The sofa bed was disgusting and broken as well. I can't believe I paid for this.
Stayed 1 night in Jul 2024

4/10 Poor

Samantha

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Looks nice but horrible quality
The hotel from the outside looked nice and updated but the room was run down and looked bad. The couch cushions had its stuffing showing. We booked a room that was suppose to fit 6 people and there was two queen beds and a pull out sofa. However the pullout sofa didn’t have any linens and when I called the front desk to ask for linens they told me they didn’t have any. I asked them where we were suppose to sleep and they said they didn’t know. The mattress on the pull out bed was stained as well. Super disappointed in my stay.
Stayed 1 night in Jun 2024

6/10 Okay

Jon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Only stayed at this hotel because it advertised on-site EV charging. As it turns out, the "on-site" EV charging is in the public lot next door that charges $25 per day. As far as the hotel itself, they spent the renovation budget on the lobby, which is nice, but the rooms are drab, dated with poorly functioning (and loud) A/C. Aside from that, the staff was friendly and helpful.
Stayed 4 nights in Jun 2024

6/10 Okay

Mary

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
Didn't have linens in room for sleeper sofa.Phone didn't work to contact house keeping or front desk. No blanket available. No ice. Breakfast no one was keeping food and dishes forks etc refilled. Overall I was surprised and disappointed. I have always enjoyed Embassy Suites.
Stayed 1 night in Jun 2024

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not up to the standard.
Hotel needs an upgrade, badly! The room was not up to the Hilton brand standards: stains on the floor, window sill area w cobwebs, and a cockroach crawling on my kids in the night. Skip this hotel.
Stayed 1 night in Jun 2024