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Kempinski Hotel Xiamen

5.0 star property

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Photo gallery for Kempinski Hotel Xiamen

Lobby
Lobby
Meeting facility
View from room
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Housekeeping
  • Gym

Explore the area

Map
No.98 Hubin Middle Road, Siming District, Xiamen, Fujian, 361004
  • Xiamen-Gulangyu Island Terminal
    ‪4 min drive‬
  • SM City Xiamen
    ‪6 min drive‬
  • Xiamen University
    ‪8 min drive‬
  • Xiamen (XMN-Xiamen Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Bathtub, City View (Deluxe City View Suite)

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Bathtub, City View (Deluxe City View Suite)

  • City view
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View (Premier Lake View King)

Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Lake View (Premier Lake View King)

  • Lake view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Bathtub, Lake View (Executive Lake View King)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Bathtub, Lake View (Executive Lake View King)

  • Lake view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room, 2 Twin Beds, Lake View (Premier Lake View Twin)

View from room

Premier Twin Room, 2 Twin Beds, Lake View (Premier Lake View Twin)

  • Lake view
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, City View (Deluxe City View Twin)

View from room

Deluxe Twin Room, 2 Twin Beds, City View (Deluxe City View Twin)

  • City view
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed, Bathtub, Lake View (Premier Lake View Suite)

View from room

Premier Suite, 1 King Bed, Bathtub, Lake View (Premier Lake View Suite)

  • Lake view
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Bathtub, City View (Executive City View King)

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Bathtub, City View (Executive City View King)

  • City view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe City View King)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View (Deluxe City View King)

  • City view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Kempinski Hotel Xiamen

5-star hotel in Siming District
This hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.
Kempinski Hotel Xiamen offers 460 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Xiamen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and change of towels can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
K Spa has 13 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
In addition to a full-service spa, Kempinski Hotel Xiamen features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a fitness center, and spa services. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Kempinski Hotel Xiamen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Yue Fu - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Kaffee On 2 - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Lounge - Onsite lobby lounge. Open daily.
Kakurega Teppan - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 140 for adults and CNY 98 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Kaffee On 2
  • Kakurega Teppan
  • Lobby Lounge
  • Yue Fu

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • 13 treatment rooms
  • Facials
  • In-room massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 24 floors
  • At least 80% lighting from LEDs
  • Built in 2011
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 140 for adults and CNY 98 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 6:30 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kempinski Xiamen
Kempinski Hotel Xiamen
Kempinski Xiamen
Kempinski Xiamen Hotel
Xiamen Kempinski
Xiamen Kempinski Hotel
Kempinski Hotel Xiamen Hotel
Kempinski Hotel Xiamen Xiamen
Kempinski Hotel Xiamen Hotel Xiamen

Kempinski Hotel Xiamen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 125 out of 233 reviews
Rating 8 - Good. 71 out of 233 reviews
Rating 6 - Okay. 21 out of 233 reviews
Rating 4 - Poor. 11 out of 233 reviews
Rating 2 - Terrible. 5 out of 233 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Robin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

What a shocking experience to stay

We checked in at night time and we found out that we just like staying in a hospital because the entire floor is a birth care centre😩😩😫😫 It’s a big shock for a holiday stay in experience. All most each rooms are wide open and the nurses walking around ….
Stayed 2 nights in Jan 2025

6/10 Okay

Tan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Mattress sinks in

Generally fine but the biggest problem is that the mattress sinks in. This resulted in us having back and neck aches the next day.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Guo Sheng

Stayed 2 nights in Oct 2024

8/10 Good

Hubert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Baojun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good mid range choice

Nice hotel with high quality facilities. Floors in the bathroom were not super clean.
Stayed 2 nights in Aug 2024

10/10 Excellent

A TAV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
surrounding parks & lakes
Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Huage, Walnut

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Sam

Traveled with family
Check in time 45min could not find the booking
Stayed 2 nights in Apr 2024

4/10 Poor

NUTTIDA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Not as good as expect,Smoking floor, sunk bed

- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying. We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out. - Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed. Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb. - check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking. - cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bonnie

Stayed 1 night in Feb 2024

10/10 Excellent

Zhao Sheng

Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Alex at the front desk was very helpful
Stayed 2 nights in Mar 2024

6/10 Okay

Lynda Lin Hwa

Liked: Staff & service

Smoking in a no/smoking room / floor!

I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

YIZHENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really hot and there was no way for it to cool down.
Stayed 7 nights in Jan 2024

10/10 Excellent

PAK CHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

JIEKUN

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

OK hotel, service could be improved a lot though.

Check in and concierge service were really good, but service at breakfast and lounge bar was mediocre and disappointing for a 5 star hotel. When it gets busy, breakfast staff get really flustered with little organisation of which tables have been allocated, then tables are cleared whilst you queue at the different stations getting your food. The cocktails at the lobby bar are also not really recommended - they didn't seem to know how to make the basic cocktails. Overall a hotel that has a good reputation but the service does not quite live up to it.
Stayed 4 nights in Mar 2021

2/10 Terrible

Li cheng

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019