*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities or services will be unavailable from September 13 2024 to September 30 2024 (dates subject to change):
- Sauna
Property Features
In addition to hot springs, Sheraton Grand Xishuangbanna Hotel features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.
This 4.5-star property offers access to a business center and 10 meeting rooms. Event facilities measuring 26673 square feet (2478 square meters) include conference space. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. For a surcharge, an airport shuttle (available on request) is offered to guests. Limited complimentary onsite parking is offered on request, and a car charging station is available.
Sheraton Grand Xishuangbanna Hotel is a smoke-free property.
- Children's games
- Number of indoor pools - 1
- Children's toys
- Number of outdoor pools - 1
- Elevator
- 24-hour front desk
- Business center
- Porter/bellhop
- Express check-out
- Free self parking
- Dry cleaning/laundry service
- Books
- Free valet parking
- Games
- Infant/toddler toys
- Swimming pool
- Table tennis
- Foosball
- Conference space size (meters) - 2478
- Number of meeting rooms - 10
- Supervised childcare/activities
- Fence around pool
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Shopping on site
- Pool umbrellas
- Outdoor tennis courts - 1
- Total number of rooms - 326
- Number of floors - 6
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Tennis on site
- Coffee/tea in common areas
- Number of bars/lounges - 1
- Conference space
- Billiards or pool table
- Concerts/live shows
- Meeting rooms
- Tours/ticket assistance
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Free wired internet
- Smoke-free property
- Children's club (free)
- Free RV, bus, truck parking
- Breakfast available (surcharge)
- Laundry facilities
- Vegetarian breakfast available
- Television in common areas
- 24-hour fitness facilities
- Arcade/game room
- Wedding services
- Garden
- Eco-friendly cleaning products used
- Organic food
- Rooftop garden
- Locally-owned & organized tours & activities
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- Uncovered parking
- Vegan menu options available
- Vegetarian menu options available
- Bulk dispenser for toiletries
- No single-use plastic stirrers
- Water-efficient showers only
- Water-efficient toilets only
- Terrace
- Pool toys
- Luggage storage
- Parking (limited spaces)
- No accessible shuttle
- Lifeguard on site
- Number of accessible parking spaces 2
- Smooth flooring in public areas
- Tile flooring in public areas
- Hardwood flooring in public areas
- Couples/private dining
- Gravel flooring in public areas
- Cobblestone flooring in public areas
- Area rugs in public areas
- Front entrance ramp
- Registration desk height (inches) - 43
- Registration desk height (centimeters) - 110
- Elevator door width (inches) - 20
- Elevator door width (centimeters) - 50
- Hallway handrail height (inches) - 2
- Hallway handrail height (centimeters) - 5
- Stairwell handrail height (inches) - 2
- Stairwell handrail height (centimeters) - 5
- Year Built - 2014
- Electric car charging station
- Vegetable garden
- Health club
- Children's pool
- Safe-deposit box at front desk
- Proposal/romance packages available
- Number of restaurants - 3
- Conference space size (feet) - 26673
- Banquet hall
- Reception hall
- Garage
- Outdoor entertainment area
- Off-street parking
Room Amenities
Sheraton Grand Xishuangbanna Hotel offers 326 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and washers/dryers. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Daily housekeeping
- Phone
- Free local calls
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Balcony
- Washer/dryer
- Room service (24 hours)
- Designer toiletries
- Desk
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Wireless internet access
- Access via exterior corridors
- Blackout drapes/curtains
- Slippers
- Separate bathtub and shower
- Digital TV service
- Free WiFi
- Free wired internet
- Down comforter
- Pillow menu
- TV size: 55
- TV size measurement: inch
- iPod docking station
- Deep soaking bathtub
- Rainfall showerhead
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Rollaway/extra beds (surcharge)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Window screens
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Paper towels
- Mini-fridge
- Closed captioned TV
- Portable shower seat
- Raised toilet seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Transfer shower
- Vibrating pillow alarm
- Lever door handles
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Energy-saving switches
- Thin carpet in room
- Hardwood flooring in room
- Raised toilet seat height (inches) - 1
- Raised toilet seat height (centimeters) - 2
Parking
Free self parking , Free valet parking , Free RV, bus, truck parking , Parking (limited spaces) , Offsite parking reservations required
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Yue - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Feast - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Red Basil - This poolside restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.
Spa Services
There are 4 hot springs open between 8:30 AM and 10:00 PM.
- Number of hot springs - 4
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Pool access ramp on site
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
Guests can experience the thrill of a safari, and enjoy recreation facilities including hot springs, an outdoor tennis court, and a health club. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 17 years old are not allowed in the swimming pool, health club, or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Safari on site
- Boat on site
- Boat and paddles on site
- Hiking/biking trails on site
- Rock climbing nearby
- Mountain biking nearby
- Hot springs on site
- Playground on site
- Bicycle rentals nearby
- Ecotours nearby
- Mountain climbing nearby
- Game viewing on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 1000 per accommodation, per night
- Breakage deposit: CNY 1000 per stay
- Service fee: 10 percent
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately CNY 138 to 160.9 for adults, and CNY 69 to 138 for children
- Airport shuttle fee: CNY 600 per vehicle (one-way)
- Early check-in is available for a fee (subject to availability)
- Late check-in fee for check-in between 4:00 PM and midnight
- Rollaway bed fee: CNY 380.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 15
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking and access to the hot springs
This property accepts credit cards, debit cards, mobile payments, and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking and access to the hot springs. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, and mobile payments. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
One child stays free
Mobile payments
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Annual carbon offsets
Car recommended
UnionPay
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Other events allowed
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Long-term renters welcome
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 12
Events/parties allowed
Social distancing measures are in place
Weddings allowed
Family gatherings allowed
Birthday parties allowed
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Children stay free
Parking height restrictions apply
Debit cards
Children and extra beds
- Children are welcome.
- Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
- Rollaway/extra beds are available for CNY 380.0 per stay.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Pool access available from 8:00 AM to 10:00 PM.
Hot springs access available from 8:30 AM to 10:00 PM.
One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
A car is recommended for transportation to and from this property.
Parking height restrictions apply.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Sheraton Grand Xishuangbanna Hotel Jinghong
National Rating
For the benefit of our customers, we have provided a rating based on our rating system.
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
