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Barceló Maya Beach - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Beach - All Inclusive

Exterior
On the beach, white sand, sun loungers, beach towels
Junior Suite, Ocean View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes
On the beach, white sand, sun loungers, beach towels
Ecotours

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • All inclusive
    All inclusive

Explore the area

Map
Carr Chetumal Puerto Juarez Km 266.3, Xpu-Ha, QROO, 77750
  • Xpu-ha Beach
    1 min walk
  • Oasis Beach
    1 min walk
  • Ecopark Kantun Chi
    7 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    259 min drive

Room options

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, desk, blackout drapes

Superior Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Premium Level)

Suite, Ocean View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Premium Level)

  • 1432 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Premium Level)

Junior Suite, Ocean View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (Premium Level)

  • 592 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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$807 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Barceló Maya Beach - All Inclusive

4-star Xpu-Ha property connected to a shopping center, steps from Xpu-ha Beach
Catch some rays at the beach or spend the day relaxing at Barceló Maya Beach - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Barceló Maya Beach - All Inclusive offers 630 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Business-friendly amenities include desks and phones. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
2 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U Spa and U Spa Kids has 25 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 12 years old are not allowed in the spa without adult supervision.
Barceló Maya Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Barceló Maya Beach - All Inclusive features a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 12109 square feet (1125 square meters) include a conference center. This all-inclusive property also offers a children's pool, a health club, and a spa tub. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Beach - All Inclusive is a smoke-free property.

Beach Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Mexico Lindo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. A children's menu is available. Reservations are required.
Rancho Grande - This beach restaurant specializes in international cuisine and serves brunch and lunch. A children's menu is available.
Lobby Bar Beach - Onsite lobby lounge. Open 24 hours.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Beach Buffet
  • Lobby Bar Beach
  • Mexico Lindo
  • Rancho Grande

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • TV in common areas
  • Water park
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (12,109 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Ballroom
  • Built in 1999
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Barcelo Beach Maya
Barcelo Maya All Inclusive
Barceló Maya Beach All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach All Inclusive Xpu-Ha
Barcelo Maya Beach Xpu-Ha
Maya Barcelo Beach
Barcelo Maya Beach All Inclusive Hotel Xpu-Ha
Barcelo Maya Beach All Inclusive Hotel
Barcelo Maya Beach Hotel Xpu-Ha
Barcelo Maya Beach Hotel
Barcelo Maya Beach All Inclusive
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Beach - All Inclusive Xpu-Ha
Barceló Maya Beach - All Inclusive All-inclusive property
Barceló Maya Beach - All Inclusive All-inclusive property Xpu-Ha

Barceló Maya Beach - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 453 out of 1015 reviews" "
Rating 8 - Good. 277 out of 1015 reviews" "
Rating 6 - Okay. 154 out of 1015 reviews" "
Rating 4 - Poor. 62 out of 1015 reviews" "
Rating 2 - Terrible. 69 out of 1015 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

YANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time at this resort, and we really like it here. There's a lot of greenery, many pools, and a very good entertainment program. There's a mall where you can take evening strolls. There's also a dolphinarium where you can swim with dolphins, and even a bowling alley. The only thing we didn't like this time was that the food for breakfast and lunch was the same every day. By the third day, we were already tired of it. We stayed for 8 nights.
Stayed 8 nights in Aug 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an amazing location with a fabulous beach
Stayed 8 nights in Aug 2024

4/10 Poor

Lazara C, Miami

Disliked: Staff & service
Stayed 8 nights in Jul 2024

6/10 Okay

Dionne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is an older well kept property. It smells like it too… The pools close at 8pm. The food is nothing to brag about, and in order for the drinks to be decent ask for a shot and add to the drink… Please book transportation in advance.
Stayed 3 nights in Aug 2024

2/10 Terrible

Anna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Barcelo Maya Beach in June-July 2024, 2 adults and 1 child. The worse experience ever, rooms smell like bleach, food is plain and if you don't get there when breakfast, lunch and dinner start then buffet will be half empty. Also, there is not enough beach loungers, people would put their towels early in the morning and at about 9am you won't be able to get a place. I would suggest for the hotel to control this and if people are not laying on the lounger, then they should not be holding them with towels. Personal and stuff would not offer drinks by the pool or beach, you have to go to the bar to get yourself a drink. And the last disappointment, we caught hurricane Beryl and our flight got cancelled. The hotel wanted to charge us $1000 for 2 extra nights which was not our fault. All of the flights were cancelled, and they did not have guest checking in, so I believe they could have given us a discount. Due to such a high price we had to check out a day early and find a different hotel. I WOULD NEVER STAY HERE AGAIN!!!!!!
Stayed 10 nights in Jun 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing the staff is friendly and my kiddos loved everything had so much to do.
Stayed 3 nights in Jul 2024

