A restaurant, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request.
Hotel Balcón del Parque offers 26 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. Smart televisions come with cable channels.
Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Onsite covered self parking is complimentary.
Hotel Balcón del Parque is a smoke-free property.
Sal & Piedra - Overlooking the garden, this family restaurant serves breakfast and lunch.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Free covered self parking on site
Food and drink
A restaurant
Restaurants on site
Sal & Piedra
Conveniences
24-hour front desk
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (78 inch wide door)
Front entrance ramp
Tile flooring in room
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
More
Smoke-free property
Room amenities
Bedroom
Down comforter
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Smart TV with cable channels
Food and drink
Coffee/tea maker
Free bottled water
More
Air conditioning
Desk
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property is also known as
Hotel Balcón del Parque Hotel
Hotel Balcón del Parque Xalapa
Hotel Balcón del Parque Hotel Xalapa
Hotel Balcón del Parque Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 49 out of 64 reviews" "
10 - Excellent
49
Rating 8 - Good. 10 out of 64 reviews" "
8 - Good
10
Rating 6 - Okay. 2 out of 64 reviews" "
6 - Okay
2
Rating 4 - Poor. 2 out of 64 reviews" "
4 - Poor
2
Rating 2 - Terrible. 1 out of 64 reviews" "
2 - Terrible
1
9.8/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
Alejandra
Traveled with family and small children, Traveled with family
Hotel precioso con una vista de lujo al parque de los tecajetes y las montañas a lo lejos. El servicio espectacular y el restaurant creo fue la estrella del show!!! El staff del restaurant son de lo mas dulce y considerado, el menu delicioso, muy tradicional de la zona y con opciones del mismo menu veganizadas, de diez. El restaurant tambien muy bonito, grandes ventanales al parque, una delicia cuando llueve y te comes un chilatole. 20/10 😍
The hotel is very clean, has a beautiful view of the Cajetes park and there is good transportation.
martin
Stayed 3 nights in Jul 2024
4/10 Poor
Ana Luisa
Traveled with partner
Jul 26, 2024
Disliked: Staff & service, amenities
They have no service on Mondays and they clause their restaurant very early and nobody cares to let you know. Cero idea of what service to clients means. Shame because the hotel is in a nice area
Before I can give this excellent review they want me to write more - the hotel was great but restaurant was not very good even though staff was attentive.
El hotel está muy bien, no lo conocía en general todo aceptable, me quedé por que necesitaba estaba cerca del teatro del estado. El personal no es accesible si llegas antes del check in llegue 13:30hrs y tuve que esperar en el restaurante, hasta las 15:00hrs y sin aire acondicionado, he estado en muchos hoteles en varios países del mundo, incluso de las cadenas más importantes y hay más apertura por comodidad del huésped.