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Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

2.5 star property

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Photo gallery for Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Outdoor pool
Exterior
Lobby
Reception
Premium bedding, in-room safe, desk, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
1680 Westbrook Plaza Dr, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪8 min walk‬
  • Novant Health Forsyth Medical Center
    ‪3 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪5 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 316 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

  • 691 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 303 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 691 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 303 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

  • 316 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 304 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)

Springhill Suites by Marriott Winston-Salem Hanes Mall

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is $188
per night
$212 total
includes taxes & fees
Apr 28 - Apr 29
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Winston-Salem hotel walkable to Hanes Mall
Along with an outdoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall offers 127 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall features an outdoor pool and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Onsite parking is available (surcharge).

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 22 to May 17:
  • Swimming pool
The property will be renovating from November 13 2024 to April 15 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairfield Inn Marriott Hanes Hotel Winston-Salem Mall
Fairfield Inn Marriott Winston-Salem Hanes Mall
Fairfield Inn Marriott Winston-Salem Hanes Mall Hotel
Fairfield Inn Marriott Hanes Mall Hotel
Fairfield Inn Marriott Winston-Salem Hanes Mall Hotel
Fairfield Inn Marriott Winston-Salem Hanes Mall
Fairfield Inn Suites by Marriott Winston Salem Hanes Mall
Fairfield Inn Marriott Hanes Mall Hotel
Fairfield Inn Marriott Hanes Mall
Fairfield Inn Suites by Marriott Winston Salem Hanes Mall
Fairfield Marriott Hanes Mall

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 377 out of 590 reviews
Rating 8 - Good. 148 out of 590 reviews
Rating 6 - Okay. 41 out of 590 reviews
Rating 4 - Poor. 16 out of 590 reviews
Rating 2 - Terrible. 8 out of 590 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cayce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was under construction, so there was noise on the floors above us and no fitness center
Stayed 3 nights in Jan 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall, the hotel was nice and the staff was super friendly! I didn’t notice a note that it was under renovations when I booked it. My family was happy it had a Fitness Room, but, it was closed and being renovated so we packed workout clothes for nothing. The water to our room was shut off 1 morning while my son was in the shower because of the renovations on another floor. He had to wait 30 minutes for the water to come back on - which was super inconvenient and affected our schedule for the day. You could also hear the renovation work from the other floors during the day so that was a bit noisy. I also didn’t know that rooms were only cleaned every other day at this property so I spent a lot of time getting fresh towels, tissue boxes and toilet paper from the front desk:(. Would I stay there again? Only once the renovations are done.
Stayed 5 nights in Dec 2024

10/10 Excellent

Thierno, Winston Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs major renovations.
Stayed 2 nights in Nov 2024

2/10 Terrible

Mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t bother staying here.
Three of the five floors are being renovated. No big deal. They put us on a the 5th floor and the constant noise was awful. There was a knocking noise the entire time we were there. The hotel was practically empty. Why were we put on the 5th floor with the room next to us having the bathroom demoed? Oh and the two rooms across from us too. When checking in, she explained there were renovations and named the floors. Then put us on one of the floors she named. I asked to be moved before we were done checking in and she said no just let her know if it’s too noisy and they could look into it! Ridiculous. We were there for two nights. We left at 2:00 am on night two and drove home for seven hours through the mountains, back to Cincy, rather than stay another night here tossing and turning. I didn’t bother telling the front counter when we checked out this morning. And they didn’t even ask how our stay was. They probably guessed since we were leaving at 2am. I also didn’t plan on leaving a review but they sent a request email so there’s that.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by the mall so there's not shortage of shopping and dining options.
Stayed 1 night in Dec 2024

10/10 Excellent

LaTanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older property. They are in the process of renovations. It does not effect the stay.
Stayed 1 night in Dec 2024

8/10 Good

Cathy

The staff was friendly and helpful. Breakfast options were nice. The bathroom could use an update.
Stayed 2 nights in Nov 2024

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great
Stayed 1 night in Oct 2024

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sheila

Stayed 1 night in Sep 2024

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

DONNIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times and have never had any problems. The staff are friendly and the room is always just as it should be.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Staff is excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and the facility was very clean and comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Gregory, Courtice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, and comfortable beds. Friendly staff, decent breakfast included. A very good value.
Stayed 1 night in Aug 2024

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great, nice room, great staff, food was not great
Stayed 1 night in Aug 2024

6/10 Okay

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of service and noise
We arranged to have our room cleaned on a particular day and when we returned the room had not been touched. Also, the noise from the traffic at night made sleep impossible. The breakfast was adequate.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about our stay! Also, a special thanks to Reme for allowing my family and I to check in early!
Stayed 2 nights in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great staff and good area
Stayed 7 nights in Aug 2024

6/10 Okay

Victoria

Traveled with family
I liked the comfortable bed I didn’t like that my room was only cleaned twice for the four days and three nights that I was there. My tv didn’t work the entire time that I was there. I couldn’t use the phone to call the receptionist, it’s like they blocked my line. They couldn’t give me a fair accommodation.
Stayed 3 nights in Aug 2024