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Hotel Imperial

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Imperial

Breakfast, lunch and dinner served
Reception
TV
Basic Single Room | Iron/ironing board, free WiFi, bed sheets
Coffee shop

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Avenida Rafael Murillo Vidal 56, Xalapa, VER, 91060
  • Los Berros Park
    ‪7 min walk‬
  • Palacio de Gobierno
    ‪10 min walk‬
  • Xalapa Cathedral
    ‪11 min walk‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪25 min drive‬

Room options

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room, 3 Twin Beds

  • 323 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard One Double Bed

Standard One Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard One Double Bed

  • 108 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Single Room

Basic Single Room | Iron/ironing board, free WiFi, bed sheets

Basic Single Room

  • Sleeps 1
  • 1 Large Twin Bed

Similar properties

Room

Hotel Majova Inn Xalapa

Breakfast included
Pet friendly
Parking included
Free WiFi
4.2 out of 5, Very Good, (170)
The price is $30
per night
$36 total
includes taxes & fees
Jan 26 - Jan 27
Hotel Majova Inn Xalapa

About this property

Hotel Imperial

3-star Xalapa hotel with restaurant
A restaurant, a business center, and a meeting room are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, free newspapers, tour/ticket assistance, and wedding services are onsite.
Hotel Imperial offers 34 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Cable television is provided.

Bathrooms include showers with rainfall showerheads. This Xalapa hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. This Xalapa hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby.

Hotel Imperial is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:30 AM.
Palatino - This family restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Palatino

Things to do

  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 249 per pet, per day, plus a deposit of MXN 50 per stay
Welcoming dogs only
1 total (up to 55 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Pet deposit: MXN 50 per stay
  • Pet fee: MXN 249 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards

We should mention

This property does not have elevators
Alcohol is not served at this property

Property is also known as

Hotel Imperial Xalapa
Imperial Xalapa
Hotel Imperial Hotel
Hotel Imperial Xalapa
Hotel Imperial Hotel Xalapa

Hotel Imperial Reviews

Reviews

6.6
Rating 10 - Excellent. 9 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort
Not a nice hotel
I would never ever reccomend this hotel to anybody who plans to travel to Xalapa.. Run away

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort
nOT NICE
I WOULD NEVER EVER RECCOMEND THIS HOTEL. IS FILLED WITH COPS AND IN TERRIBLE CONDITION. DOORS ARE LOW. NO SHAMPOO NOTHING

4/10 Poor

AP Super traveler

Disliked: Cleanliness, room comfort
Very low value hotel
This hotel is NOT recommended to anyone Facilities are old and the hotel looks as if was built 60 years ago by a bad arquitect There is no value here We did not even have shampoo in our room. It was for sale at the front desk Bathroom impossible to take a shower in Beds are old and in bad shape

2/10 Terrible

Alex

Disliked: Staff & service, property conditions & facilities, room comfort
Stay at Hotel Imperial IF
Want a shower head that has no concentration and hot water that goes from cold to scalding over and over? Want to be ignored by the wait staff in the restaurant for nearly 20 minutes before getting service? Want to hear every person in the entire building through paper thin walls? Want to toss and turn on a beat up old mattress? Want to hear and feel constant knocking to the wall behind the bed? Want poor customer service? Welcome to hotel imperial. For the love of god and all that is holy do not stay here. Pay more as Xalapa is a beautiful place deserving enjoyment.

8/10 Good

Maria Dolores

Stayed 3 nights in Sep 2024

2/10 Terrible

Hitzel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA I, CANCUN

Liked: Cleanliness, amenities, property conditions & facilities
Acogedora, excelente ubicación
Stayed 1 night in Mar 2024

6/10 Okay

Raúl Agustín

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excelente ubicación, modernizar las instalaciones, cambiar las camas.
Stayed 1 night in Dec 2023

8/10 Good

Eugenia

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Jose Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin estacionamiento :(
El hotel en general muy bueno solo que hice reservación en línea y ofrecían estacionamiento y la realidad es que no cuentan con él; ese detalle te deja un mal sabor de boca, aun así, ahora que ya sé si volvería.
Stayed 1 night in Dec 2022

2/10 Terrible

Demi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones estan mal construidas en desnivel y es dificil para personas de la tercera edad

2/10 Terrible

Eduardo Sebastián

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó no tengo en estacionamiento y el baño está súper horrible y súper pequeño.. todo lleno le escalones que apenas si puedes saber en dónde está la regadera lo canales de tv en blanco y negro y ni se diga de la atención del personal.. no sé si tenían sueño o les daba igual atender o no.. y la principio me dieron un cierto que ya estaba ocupado.. tuve que volver a bajar para decirles que había ya maletas en la habitación que me había asignado. Mal todo...

8/10 Good

Omar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio

4/10 Poor

Jesus

Business traveler
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Fredy Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy agradable lo unico que hace que no sea excelente es que no cuenta con estacionamiento de allí en fuera el lugar es muy muy agradable y acojedor
Stayed 1 night in Aug 2022

10/10 Excellent

Edson

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Gerardo

Stayed 1 night in Dec 2021

10/10 Excellent

ORQUIDEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en una zona céntrica y conveniente. Un gran plus que sea pet friendly.
Stayed 2 nights in Apr 2019

6/10 Okay

JORGE, mexico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
regular
regular

6/10 Okay

JORGE, Ciudad de mexico

Liked: Cleanliness, staff & service, room comfort
Buen servicio
Bien en general, la television se ve en blanco y negro

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y bien ubicado

6/10 Okay

erick, coatzacoalcos

Liked: Cleanliness, staff & service
hotel practico por su ubicacion
Un hotel con personal muy amable y atento sin embargo las instalaciones no concuerdan con su costo! son algo sencillas!

10/10 Excellent

Alexander, Veracruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
muy buen hotel y centrico