8/10 Good

Terrance

Stayed 5 nights in Jul 2024

10/10 Excellent

Milton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded our expectations. The layout is great and everything is accessible. The dining options were superb and the customer service was phenomenal. Would recommend this resort for your next vacation!
Stayed 6 nights in May 2024

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Lia

Stayed 5 nights in Jul 2024

6/10 Okay

Coach

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at the Beach property and never received a warm welcome or friendly service from any of the general staff, bar tenders or poolside waitresses (of which there were few). The front desk staff were especially un-helpful. I had my phone stolen off a beach chair and they could have been less than concerned about it. No empathy or interest at all. In fact while we were TOLD to go check in at the Premier Lobby, they made it seem like that area was part of our package. The next day we had to go back for new bracelets and when we grabbed a snack & drinks, the desk clerk came and chastised us, saying that WE were not Premier and couldn't use the facility because we booked with Expedia. The only saving grace was the one Mexican Restaurant off the lobby, which had decent food and the best service of all. Sadly, our other dining experience were nothing to write home about. While the beach was nice, there were no drink servers at the beach chairs and no food/snacks available poolside. Unfortunately, it all started poorly, when we arrived in our (run-down) room to find a padded railing on the pull-out bed was broken and just laying on the floor, the cover for the outdoor light was sitting on the patio table and the air conditioning was not working. Luckily, they did send someone up to handle the air conditioning but never addressed the other issues. Overall, having been to several other all-inclusive resorts in the area, I would say this one we will not go back to
Stayed 1 night in Jul 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6 resorts on one. Super entertainment, nice rooms, very good food. Outstanding service.
Stayed 8 nights in Jul 2024

6/10 Okay

Sonia

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Service
Stayed 7 nights in Jul 2024

8/10 Good

Samer, Dearborn

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ayman, Dearborn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo is a great resort. It is very safe. A lot of food varieties. The only down size is the room AC because it needs to be more cold. They need to have more professional shows.
Stayed 6 nights in Jul 2024

6/10 Okay

Jodi

Stayed 4 nights in Jul 2024

6/10 Okay

Yuliet

Traveled with family and small children
Disliked: Property conditions & facilities
As soon as we got there we had issues with the AC. It was super dirty and the first time we asked for it to be cleaned we later found out the order was never even entered. Then they promised for it to be cleaned only for us to wake up the next day and it leaking everywhere. By night 2 it was leaking everywhere and looked like it was falling. We had to argue to even get a room change & mind you I was with a baby. My son ended up developing a cough from having to sleep in a room with a bad air conditioner for 2 nights. If it was not for this, I would have not had any issues. But to not change accommodate your guest right away when it’s something like that, especially when traveling with a baby, is unacceptable.
Stayed 7 nights in Jul 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Hanna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jun 2024

6/10 Okay

Marlene Leticia

Traveled with partner
Liked: Cleanliness, amenities
Overall the property was average. The food options were overly americanized and lacked flavor. Never had tacos or elote which was disappointing. Drinks were weak so much so that we questioned if there was even alcohol in them. Essentially it was extremely basic.
Stayed 4 nights in Jul 2024

2/10 Terrible

Lizette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff including supervisors, managers were rude and disrespectful. Didn’t care to help with continuous issues we were having during our stay. Gave us a room with 1 bed for my family of 5. Then to supposedly to remedy the situation the next day, after hrs of arguing with them, gave us another room with still only 1 bed and two dirty plastic couches to sleep on. Couldn’t get dinner reservations because supposedly all booked for days and buffet food was trash. This was the worst hotel and service I have ever experienced.
Stayed 6 nights in Jun 2024

2/10 Terrible

Melissa

Traveled with family
Disliked: Staff & service, amenities
Only thing we liked was the beach, what we didnt like was everything else, but worst is customer service. Never had worst customer service and visited Mexico 8th times. Food always the same breakfast, lunch dinner and be aware of all inclusive. Room service not included, restaurants u are only alowwed two dinners. Adults only u wanna go u have to pay not included. Rooms OMG falling apart. So overal if u are going for the beach and beach only you are going to like it but everything else GOOD LUCK.
Stayed 7 nights in Jun 2024

4/10 Poor

Jessica

Traveled with family
Disliked: Staff & service, property conditions & facilities
The bedroom is outdated for 4 stars hotel Towels are very old Issued with the air conditioner in the room staff didn’t fix at all had to use the fan For all inclusive not many drinks left on the room they charge extra if you want room service staff not friendly at all with Hispanics clients I would not stay here again
Stayed 4 nights in Jun 2024