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Barceló Maya Colonial - All Inclusive

4.0 star property

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Photo gallery for Barceló Maya Colonial - All Inclusive

Aerial view
Building design
Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers
3 bars/lounges, swim-up bar, poolside bar
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$261
includes taxes & fees
May 1 - May 2

Explore the area

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Carretera Chetumal-Puerto Juarez, Km. 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪8 min walk‬
  • Place, Ecopark Kantun Chi
    ‪8 min walk‬
  • Place, Cenote Azul
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(24 reviews)
  • Partial ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room | Garden view

Superior Room

7.6 out of 10
Good
(237 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Colonial - All Inclusive

4-star Xpu-Ha property walkable to Ecopark Kantun Chi
Catch some rays at the beach or spend the day relaxing at Barceló Maya Colonial - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Barceló Maya Colonial - All Inclusive offers 480 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 25 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Barceló Maya Colonial - All Inclusive features a water park (surcharge) and outdoor tennis courts. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 9999 square feet (929 square meters) include conference space. This Colonial property also offers an outdoor pool, a children's pool, and a health club. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Colonial - All Inclusive is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,999 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in the restaurant

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Colonial Maya
Barcelo Maya Colonial
Barcelo Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive. Resort
Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
Barcelo Maya Colonial All Inclusive. Xpu-Ha
Colonial Maya
Colonial Maya Barcelo
Maya Colonial
Maya Colonial Barcelo
Barceló Maya Colonial Xpu-Ha
Barcelo Maya Colonial Xpu-Ha
Barceló Maya Colonial All Inclusive All-inclusive property
Barceló Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
Barcelo Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive.
Barceló Maya Colonial All Inclusive Hotel Solidaridad
Barceló Maya Colonial All Inclusive Solidaridad
Barceló Maya Colonial Inclusi
Barceló Maya Colonial - All Inclusive Xpu-Ha
Barceló Maya Colonial - All Inclusive All-inclusive property

Barceló Maya Colonial - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1000 reviews
Rating 8 - Good. 222 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 64 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Olha

Stayed 10 nights in Oct 2025

10/10 Excellent

Joanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
perfect resort for families with young children!
Stayed 7 nights in Dec 2025

4/10 Poor

Alaa

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was so bad. Almost every person in my group had food poisoning. The staff English is very poor. The main bathrooms in the hallway was smelly. No first aid….so bad resort and will never go there again
Stayed 7 nights in Dec 2025

8/10 Good

Aman Aniket

Liked: Cleanliness, amenities
We had a good time at the resort overall, especially when it came to relaxing by the water. The property is very large, with plenty of space to swim in the pools or ocean and lots of room to lounge by the beach or poolside. The beach itself was excellent; the water was crystal clear and we were able to see plenty of fish very close to shore, which made swimming there a highlight of our stay. There is no shortage of activities, with options like tennis, pickleball, a bowling alley, go-karting, and a casino, and we also enjoyed the nightly live shows at the theater. On the downside, the whole property felt somewhat dated, especially the rooms. Even though the beds were advertised as queen size, our room had two twin beds, and when we requested a king, the only option offered was a ground-floor room, despite having paid for a superior category. Service around restaurant reservations was also frustrating: there was only one person handling bookings for the à la carte restaurants, which led to a very long line, and by the time it was our turn, there were no spots left for any night of our stay. The buffet food was very mediocre; over four days, not a single dish stood out or felt memorable. If your priority is simply to relax at a beautiful beach and enjoy the pools and you are not too concerned about food quality, you will likely not be disappointed here.
Stayed 3 nights in Dec 2025

6/10 Okay

Manal

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
99% of the staff do not speak English. Half of Our group of 19 got food poisoning Open buffet; the food is recycled and clearly not fresh . Issues with the smell of the washroom of the lobby smelled like throw up. No proper first aid kit and no one to communicate with due to language barrier. The room was nice and clean The landscape and the beach are excellent.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ruslan, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed Dec 21–29 and had an awesome week. Room was cleaned well every day and the whole place is super tidy. The beach is gorgeous - soft sand, clear water - and we ended up walking a ton because the resort is big but easy to get around. Pools were clean and never felt packed; plenty of chairs and a fun swim-up bar. Staff were friendly everywhere (check-in, restaurants, housekeeping). Lots of food options and the bar was well-stocked - good wine and solid spirits, not just the basics. We felt safe on the property and beach the whole time. Only heads-up: it’s a large complex, so expect some walking. Overall, excellent stay and great value -would happily come back :-)
Stayed 8 nights in Dec 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice... kept place very clean. Lots of things to do. Nice beach with tons of palm trees for shade 😎... multiple buffets with good food. The restaurants were very delicious and staff very courteous. Would recommend for families or couples alike.
Stayed 8 nights in Dec 2025

6/10 Okay

Christopher christopher, quispamsis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was great, staff great and resort was in in fantastic shape. The only real negative that will stop us from ever returning in the process of booking dinner reservations. We stayed at the Maya Tropically a year ago and this Christmas at Maya Colonial . Unless you are premium level the reservations are non existent and very hard to get us you want 9:30pm every night. Holding back Reservations for VIP guests is a very poor decision as many visitor like ourselves will not return. I will be writing an email to management in the Barceló corporation to discuss our dissatisfaction. Everyone just apologized but no one ever tried to help. We visit Mexico from Isla Mujieres to Tulum multiple times a year. There is other resort that we have visited that has such a short coming as Barcelo for booking dinner reservations. This is very unfortunate situation for the Barcelo chain to have these concerns.This needs immediate correction for guests
Stayed 7 nights in Dec 2025

