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Hyatt Regency Xi An

5.0 star property

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Photo gallery for Hyatt Regency Xi An

Lobby
Exterior
Indoor pool, sun loungers
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking included
  • Spa
  • Gym

Explore the area

Map
988 Qujiangchi East Road, Qu Jiang New District, Xi'an, Shaanxi, 710061
  • Tang Paradise
    ‪9 min walk‬
  • Datang Everbright City
    ‪3 min drive‬
  • Giant Wild Goose Pagoda
    ‪3 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪53 min drive‬

Room options

View all photos for Regency, Executive Suite

Premium bedding, free minibar, in-room safe, desk

Regency, Executive Suite

  • 1615 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Room, 2 Twin Beds

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Club Access)

Premium bedding, free minibar, in-room safe, desk

Room, 2 Twin Beds (Club Access)

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, free minibar, in-room safe, desk

Junior Suite

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed, Lake View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, free minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Regency, Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Regency, Room, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Club Access)

Premium bedding, free minibar, in-room safe, desk

Room, 1 King Bed (Club Access)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby sitting area

The Ritz-Carlton, Xi'an

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
4.9 out of 5, Exceptional, (46)
The price is $148
per night
$173 total
includes taxes & fees
Mar 17 - Mar 18
The Ritz-Carlton, Xi'an

About this property

Hyatt Regency Xi An

5-star Xi'an hotel, connected to a shopping center in Yanta Qu
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Hyatt Regency Xi An offers 298 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Xi'an hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

In addition to a full-service spa, Hyatt Regency Xi An features an indoor pool and a hot tub. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center. Event facilities measuring 43056 square feet (4000 square meters) include a conference center. This Art Deco hotel also offers a fitness center, a sauna, and a terrace. Onsite self parking and valet parking are complimentary.

Hyatt Regency Xi An is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Market - This poolside café specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Reservations are required.
Hu Pan - This restaurant specializes in Chinese cuisine. Open daily.
The Lounge - This restaurant overlooks the garden and specializes in Regional cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 228 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Hu Pan
  • Market
  • The Lounge

Things to do

  • Books
  • Concerts/live shows
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Baby toys
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (43,056 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 228 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 2:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hyatt Regency Xi Hotel Xi'an City
Hyatt Regency Xi Xi'an City
Hyatt Regency Xi
Hyatt Regency Xi An Hotel
Hyatt Regency Xi An Xi'an
Hyatt Regency Xi An Hotel Xi'an

Hyatt Regency Xi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 86 reviews
Rating 8 - Good. 13 out of 86 reviews
Rating 6 - Okay. 4 out of 86 reviews
Rating 4 - Poor. 1 out of 86 reviews
Rating 2 - Terrible. 1 out of 86 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious clean and quiet room. good service from all staff. good location
Stayed 4 nights in Nov 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Amenities, property conditions & facilities
Opulent hotel lobby and lobby area, very helpful staff. Long walk to my room. My only comment was how dark the bathroom lighting is especially around the sink area. But the manager brought a portable light, which was very nice of him. Excellent hotel. With a shopping mall across the street, with many restaurants.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a conference and stayed 4 nights. I had a wonderful stay, with staff making me feel so welcome.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Hua

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

JAEKYONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치 좋고 쾌적한 방과 친절도 최상의 강추 호텔입니다.
가족여행으로 3박 머물렀습니다. 호텔 바로 앞에 쇼핑몰이 있어서 식사하고 간단한 간식거리 구매하는데 아주 편리했습니다. 호텔 일반 직원들은 5성급 호텔에 비해 영어 소통이 원활하지는 않았지만 Duty Manager분들은 영어를 잘 하셔서 크게 불편함은 없었습니다. 일단, 방은 상당히 크고 쾌적했으며 직원들 친절도는 최상이였습니다. 특히 조식과 저녁 뷔페 식당의 직원들은 정말 친절하고 음식도 아주 좋았습니다. 저녁뷔페는 뷔페 식당임에도 불구하고 단품 메뉴로 랍스터와 연어를 주어서 깜짝 놀랐습니다. 크리스마스 시즌이여서 특별히 제공하는 메뉴였는지는 잘 모르겠지만요. 처음에는 잘못 주시는 줄 알고 거절했는데 뷔페에 포함이라고 하시더라구요. 다음에 시안에 다시 가게 되면 또 다시 방문하고 싶은 개인적으로는 만족도 최상의 호텔이였습니다.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lee Chong

Stayed 3 nights in Dec 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

YUE

Traveled with group, Business traveler
Liked: Cleanliness
The check in was slow because the front desk could not find my booking. They failed to provide useful information about local dinning in the neighborhood and recommendation on tourist attraction. Their insufficient service does not match a luxury hotel like theirs.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mei, Pasadena

Stayed 7 nights in Nov 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel, amazing breakfast, rooms were big and spacious. Staff spoke perfect English. I would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Myunghwa

Stayed 1 night in Dec 2022

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

6/10 Okay

Tarun

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
if a good value fine, otherwise far from attractio
Hotel is not centrally located to much of the main attraction. Staff is friendly, rooms are big and overall nice appearance inside and out. A few main issues, had this strange smell in the hotel, stronger in the rooms, the toiletries scents were so strong it stayed on your body and clothes for an entire day. Like I said above, location to mall/restaurant great but to local attractions not so much Mold growing on the balcony walls
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is one of the newer hotels in Xi’an. Located in a desired area with convenient access to highway or the inner city. Hotel itself is in great condition with tasteful design. The staffs are extremely nice and polite. Especially Mr. Jerry Zheng who has been really helpful during our stay. The Grendale Plaza across the hotel has lots of dinning options as well as supermarkets. Highly recommended and will stay again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE SPA WAS AMAZING!!! The look of the property kept the aesthetic of Xi'an. absolutely loved it!
Stayed 3 nights in Feb 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flat Out Fabulous
This property represents one of the most attentive and sterling experiences I have had in probably a decade. Every level of service from bell desk to food services to management was stellar. And not just reactive service but a truly anticipatory mindset that is hard to come by. On this trip, I was taking my parents around the world for their 50th wedding anniversary and the staff made them feel like a king and a queen with a very special welcome gift and the super royal treatment. This is a special property!
Stayed 2 nights in Jun 2018

8/10 Good

FB2018, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi’an hotel
Quite a distance from the walled city of Xi’an . Had to take a taxi at night to experience the Muslim quarter. There’s a mall across the street but didn’t have time to explore. Wish the air quality was not so bad. The terra-cotta warriors exhibit was definitely the reason to come here.
Stayed 2 nights in Mar 2018

10/10 Excellent

Linda, Los Angeles , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good view
Nice hotel , staff are very nice and I am very happy with it. Always my first choice in Xi’an.
Stayed 2 nights in Jan 2018

10/10 Excellent

Robert, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff.
Overall experience was excellent at this hotel. The only issue was they make all guests wear swimming caps for the pool and the reason was "our hair will dirty the pool".
Stayed 3 nights in Oct 2017

10/10 Excellent

Lyndsay, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We chose this hotel because it was the #1 ranked hotel on expedia.com. We didn't realize it was quite so far away from downtown, and i'm glad we didn't know because we may not have chosen it. This hotel is excellent in every way. Check-in was easy and efficient, and the rooms were huge and well equipped (a light switch to turn off ALL lights was in the correct place, unlike so many chinese hotels). We ate breakfast and dinner at the hotel for the 3 nights that we stayed there. The food was excellent. The service was excellent too. There is a mall across the road which has everything you may want to buy, or Starbucks if you need a "fix".
Stayed 1 night in Sep 2017