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Kimpton Cardinal Hotel by IHG

4.5 star property

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Exterior
Property amenity
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Pet friendly
  • 24/7 front desk
  • Laundry

Explore the area

Map
51 East 4th St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪6 min walk‬
  • Old Salem
    ‪16 min walk‬
  • Winston Salem State University
    ‪3 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪27 min drive‬

Room options

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 2 Queen Beds

  • 400 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility, Roll-In Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Mobility)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 2 Queen Beds, Roll-in Shower (Mobility)

  • 300 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Roll-in Shower (Mobility)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Roll-in Shower (Mobility)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room (Essential)

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 2 Queen Beds (Exterior View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Room, 2 Queen Beds (Exterior View)

  • 480 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Exterior View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Exterior View)

  • 480 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Kimpton Cardinal Hotel by IHG

4.5-star Winston-Salem hotel with restaurant
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Other amenities include a snack bar/deli, WiFi in public areas, and valet parking.
Kimpton Cardinal Hotel by IHG offers 174 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kimpton Cardinal Hotel by IHG features a 24-hour fitness center and complimentary bicycles. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

This 4.5-star property offers access to a business center and 8 meeting rooms. Event facilities measuring 6375 square feet (592 square meters) include conference space. This luxury hotel also offers an arcade/game room, tour/ticket assistance, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Kimpton Cardinal Hotel by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 1:00 PM.
The Katharine Brasserie - This brasserie specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per night)
  • Available in some public areas: WiFi (USD 14.99 per night)

Parking and transportation

  • Valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 1:00 PM on weekends; USD 12 to 25 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Katharine Brasserie

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Free bicycle rentals
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6,375 square feet of conference space
  • 8 meeting rooms
  • Business center

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 25 per person
  • Fee for in-room wireless internet: USD 14.99 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 14.99 per night (rates may vary)
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardinal Hotel Winston-Salem
Kimpton Cardinal Hotel Winston-Salem
Kimpton Cardinal Winston-Salem
Kimpton Cardinal
The Cardinal a Kimpton Hotel
The Kimpton Cardinal Hotel
Kimpton Cardinal Hotel
Kimpton Cardinal By Ihg
Kimpton Cardinal Hotel by IHG Hotel
Kimpton Cardinal Hotel an IHG Hotel
Kimpton Cardinal Hotel by IHG Winston-Salem
Kimpton Cardinal Hotel by IHG Hotel Winston-Salem

Kimpton Cardinal Hotel by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 959 reviews
Rating 8 - Good. 186 out of 959 reviews
Rating 6 - Okay. 62 out of 959 reviews
Rating 4 - Poor. 39 out of 959 reviews
Rating 2 - Terrible. 18 out of 959 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect solo downtown experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !
Great place..I only wish the community room was open the hotel guest
Stayed 1 night in Jan 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Thomas, MIDLOTHIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Elevators. Art deco. Service. Food. All above and beyond expectations. Only downside was the room thermostat that wouldn’t go below 67 degrees for a good night sleep. Too warm with the beddings.
Stayed 1 night in Jan 2025

10/10 Excellent

Brittney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay for our anniversary!
Stayed 1 night in Dec 2024

10/10 Excellent

Shaquasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Stayed 3 nights in Dec 2024

10/10 Excellent

Marla

Stayed 1 night in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a beautiful historic property with an exceptional French restaurant (Katherine's) on premises. Rooms are smallish, as you might suspect, but with the quirky Kimpton charm and high quality. There is no parking lot and a lack of on-street parking.
Stayed 1 night in Dec 2024

