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Springhill Suites by Marriott Winston-Salem Hanes Mall

3.0 star property

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Photo gallery for Springhill Suites by Marriott Winston-Salem Hanes Mall

Lobby
Meeting facility
Exterior
42-inch LCD TV with cable channels, TV, Netflix
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Housekeeping
$121
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
1015 Marriott Crossing Way, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪2 min drive‬
  • Place, Novant Health Forsyth Medical Center
    ‪3 min drive‬
  • Place, Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪14 min drive‬

Room options

View all photos for Studio, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 2 Queen Beds (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 1 King Bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(60 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Studio, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(51 reviews)
  • 410 sq ft
  • Sleeps 3
  • 1 King Bed

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4.4 out of 5, Excellent, 1,002 reviews
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About this property

Springhill Suites by Marriott Winston-Salem Hanes Mall

3-star Winston-Salem hotel close to Hanes Mall
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities. Housekeeping is available on request.
Springhill Suites by Marriott Winston-Salem Hanes Mall offers 95 air-conditioned accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with twin sofa beds and day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Springhill Suites by Marriott Winston-Salem Hanes Mall features an indoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Springhill Suites by Marriott Winston-Salem Hanes Mall is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Twin sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Hanes
Springhill Suites Marriott Hanes Hotel
Springhill Suites Marriott Hanes Hotel Winston-Salem Mall
Springhill Suites Marriott Winston-Salem Hanes Mall
Springhill Suites Marriott Winston-Salem Hanes Mall Hotel
Springhill Suites Marriott Hanes Mall Hotel
Springhill Suites Marriott Hanes Mall
Springhill Suites by Marriott Winston Salem Hanes Mall
Springhill Suites riott Hanes
Springhill Suites by Marriott Winston-Salem Hanes Mall Hotel

Reviews

Springhill Suites by Marriott Winston-Salem Hanes Mall Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 1000 reviews
Rating 8 - Good. 225 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

Reviews

2/10 Terrible

Jimmie

Stayed 1 night in Jul 2025

6/10 Okay

Sandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It’s def one of the smaller rooms we ever stayed at. Super small bathroom area- it was cramped in there . Terrible smell in the toilet/ shower area. The bacon at breakfast was everything but crispy. Breakfast just didn’t look very appealing. Even the kids skipped it. The room was clean. And staff was friendly
Stayed 1 night in Jul 2025

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although undergoing renovations, this was very nice. The staff was very friendly and helpful.
Stayed 3 nights in Jul 2025

6/10 Okay

Natasha

Disliked: Cleanliness
The property is going through renovations so it was not a quiet stay. The entrance was a mess often with no one at the front generally. The main issue was multiple sightings of bugs, dirty flooring and showers within the rooms experienced.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pamela

Stayed 1 night in Jun 2025

8/10 Good

Garelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop on our way home to Louisiana from New York! Nice and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

RAMAIYAH, CHANTILLY

Stayed 3 nights in Jun 2025

6/10 Okay

Siobhan

Stayed 2 nights in Jun 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Amenities
Bed was comfy. Staff was very friendly!
Stayed 1 night in Jun 2025

8/10 Good

Isaiah

Stayed 2 nights in Jun 2025

10/10 Excellent

Elizaul

Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a great stop for families. It has the best indoor amenities and healthy breakfast options.
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and great accommodations
Stayed 1 night in Apr 2025

10/10 Excellent

sophia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This location is under construction but still provided quality service. The suite was clean, plenty of room.
Stayed 1 night in May 2025

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and staff was very helpful and accommodating
Stayed 3 nights in May 2025

2/10 Terrible

Michael, San Antonio

Traveled with partner
Disliked: Property conditions & facilities
Property under renovations. Mattress very uncomfortable.
Stayed 1 night in May 2025

10/10 Excellent

Sada De Lara

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really Nice!
Stayed 1 night in Mar 2025

10/10 Excellent

Sasha-gay

Traveled with family
Liked: Cleanliness
I wasn't warned about ongoing renovation that's happening
Stayed 1 night in May 2025

4/10 Poor

Edward

T

The lady that checked us in was rude, the breakfast sucked, there was hairs on our pillowcases, the beds are super out dated. However they are in the middle of remodeling. (Which we feel that should have been known to us at time of booking online)
Stayed 1 night in May 2025

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
If I was aware of the constitution in the lobby I would not have booked this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025