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Hilton Garden Inn Winston-Salem/Hanes Mall

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Winston-Salem/Hanes Mall

Exterior
Pool
Exterior
Room, 1 King Bed, Jetted Tub | Premium bedding, Select Comfort beds, in-room safe, desk
Daily buffet breakfast (USD 12.95 per person)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym
  • Pet friendly

Explore the area

Map
1325 Creekshire Way, Winston-Salem, NC, 27103
  • Hanes Mall
    4 min drive
  • Novant Health Forsyth Medical Center
    5 min drive
  • Wake Forest University Baptist Medical Center
    8 min drive
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    33 min drive

Room options

View all photos for Room, 1 King Bed, Accessible

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 King Bed

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 2 Queen Beds

  • 333 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, Select Comfort beds, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Springhill Suites by Marriott Winston-Salem Hanes Mall

Pool
Breakfast included
Pet friendly
Parking included
4.5 out of 5, Wonderful, (1029)
The price is $116
per night
$131 total
includes taxes & fees
Dec 11 - Dec 12
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Hilton Garden Inn Winston-Salem/Hanes Mall

3-star Winston-Salem hotel close to Hanes Mall
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Winston-Salem/Hanes Mall offers 112 accommodations with MP3 docking stations and safes. Accommodations are furnished with unspecified sofa beds. Select Comfort beds feature premium bedding. 42-inch LED televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 9.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Winston-Salem Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
Hilton Garden Inn Winston Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem

Hilton Garden Inn Winston-Salem/Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 632 reviews" "
Rating 8 - Good. 148 out of 632 reviews" "
Rating 6 - Okay. 55 out of 632 reviews" "
Rating 4 - Poor. 25 out of 632 reviews" "
Rating 2 - Terrible. 21 out of 632 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property, staff and food arrangements.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel only complaint was the pool water was ice cold and the shower water took forever to get warm. Barry from the front desk needs training could not even print a receipt!!
Stayed 1 night in Aug 2024

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Little busy with construction
Stayed 2 nights in Jul 2024

8/10 Good

Nina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was centrally located to numerous shopping malls, restaurants, hospitals.Hotel was quiet, but don't plan on watching much tv. Very limited cable. Laundry facility was convenient. In hotel restaurant was a little pricey. But plenty of choices in the area . Overall would recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night and early morning conversations from the guests in the room to our right was obnoxious, inconsiderate and inexcusable. We will likely never stay at a Hilton Garden Inn ever again.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph, Manteo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room at a reasonable price
Stayed 2 nights in Jul 2024

6/10 Okay

Jonathan

Had to check in 2hrs after check in time
Stayed 2 nights in Jul 2024

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean property. Staff was great. Only concern was the lack of parking.
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2024

2/10 Terrible

Irene

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel
My experience at this hotel was a horrible.Very unprofessional staff and never had my room cleaned for all three nights. Even when l requested for my room to be cleaned it was never cleaned. When l was checking out l complained at the front desk and the receptionist was just staring at me without any apologies. The hotel should do better. I will definitely not recommend this hotel to anyone
Stayed 3 nights in Jul 2024

2/10 Terrible

Bishop Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

John

Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely looking forward to my family's next stay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully remodeled since my last visit here several years ago! Will be my hotel of choice without a doubt when in the area!
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Winston Salem Stay
The stay was great, the staff, food service and overall creature comfort was good
Stayed 5 nights in Jun 2024

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Clean, quiet. Good location
Stayed 2 nights in Jun 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2024

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
3/5
Strange location, parking is not the safest environment. Room was nice and clean. Staff was not very helpful
Stayed 1 night in Jun 2024

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was terrible, couldn’t do digital key, they had no idea of the cost, they held us at the counter for 15 mins while they figured it out. Fridge in the room was not plugged in…I guess that is because it doesn’t work. Good thing we had a cooler or we would have been screwed with my wife’s medications.
Stayed 1 night in Jun 2024

6/10 Okay

Gigi

Liked: Cleanliness, room comfort
Great location!
Pros: Great Location: The hotel is situated in a prime location, which made it very convenient for our activities and exploring the area. Cons: Under Construction: Unfortunately, the property was undergoing construction during our stay. - Parking Issues: We encountered problems with parking. When we returned from our event, there were no available parking spots, which was frustrating. - No Late Check-Out: Additionally, we were disappointed to find out that late check-out was not an option, which disrupted our plans for the day. Overall, while the location is excellent, the construction, parking issues, and lack of late check-out were significant drawbacks.
Stayed 1 night in Jun 2024