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 5 nights in Dec 2024

6/10 Okay

Logan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was nice enough, but the staff weren't very welcoming at check in or check out. I did get a different staffer that was much nicer when I went downstairs to ask for more towels and pillows which I had to do since neither they nor housekeeping answered the phone. Our "view" on both sides of the room was just random HVAC equipment and the roof which was disappointing. Overall, I'm not sure this property is worth the price point which is disappointing as I've stayed here in the past and had a MUCH better experience.
Stayed 1 night in Dec 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the parking was confusing. The hotel only provides for valet parking. However, there is a parking garage across the street, but it requires you to have an app, i.e. no press the button for a ticket. There is another parking garage behind the hotel on Church St, which is where the valets park you car. it does have a push the button for a ticket entry. The hotel itself was pleasant and the desk staff, especially Kevin, was very helpful in giving directions. My room was clean, nice and I appreciated having an alarm clock which was easy to set. The dining room seemed to have a limited breakfast selection. I only ate dinner there once. The only thing the hotel of this caliber lacked was some sort of business center where you could log in on their laptops and do early check-in with your airline and print out boarding passes. Even La Quinta hotels have that amenity.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The bar is wonderful and the drinks and food were delicious. The game area is a lot of fun. Walkable to downtown activities.
Stayed 1 night in Nov 2024

4/10 Poor

Alejandro

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked the hotel which is in a historic building and most of the staff was outstanding. Most of the people at the front desk and all of the people in the restaurant were just incredible. However, on Sunday, November 23, our room was not made up, and the front desk had asked if I had left the do not disturb sign on, I did not, and I asked for some towels and soaps, and told them not to bother cleaning it up as it was late. They sent nothing and said nothing and so when I left the next morning at five in the morning, I let the person at the desk know and he apologized, but that was it. I’ve been at hotels where this happens before, and they usually go way out of their way to Apologize and try to make things right. I did not get the feeling that anybody was terribly interested here. I rarely leave bad reviews because I know every company/person has a bad day. But here, I think more could have been done if they didn’t have somebody to give me towels or they didn’t have towels they could’ve called my room and let me know. Would’ve been fine. The restaurant was another story. They were most kind and really made you feel welcome.
Stayed 3 nights in Nov 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal. It was impeccably clean. The staff was friendly and helpful, and gave great restaurant recommendations. The hotel had a great gym as well. Everything was perfect.
Stayed 1 night in Nov 2024

4/10 Poor

Jonathon

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Find better for less.
The hotel is rated to be an amazing place to stay. It has wonderful decorations and strives for excellence but to me falls short. The room size for the price was way too small. Especially the bathroom. There was no microwave. The snacks in the room overpriced. $6 for a snickers this isn’t a stadium. I asked three times for my air conditioner temp to be lowered but they never did. It said 67 but the room felt between 72-74. The elevator has added security but they don’t tell you that when checking in. One elevator was struggling to work. They tried to charge me for valet even though I didn’t use it. This hotel was a more let down.
Stayed 2 nights in Nov 2024

2/10 Terrible

thomas

Business traveler
Disliked: Staff & service
Sad how bad things have gotten here.
I’ve stayed at KIMPTON hotels all over the world for the past 15 years.. including this one multiple times. I don’t know what has happened with this property, but it is by far the worst. So many things went wrong with this stay I can’t even begin to list them. I will say this.. everything could have been addressed if there was a single person who gave a damn. Pretty much the entire front desk staff should be fired. Incredibly rude and dismissive, None of them know a damn thing about hospitality. This is coming from someone who has been in the boutique hotel industry for 25+ years.
Stayed 1 night in Nov 2024

4/10 Poor

thomas

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Pretty awful stay. Not at all what it used to be…
Room was dirty, the bathroom rug and towels had brown stains (I don’t want to know what it was) I called housekeeping to bring me some new towels and remove the rug. The AC was locked so I had no control over the room temperature and it was unbearably hot. I called the front desk once asking for someone to fix it. They said they would send someone. I waited an hour. They never came. I tried it again. They never came. The bathroom sink was clogged and would not drain. Rather than try and call again for someone to fix it, I just took it apart and fixed it myself. 8:45am multiple knocks on door from housekeeping with DO NOT DISTURB SIGN ON THE DOOR! Could not fall back asleep. I needed to stay a second night and inquired with the front desk about booking a second room. They quoted me a price that was $50 more than Hotels.com and would not come down to match it. I asked wouldn’t they rather I booked direct and was told “I really don’t care” Front desk was rude and dismissive. I’m not sure what’s happened to this property. I’ve stayed here probably a dozen times since this hotel opened, back as far as their opening week in 2016. Honestly it’s more disappointing each time. Unless something changes I’m sure this will be my last stay.
Stayed 1 night in Nov 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fabulous stay. Thank you so much!
Stayed 2 nights in Nov 2024