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Casa Chu

3.5 star property

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Photo gallery for Casa Chu

Reception
Master Suite Joyce | Premium bedding, in-room safe, blackout drapes, free WiFi
42-inch TV with digital channels, Netflix
Loft Deluxe Casa MA | Premium bedding, in-room safe, blackout drapes, free WiFi
Outdoor pool, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Air conditioning
  • Housekeeping
  • Parking included

Explore the area

Map
Circuito Santa Fe No. 62, Col. Santa Fe, Xochitepec, MOR, 62790
  • WTC-Morelos Convention Center
    ‪7 min drive‬
  • Ex Hacienda de Ixtoluca
    ‪9 min drive‬
  • Hacienda de Chiconcuac
    ‪16 min drive‬
  • Cuernavaca, Morelos (CVJ-General Mariano Matamoros)
    ‪31 min drive‬

Room options

View all photos for Master Suite Lola

Master Suite Lola | Premium bedding, in-room safe, blackout drapes, free WiFi

Master Suite Lola

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe Renata

Suite Deluxe Renata | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite Deluxe Renata

  • Sleeps 2
  • 1 King Bed

View all photos for Loft Deluxe Casa MA

Loft Deluxe Casa MA | Premium bedding, in-room safe, blackout drapes, free WiFi

Loft Deluxe Casa MA

  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Constantin

Master Suite Constantin | Premium bedding, in-room safe, blackout drapes, free WiFi

Master Suite Constantin

  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Joyce

Master Suite Joyce | Premium bedding, in-room safe, blackout drapes, free WiFi

Master Suite Joyce

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe Emilia

Suite Deluxe Emilia | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite Deluxe Emilia

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial Chu

Suite Presidencial Chu | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite Presidencial Chu

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Fiesta Americana Hacienda San Antonio el Puente Resort & Spa

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (1001)
The price is $132
per night
$158 total
includes taxes & fees
Mar 9 - Mar 10
Fiesta Americana Hacienda San Antonio el Puente Resort & Spa

About this property

Casa Chu

3.5-star Xochitepec hotel close to WTC-Morelos Convention Center
An outdoor pool, a restaurant, and spa services are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, concierge services, and an arcade/game room.
Casa Chu offers 7 air-conditioned accommodations with safes and complimentary toiletries. Beds feature premium bedding. Televisions come with digital channels and Netflix. This Xochitepec hotel provides complimentary wireless Internet access. In-room massages and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This 3.5-star property offers access to meeting rooms and coworking spaces. This Beaux Arts hotel also offers an outdoor pool, spa services, and a terrace. Complimentary self parking is available on site.

Casa Chu has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:30 AM and noon.
El Crisol - Overlooking the golf course and pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to noon
  • A restaurant

Restaurants on site

  • El Crisol

Things to do

  • 18-hole adjacent golf course
  • 24-hour pool access
  • Arcade/game room
  • Billiards/pool table
  • Golf clubhouse
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Beaux Arts architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • Netflix

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Chu Hotel Xochitepec
Casa Chu Xochitepec
Casa Chu Hotel
Casa Chu Xochitepec
Casa Chu Hotel Xochitepec

Casa Chu Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

GABRIELA

Stayed 1 night in Mar 2023

6/10 Okay

LUIS

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service. I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day. The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion
Stayed 1 night in Dec 2021

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Prepare not to be impressed
Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.
Stayed 5 nights in Mar 2019

10/10 Excellent

Juan luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alimentos muy bien preparados y el personal muy atento
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, inclusive antes de mi llegada. El hotel está súper bonito y súper cómodo todo. Tal vez mi única sugerencia es añadir más luz al cuarto pero lo demás excelente
Stayed 2 nights in Jan 2023

10/10 Excellent

JOSE MANUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como en casa
Stayed 2 nights in Oct 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Manuel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente sitio pero...
Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.
Stayed 3 nights in Sep 2021

10/10 Excellent

Manuel, MEXICO

Stayed 2 nights in Sep 2021

8/10 Good

Violeta

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien excelente atención personalizada , todo muy privado agradecido por su atención mis respetos 👏👏
Stayed 2 nights in Mar 2021

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandioso
Excelente lugar para pasar unos momentos increíbles en pareja. Ampliamente recomendable
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, desafortunadamente en la mañana la luz del sol el cuarto daba directamente a todas las ventanas.
Stayed 1 night in Nov 2019

10/10 Excellent

María Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion
Stayed 1 night in Sep 2019

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso
La pasamos super lindo es un lugar hermoso, todos muy serviciales nos encanto
Stayed 2 nights in Oct 2019

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hermoso lugar, el menu de comida muy escaso
Stayed 1 night in Jul 2019

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar está espectacular, la atención excelente, un lugar muy tranquilo, y la comida muy rica.
Stayed 1 night in May 2019

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Karla Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso! Como en casa!
Nuestra estancia fue llegar a Casa Chu de manera accidental, pero nos llevamos una grata sorpresa, nos encantó todo, nos hicieron sentir como en casa! Los únicos 2 detalles es que falta calefacción en el jacuzzi que tienen al aire libre y la opción de que si recibieran mascotas, de ahí en fuera sin duda regresaremos. Habitaciones preciosas y la ubicación excelente para descansar.
Stayed 1 night in Mar 2019