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Grand Hyatt Xi An

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Xi An

Front of property - evening/night
Coffee service
Reception
Food and drink
Indoor pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
No 12 Jinye Road, High Tech Zone, Xi'an, Shaanxi, 710065
  • Golden Eagle
    7 min drive
  • 鑫华府
    1 min walk
  • Huizhan Zhongxin Station
    15 min drive
  • Xi'an (XIY-Xianyang Intl.)
    37 min drive

Room options

View all photos for Grand Suite, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, soundproofing

Grand Suite, 1 King Bed (Deluxe)

  • 958 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Grand King Room

Grand King Room | Minibar, in-room safe, desk, soundproofing

Grand King Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Deluxe Twin Room

  • 850 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Twin Room

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Corner Room

Minibar, in-room safe, desk, soundproofing

Grand Corner Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Grand Club Deluxe King Room

  • 828 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club King Room

Minibar, in-room safe, desk, soundproofing

Grand Club King Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Club Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Club Twin Room

  • 850 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Executive Suite

Minibar, in-room safe, desk, soundproofing

Grand Executive Suite

  • 1614 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite King Room

Minibar, in-room safe, desk, soundproofing

Grand Suite King Room

  • 958 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • 850 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • 958 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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About this property

Grand Hyatt Xi An

5-star hotel in Yanta Qu
Along with 5 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Xi An offers 380 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and bidets.

This Xi'an hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
In addition to a full-service spa, Grand Hyatt Xi An features an indoor pool and a health club. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury hotel also offers a sauna, spa services, and barbecue grills. Onsite self parking is complimentary.

Grand Hyatt Xi An is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Grand Hyatt Xi An has 5 restaurants on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 178 for adults and CNY 178 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 34 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 11:00 PM
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Xi Hotel Xi'an
Grand Hyatt Xi Hotel
Grand Hyatt Xi Xi'an
Grand Hyatt Xi
Grand Hyatt Xi An Hotel
Grand Hyatt Xi An Xi'an
Grand Hyatt Xi An Hotel Xi'an

Grand Hyatt Xi An Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 63 reviews" "
Rating 8 - Good. 9 out of 63 reviews" "
Rating 6 - Okay. 2 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hyatt was very clean, and our room was well appointed. Staff were responsive to our requests. Excellent selection at the breakfast buffet and the evening Happy Hour.
Stayed 2 nights in Aug 2024

8/10 Good

Paul, Sterling

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things. Would stay again…
Stayed 7 nights in May 2024

10/10 Excellent

Ze

Stayed 5 nights in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.
Stayed 1 night in Aug 2020

8/10 Good

Helen

Stayed 3 nights in Nov 2019

10/10 Excellent

Meijia

Stayed 3 nights in Oct 2019

10/10 Excellent

Nimish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Great location, and perfect hotel. Good service and highly recommended.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent restaurants. Highly recommended.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. The staff are very pleasant and helpful
Stayed 4 nights in Jul 2019

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with stunning architecture. The staff speaks very well English.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on 5 star properties in Beijing, Shanghai and Xi'an.. This is the best ever
Stayed 1 night in Feb 2019

10/10 Excellent

Roger, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this new hotel for 5 nights during the Chinese New Year. Despite the fact this hotel is located away from major tourists sites, it was almost fully booked. The architecture itself is something to marvel. The service AND amenities are far beyond the normal standard of any Grand Hyatt. Scarlett and her colleague at the front desk immediately made us feel at home with their attentive service. We booked a corner room on higher floors which had a spectacular view of the city. The restaurant on 22nd floor offers good mixture of Western and local delicacies for breakfasts. Although it was mostly packed with guests, the staff still managed to handle our daily cappuccino requests in a timely fashion. The gym, pool and spa are also one of best we've experienced. After so many days of Chinese food, we decided to try their Italian restaurant. As frequent travelers to Italy, we were so impressed with both the quality and authenticity of the food. Couldn't believe the hotel was just opened in April 2018 considering the fact that everyone is so well trained. Even our maid left hand written notes a few times wishing us a Happy New Year. Very touched and impressed. Would definitely stay there again when we visit Xi'an.
Stayed 5 nights in Feb 2019

10/10 Excellent

FRANK

Very Nice Grand Hyatt
Very nice hotel and maybe the best in that area. For sure we will like to go back.
Stayed 2 nights in Aug 2018

10/10 Excellent

FRANK

Very nice Grand Hyatt
The hotel is very nice and all staffs are very friendly. We have stayed there for 4 nights and tried every restaurant inside. The breakfast is nice. The Asia BBQ is a bit over pricing for the qualifty of meat provided but the service is still very good. The steak at Italian restaurant is good and taste much better. However, our favor is still the Chinese restaurant and their Peking Duck and spicy tofu are so delicious. For sure I will come back to this hotel again if I need to traval back to this area.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

yoshiya

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最終日出発が朝早く朝食がとれなかったのですが、軽食を用意してくれました。素晴らしいホスピタリティです。
Stayed 2 nights in Aug 2024

10/10 Excellent

Wing yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

SUNG MIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Tae chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Stella

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hou Ming

Stayed 1 night in Jun 2024