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Crowne Plaza Xian by IHG

4.5 star property

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Photo gallery for Crowne Plaza Xian by IHG

Interior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Lobby
Exterior
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Pool
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
1st Middle of Zhu Que Road, Xi'an, Shaanxi, 710061
  • Drum Tower
    ‪15 min walk‬
  • Xi'an Bell Tower and Drum Tower
    ‪4 min drive‬
  • Xi'an Bell Tower
    ‪4 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Club Lounge Access

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Dining Area)

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds, Club Lounge Access

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 484 sq ft
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Club Lounge Access

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (High Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds (High Floor)

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (High Floor)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
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About this property

Crowne Plaza Xian by IHG

4.5-star hotel in Beilin
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Crowne Plaza Xian by IHG offers 315 air-conditioned accommodations with DVD players and safes. This Xi'an hotel provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 8 years old are not allowed in the spa.

In addition to a full-service spa, Crowne Plaza Xian by IHG features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and a meeting room. This luxury hotel also offers a fitness center, spa services, and a terrace. Onsite self parking is complimentary.

Crowne Plaza Xian by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Zhuque Cafe - This restaurant serves breakfast, lunch, and dinner.
Made In Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
B-G51 - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 160 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • B-G51
  • Made In Palace
  • Zhuque Cafe

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Spa open daily

Accessibility

  • Elevator

More

  • 51 floors
  • Ballroom
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 373.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 160 per person
  • Rollaway bed fee: CNY 373.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 8 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Xian
Crowne Plaza Xian
Xian Crowne Plaza
Crowne Plaza Xi'An China/Shaanxi
Crowne Plaza Xian Hotel
Crowne Plaza Xian
Crowne Plaza Xian by IHG Hotel
Crowne Plaza Xian by IHG Xi'an
Crowne Plaza Xian an IHG Hotel
Crowne Plaza Xian by IHG Hotel Xi'an

Crowne Plaza Xian by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 154 reviews
Rating 8 - Good. 31 out of 154 reviews
Rating 6 - Okay. 8 out of 154 reviews
Rating 4 - Poor. 2 out of 154 reviews
Rating 2 - Terrible. 1 out of 154 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Property conditions & facilities, room comfort
An excellent place to stay. Great service. Very nice and well located. My family and I had a great stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Shiqin, Bexley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. However, they do not assist guests with booking day tours. A bit of a walk to the nearest metro station but only a short taxi ride to bell/drum towers. Taxis are quite cheap here. Walkable to xian yan tower.
Stayed 5 nights in Nov 2024

10/10 Excellent

Gaetano, Fort Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast
Stayed 4 nights in Nov 2024

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My one bedroom unit is very spacious. I was solo but I think it's ok for a family of 3 or even 4. 1 bedroom, 1 big living room and the kitchen area. The unit has all necessities you may need for a comfortable stay. The washer dryer worked well and was even provided with detergent. Bathroom was in old-fashioned style but updated modern amenities and high-end toilet. Nice and neat. The staff were kind and sweet. Great location, just 1 street away from a street with many dumpling stores (including 1 highly rated online). There's a small draft beer bar next door with some mean beers and the staff are fun, too. Highly recommended.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2024

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Xiao

Business traveler
Disliked: Staff & service
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general. I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub. The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help. I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Thomas, Montclair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful.
It was a good pleasant stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Feng

Stayed 3 nights in May 2023

10/10 Excellent

JIANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2022

10/10 Excellent

lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much for the awesome room. I really appreciated the cleanliness, thick comfortable clean towels.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Xi’an city. Easy to commute to everywhere.
Stayed 1 night in Sep 2019

10/10 Excellent

Jonathan, Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的酒店，可以俯瞰西安的夜景，酒店工作人员非常热情，各项设施都很好，并且帮我们免费升级了房间，是一次愉快的入住体验，下次还会选择这家酒店
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, spacious rooms
Lovely hotel with opulent public rooms, and spacious well appointed bedrooms. Situated a little outside the ancient city centre - about a twenty minute walk to the City South Gate. Food good - the buffet dinner in the Zhuque excellent. The CP staff were helpful, despite the language barrier - an English speaker was usually made available when needed. Concierges were particularly obliging. 51st floor bar worth a visit, especially at night. Highly recommended.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It was a very comfortable stay for our family trip. The front desk and the concierge was very helpful. The breakfast was great with a lot of good choices. Only problem is the pool is not the hotel managed facility, the water and towels are not clean and poorly maintained. It’s mainly the swim lesson program for the kids who are not staying at the hotel.
Stayed 3 nights in Jul 2019

4/10 Poor

Poh Chin

Disliked: Cleanliness, property conditions & facilities
Disappointed stay
Strong stench in bathroom i was in..luckily i brought along a room spray.Hotel wanted an deposit of more than rmb500 per night for a 2 night stay. In earler hotel, they only needed rmb500 for stay of 2 nights. Location is not close to city center where attractions are.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel was beautiful, well-maintained and well-located. Service was excellent. Breakfast was so varied and interesting as well as delicious!
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Beautiful property. Food mediocre and air conditioning not functioning.
Stayed 1 night in Nov 2018