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Hotel Imperial

3.0 star property

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Photo gallery for Hotel Imperial

Staircase
Breakfast, lunch and dinner served
Basic Single Room | Iron/ironing board, free WiFi, bed sheets
Front of property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Pet friendly
  • Breakfast included
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant
$43
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
Avenida Rafael Murillo Vidal 56, Xalapa, VER, 91060
  • Place, Los Berros Park
    ‪3 min walk‬
  • Place, Xalapa Cathedral
    ‪12 min walk‬
  • Place, Juarez Park
    ‪12 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪16 min drive‬

Room options

View all photos for Standard One Double Bed

Standard One Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard One Double Bed

  • 108 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room, 3 Twin Beds

  • 323 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Basic Single Room

Basic Single Room | Iron/ironing board, free WiFi, bed sheets

Basic Single Room

  • Sleeps 1
  • 1 Large Twin Bed

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About this property

Hotel Imperial

3-star hotel in Xalapa Centro
A restaurant, a business center, and a meeting room are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, free newspapers, tour/ticket assistance, and wedding services are onsite.
Hotel Imperial offers 34 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Cable television is provided.

Bathrooms include showers with rainfall showerheads. This Xalapa hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary. This 3-star property offers access to a business center and a meeting room. This Xalapa hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby.

Hotel Imperial is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:30 AM.
Palatino - This family restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Palatino

Things to do

  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 249 per pet, per day, plus a deposit of MXN 50 per stay
Welcoming dogs only
1 total (up to 55 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Pet deposit: MXN 50 per stay
  • Pet fee: MXN 249 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators
Alcohol is not served at this property

Property is also known as

Hotel Imperial Xalapa
Imperial Xalapa
Hotel Imperial Hotel
Hotel Imperial Xalapa
Hotel Imperial Hotel Xalapa

Reviews

Hotel Imperial Reviews

6.6

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 13 out of 45 reviews
Rating 8 - Good. 8 out of 45 reviews
Rating 6 - Okay. 9 out of 45 reviews
Rating 4 - Poor. 6 out of 45 reviews
Rating 2 - Terrible. 9 out of 45 reviews

Reviews

10/10 Excellent

Uriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio muchas gracias a la persona que me ayudo a calentar un desalluno era un muchacho muchas. Gracias y muy amable....
Stayed 1 night in Feb 2025

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort

Not a nice hotel

I would never ever reccomend this hotel to anybody who plans to travel to Xalapa.. Run away

4/10 Poor

AP Super traveler

Disliked: Cleanliness, staff & service, room comfort

nOT NICE

I WOULD NEVER EVER RECCOMEND THIS HOTEL. IS FILLED WITH COPS AND IN TERRIBLE CONDITION. DOORS ARE LOW. NO SHAMPOO NOTHING

4/10 Poor

AP Super traveler

Disliked: Cleanliness, room comfort

Very low value hotel

This hotel is NOT recommended to anyone Facilities are old and the hotel looks as if was built 60 years ago by a bad arquitect There is no value here We did not even have shampoo in our room. It was for sale at the front desk Bathroom impossible to take a shower in Beds are old and in bad shape

2/10 Terrible

Alex

Disliked: Staff & service, property conditions & facilities, room comfort

Stay at Hotel Imperial IF

Want a shower head that has no concentration and hot water that goes from cold to scalding over and over? Want to be ignored by the wait staff in the restaurant for nearly 20 minutes before getting service? Want to hear every person in the entire building through paper thin walls? Want to toss and turn on a beat up old mattress? Want to hear and feel constant knocking to the wall behind the bed? Want poor customer service? Welcome to hotel imperial. For the love of god and all that is holy do not stay here. Pay more as Xalapa is a beautiful place deserving enjoyment.

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día
Stayed 3 nights in Aug 2025

8/10 Good

Gabriela, Huixquilucan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos costó mucho trabajo subir las escaleras ya que traíamos un carrito donde estaba mi mascota De lo demás excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Yael Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, no tengo ningún reclamo.
Stayed 1 night in Aug 2025

2/10 Terrible

José

Disliked: Cleanliness, staff & service, property conditions & facilities
No me hicieron la reservación y no me de dieron cuarto. No voy a pagar
Stayed 1 night in Aug 2025

2/10 Terrible

ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal es mal encarado, segun la habitación ya estaba pagada por expedia y me exigian el pago ahi, habitación muy pequeña, baño diminuto, muy mal relacion precio-habitación Al prestarme la plancha me pidieron mi cre
Stayed 1 night in Jul 2025

10/10 Excellent

Fernanda

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar sencillo y todo el personal es muy amable, solo que es un lugar con mucho eco y no sé si fue el personal de limpieza, pero se escuchaban sus voces hasta mi habitación y no estaban hablando en volumen fuerte. Excelente para viajar con mascotas.
Stayed 1 night in May 2025

2/10 Terrible

JOSE ANTONIO

Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
bien la estancia
Stayed 1 night in Feb 2025

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desastre
Stayed 17 nights in Dec 2024

10/10 Excellent

Payola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

Santander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena elección para viajes emergentes.

La recepción muy lineal, el servicio en restaurante agradable aunque un poco lento ya que solo habia una persona. El cuarto de buen tamaño con los servicios básicos en funcionamiento. Diría que un poco incómodo el colchón pero por el precio acorde. Resaltó la buena limpieza de todo el espacio a ocupar.
Stayed 1 night in Nov 2024

10/10 Excellent

Isabel Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me mas me agrado fue el check in fue super facil y rápido, lo que no me agrado del todo es cuando llegue ala habitacion, parecia que las sababas habian sido usadas con anterioridad, me atrevi a oler la sabana y era aceite pero a smple vista parecia algo mas... Tamaño no me gusto del todo lo senti pequeño... Parecua de juguete y en lo personal la vez pasada que asisti me toco una habitacion con mejor proporcion y era igual para fos personas y la cama mas grande..
Stayed 1 night in Nov 2024

8/10 Good

Maria Dolores

Stayed 3 nights in Sep 2024

2/10 Terrible

Hitzel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA I, CANCUN

Liked: Cleanliness, amenities, property conditions & facilities
Acogedora, excelente ubicación
Stayed 1 night in Mar 2024

6/10 Okay

Raúl Agustín

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excelente ubicación, modernizar las instalaciones, cambiar las camas.
Stayed 1 night in Dec 2023

8/10 Good

Eugenia

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Jose Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sin estacionamiento :(

El hotel en general muy bueno solo que hice reservación en línea y ofrecían estacionamiento y la realidad es que no cuentan con él; ese detalle te deja un mal sabor de boca, aun así, ahora que ya sé si volvería.
Stayed 1 night in Dec 2022