8/10 Good
Adrian
Traveled with family
Jan 1, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel expecting a luxurious room and a relaxing wellness stay, but our experience was mixed. The room we were given had windows so high above our heads it felt like a prison cell—not terrible, but certainly not what we anticipated. I asked if we could switch rooms, but unfortunately, there were no alternatives without the same issue.
The breakfast, however, was absolutely superb. It offered everything you could want, and the service was attentive. That said, there was one notable issue: when we were seated, a silverfish was crawling on the table. We didn’t sit down and called a waitress to address it. The silverfish was still alive and scurried away before the waitress could grab it with napkins. Rather than offering us a different table, she asked if she should simply change the tablecloth. While I agreed, it was an awkward situation as we stood there watching her clear the table, find the right-sized tablecloth, and reuse the same silverware, which the silverfish had crawled over. That made us a bit uncomfortable. A 5-star hotel should have a better protocol for handling such situations, like immediately relocating guests to a new table.
On a brighter note, the breakfast itself was delicious—truly one of the best I’ve had!
The spa experience was also a mix. While the amenities were clean and well-maintained, the water in the Jacuzzi was disappointingly not warm enough to relax in. We had to warm up in the sauna instead.
Adrian
Stayed 2 nights in Dec 2024