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Xetna Vacation Packages

El lugar tenía buena ubicación pero necesitan varias reformas. Tuve problemas con el agua caliente de una de las habitaciones y la limpieza no está al 100

Un lugar relajado. La atención del personal inmejorable. Hugo, a cargo del Staff es extraordinario. Puedes ver el fenómeno impresionante de la bioluminiscencia en la misma Playa del Hotel, es maravilloso. Definitivamente volvería.

-It is not a tourist resort. Its a local resort -Wouldn’t visit again First and foremost, you wont feel you are in a cancun resort like Hilton or paradise etc. it’s a local pool park. Food: Buffet food is below low. Low selection and mostly not appealing nor appetizing. 1 out of 5 Asian and italian restaurants are 4 out of 5. Food tasty and good. American restaurant is below low. Food so blend! You have to pay for one of the restaurants. Room service is EXTRA CHARGE. Funny fact: NO ICE CREAM IN THE WHOLE RESORT LOL. Alcohol: All alcohol drinks don’t taste good. Place is good from inside but so old and outdated from outside. Room: Good except the shower that is very old and rusty! Beds are not so clean. Even after they come to clean it up. Over all i wont be coming back to this resort or even recommend it to friends and family.

Only issue we really had was with our butler Chris. He wrote us of after we had trouble with our room key bracelets 3 times which we had to replace because they didn’t work. I guess he thought we would blame him for it and thought we wouldn’t tip. He was wrong. He wrote us off so we didn’t use him after that. If you get Chris, I would suggest you ask for someone else.

Beautiful resort for the price! The food was better than expected. I didn’t care for the “steakhouse” but the staff was very kind and helpful.

First of all they lied to us about not serving us pork. We kept telling them we don’t eat pork but they kept serving it to us. Also they lied about certain items being pork even when we asked if it was or not. This intentionally lied. They also knew we don’t drink alcohol but still brought my PREGNANT wife alcohol and she ended up drinking some of it. They did nothing to make up for it even when they said they would do their best. They continued to serve us alcohol and pork even after many mistakes. I want a refund