6/10 Okay

Jennalyn

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Beautiful resort with an abundance of activities that go into the late nights so you won't get bored. The beach was stunning, the pools were amazing, buffet and bar foods were suprisingly more than average. I've been at other all inclusive hotels and usually buffet is nothing special. Even the special restaurants were top notch food and didn't taste like the same stuff you'd get from the standard buffet, which sometimes they are from other hotels. So why the 2 stars dropped? Customer service and rooms. The hospitality and friendly demeanor is just not there. Not all, as I encountered some great staff, but sadly there were more lacking with that work ethic. The rooms are not well kept. Faucets, sinks and p-traps leak, the drains overflow, the vents are caught with dust, coverings on chairs and some paint peeling off, the tv is working but damaged screens. We had a major leak in our original room that was pouring out black mold and requested to move. The next room we moved into was cleaner and slightly more maintained. So it seems, this is random and we just had the unfortunate case of getting a bad room. TV still had damaged screen and the sink leaked at the edges. We were just careful not to let the water reach the overflow. So be prepared to get some hiccups and simply ask to move. We atleast did not receive any pushback from the concierge and our request was granted.
Stayed 10 nights in Dec 2025

10/10 Excellent

Philip

Stayed 10 nights in Dec 2025

4/10 Poor

Deborah

Traveled with family
Disliked: Amenities
Our room was damp and moldy. We eventually got them to give us a better room for the last two nights of our stay. The sunrises were spectacular, the beach was wonderful. The food was descent. Booking anything with the hotel staff was challenging, everything took very long. I won’t go back there.
Stayed 10 nights in Dec 2025

10/10 Excellent

Galina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great resort with good room and restaurant service and
Stayed 9 nights in Dec 2025

10/10 Excellent

Gerardo Campos, London

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amenities are great, the staff very nice and friendly, the beach is amazing. Food is Ok. Great tennis and paddle court
Stayed 6 nights in Dec 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff. Air conditioning wasn’t very good. Room too humid.
Stayed 5 nights in Dec 2025

10/10 Excellent

Michal

Stayed 8 nights in Dec 2025

10/10 Excellent

Joanna

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the grounds of the hotel, lots of space, something for everyone, from quiet to entertainment areas. I would recommend to everyone, families, friends or couples will enjoy
Stayed 9 nights in Dec 2025

10/10 Excellent

Margarita

Stayed 3 nights in Dec 2025

6/10 Okay

Rudy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are too loud. It was around 1am and you can hear people outside our room talking loud and the room above us, we would constantly hear what sounded like a chair dragging on the floor. We arrived early and they didn’t try to accommodate an early check in. They just said we had to wait. So we waited and at 3pm, check in time, they said the room was still not ready. You would think that since they know we are there early our room would have been one of the first taken care of. After telling them, it was our 5th time being at the resort, you would think they would be thankful and even give you some sort of upgrade. But they don’t really care. The food at the buffets was okay, and the food at the grills was not the best. But the restaurants food was really good.
Stayed 6 nights in Nov 2025

4/10 Poor

Garry Lee

Traveled with partner
Liked: Cleanliness, amenities
The rooms at this property have a bad odor, probably a combination of the high humidity and the resort itself is surrounded by trees, making it very damp. I think the Colonial might be the oldest in the group. The food had much to be desired, oddly the best meal I had was creating my own hamburger. The beach and pool areas where amazing. This resort is one of several on the same property, the Palace or Riviera might have been a better choice. This changed my option of an all inclusive resort, I think it might be better to choose a non-inclusive resort and have more control over what you can eat, the quality of the food, and the atmosphere. There isn't anything close to the resort so you would have to travel to get to other restaurants, bars, entertainment, etc. You do have the option to go to the other resorts on the property for some things, but we found it was more of the same. TIP: the surf is a bit rocky so either find a good spot or bring water shoes.
Stayed 5 nights in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved 💜 the Angels and being around the staff reminded me of little Angels 👼. Very kind, very nice, and sweet. The Colonial is my favorite property so far that I’ve stayed at. Can’t wait to comeback in February.
Stayed 3 nights in Nov 2025

8/10 Good

Vanessa, Haverhill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean . I can see myself visiting again
Stayed 4 nights in Nov 2025

10/10 Excellent

Zaid

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in Nov 2025

2/10 Terrible

Ahmed El

Traveled with family and small children
Liked: Cleanliness
Got bumped from the hotel I booked "colonial" to another hotel inside the same resort "beach" without any warning ahead of time. Also, no clear policy on how rooms get assigned, we arrived very early in the morning so even in the case of overbooking which is the hotel's fault, I should have had priority. The food and entertainment at beach was clearly inferior than colonial. The room itself was ok with some issues with the shower head but the cleaning staff are excellent. The only bright spot in the check in experience is that the "beach" hotel reception let us check in early
Stayed 6 nights in Nov 2025

6/10 Okay

Sungho, Frankfort

Stayed 5 nights in Nov 2025

10/10 Excellent

Chelsea Rochelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful resort for a family vacation! The staff was friendly and helpful, the rooms were current and clean, and the buffet had a great selection for adults and kids. The pools were well-maintained, and not too cold! Swimming with the turtles daily was a huge highlight. The resort is also close to several cenotes that you can visit. Many amenities to keep kids entertained, plus the great beach, will have us coming back.
Stayed 7 nights in Nov 2025