Soul Spring Sanctuary Cuernavaca

3.5 star property

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Room options

View all photos for Master Suite

Premium bedding, in-room safe, soundproofing, iron/ironing board

Master Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, in-room safe, soundproofing, iron/ironing board

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, soundproofing, iron/ironing board

Deluxe Twin Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, in-room safe, soundproofing, iron/ironing board

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, in-room safe, soundproofing, iron/ironing board

Premium Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

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About this property

Soul Spring Sanctuary Cuernavaca

3.5-star Xochitepec hotel close to WTC-Morelos Convention Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a coffee shop/cafe, and spa services. Change of towels is available on request.
Soul Spring Sanctuary Cuernavaca offers 9 accommodations with irons/ironing boards. Rooms open to balconies. Beds feature premium bedding. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Bathrooms include showers. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Xochitepec hotel also offers an outdoor pool, spa services, and a garden. Complimentary uncovered self parking is available on site.

Soul Spring Sanctuary Cuernavaca is a smoke-free property.

A hosted evening meal is available for a surcharge daily (reservations required).
Soul Spring Sanctuary Cuernavaca has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 8:30 AM to 1:00 PM for a fee: MXN 300 to 500 for adults and MXN 200 to 500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of MXN 2; reservation required

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Chef service

More

  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 4:00 AM)
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 350 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 300 to 500 for adults, and MXN 200 to 500 for children
  • Pet fee: MXN 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: MXN 2

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 8:00 PM

Property is also known as

Casa Soul Spring
Soul Spring Sanctuary Hotel
Soul Spring Sanctuary Xochitepec
Soul Spring Sanctuary Hotel Xochitepec

Soul Spring Sanctuary Cuernavaca Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 2 out of 46 reviews
Rating 4 - Poor. 3 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Gil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio de las personas que trabajan ahi! En especial del GM
Stayed 1 night in Jan 2025

2/10 Terrible

Francisco

Stayed 1 night in Oct 2022

10/10 Excellent

Jose A

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo bien
Stayed 2 nights in Jan 2026

6/10 Okay

RAFAELA

Liked: Cleanliness, staff & service
Primero prometer lo que se ve y como dije es un lugar donde hace calor y que no sirva el clima ni el ventilador de techo!! Y querer abrir las puertas pero no tienen mosquiteros de verdad muy mal
Stayed 1 night in Dec 2025

4/10 Poor

RAFAELA

El aire acondicionado no servía. Y El ventilador no tampoco servía! No tienen mosquiteros Muy mal eh porque para ser Xochitepec Morelos que jace tanto calor estén así y tan caro! 😡😡😡
Stayed 1 night in Dec 2025

10/10 Excellent

Sussie

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nos encantó el hotel, todas las instalaciones están hermosas y muy bien cuidadas, las habitaciones amplias y limpias, la alberca divina, la comida excepcional, pero lo mejor de todo fue el servicio, todos son super amables y siempre están al pendiente tuyo.
Stayed 3 nights in Dec 2025

8/10 Good

Holbein

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones
Stayed 1 night in Nov 2025

4/10 Poor

Luis

Disliked: Cleanliness, amenities, property conditions & facilities
Nos quedamos sin agua El hotel es excesivamente caro para lo que ofrecen
Stayed 1 night in Nov 2025

8/10 Good

Vianney

Stayed 1 night in Oct 2025

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un 10 en todo
Stayed 1 night in Oct 2025

8/10 Good

AMILCAR GONZALEZ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mas personal. Hubo momentos que no hubo nadie durante mas de una hora
Stayed 1 night in Aug 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar
Stayed 1 night in Aug 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una semana relajante

Incómodo que no haya servicio después de las 6-7 de la noche, el mesero Kevin fatal, no está átono con el resto de los colaboradores que son súper amables. Lo mejor definitivamente fueron Jorge y Romina de las ceremonias del cacao y fuego, los masajes muy bien
Stayed 2 nights in Aug 2025

10/10 Excellent

CAROLINA

Stayed 1 night in Aug 2025

10/10 Excellent

CAROLINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar para disfrutarse como destino. Todo está enfocado al wellbeing y wellness. La alimentación que ofrecen es cuidada, así como las actividades. El diseño es muy acogedor, minimalista y de buen gusto. El personal es sumamente amable y atento.
Stayed 1 night in Aug 2025

4/10 Poor

Abel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El aire acondicionado de la Suite que contratamos no funcionaba. Llegamos en la madrugada de una boda con una temperatura muy alta en el cuarto y no fue posible hacer funcionar la unidad de aire. Se le llamó a mantenimiento y no pudieron hacer funcionar el aire. Nos ofrecieron colocar unos ventiladores y no acepte. Solicitamos entonces un cambio de habitacion, el cual nos fué proporcionda. Al realiza el check-out solicite que se me remmbolse la diferencia de tarifa engtre la habitación que pague y la que recibí al final.
Stayed 1 night in May 2025

10/10 Excellent

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Gonzalo M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es ESPECTACULAR nos sorprendieron gratamente con sus detalles y servicio. No le damos el excelente ya que el área del baño es muy obscura, las toallas sacan excesiva pelusa y la presión del agua es muy baja. Sin embargo desde luego regresaremos.
Stayed 1 night in Apr 2025

10/10 Excellent

VERONICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un Hotel, hermoso para tranquilizarse e ir en familia, lamentablemente en nuestra estancia habia muchas parejas de esas de 50-20 no muestras raras de cariño, parece hotel de paso, no una experiencia bonita cuando vas en familia. Ni modo. Creo que por lo escondido del lugar le gusta ir a las parejas así.
Stayed 1 night in Mar 2025

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Victor, Ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Muy coordiales Ambiente muy tranquilo para relajarse.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular. Todo
Stayed 1 night in Feb 2025

10/10 Excellent

Elmis, Polanco

Stayed 1 night in Feb 2025