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Barceló Maya Palace - All Inclusive

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3 outdoor pools, sun loungers
Private beach, white sand, beach towels, scuba diving
Gazebo
3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
The current price is $362
includes taxes & fees
Jun 1 - Jun 2

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(253 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property close to Cenote Azul
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1396 out of 2139 reviews
Rating 8 - Good. 458 out of 2139 reviews
Rating 6 - Okay. 164 out of 2139 reviews
Rating 4 - Poor. 60 out of 2139 reviews
Rating 2 - Terrible. 61 out of 2139 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert M.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked the Palace, which looked lovely, but Barcelo moved us to the adults only Riviera. And that was amazing. Superb beach and hotel, great service, excellent food and good drinks.
Stayed 5 nights in Jan 2026

10/10 Excellent

Dusan

Stayed 6 nights in Feb 2026

10/10 Excellent

Goorgen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort.
Stayed 6 nights in Feb 2026

6/10 Okay

Danielle Victoria

Traveled with group
Was quite disappointed in this stay. This is my third time here at this Barcelo and did not receive the same treatment or accommodation as previously. We arrived to a broken TV, hot fridge, faulty balcony door and was shrugged off with no help or offer to fix it. We did not receive daily room cleanings or towel/refreshment replacements daily. We spoke with the front desk and got no where and were told to reach out to corporate to file a formal complaint. We are now looking to book our next trip for April 2026 and based on their customer service, we will likely be booking with a new resort unless they can offer a solution all these months later.
Stayed 8 nights in Oct 2025

10/10 Excellent

Sandra K

Liked: Cleanliness, amenities, property conditions & facilities
An immaculate facility!!
Stayed 7 nights in Feb 2026

10/10 Excellent

Yadir Copca

Stayed 6 nights in Feb 2026

10/10 Excellent

Chad Norman, Calgary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, amenities and staff
Stayed 7 nights in Nov 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and the entire complex is always clean. There are so many staff working to keep the place looking fantastic! The staff are always so very kind and courteous, which is which is why we continue to come back.
Stayed 6 nights in Feb 2026

10/10 Excellent

KRASIMIRA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
No complains what so ever! Clean rooms, friendly stuff, delicious food, fun for kids!
Stayed 7 nights in Dec 2025

10/10 Excellent

Colleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, fantastic staff, clean rooms. Fun for all ages
Stayed 5 nights in Feb 2026

10/10 Excellent

Marc J

Stayed 10 nights in Feb 2026

10/10 Excellent

Margaret

The room was great, the views were out of this world. We got married and my wedding was one of the best I've ever been to even with the smaller amount of
Stayed 7 nights in Feb 2026

10/10 Excellent

Logan Antony

Stayed 7 nights in Jan 2026

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless. Staff were courteous. Food was good, but not great except the French restaurant. That was excellent. Pools were a lottle chilly as they were experiencing acold spell. Gulf water and beaches were great. Did some snorkeling and saw several varieties of fish and 2 sea turtles!
Stayed 7 nights in Feb 2026

10/10 Excellent

Cindi Louise

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience.
Stayed 5 nights in Feb 2026

6/10 Okay

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms and resort were clean. A la carte dinner options were impossible to make reservations for and food was subpar if a reservation was able to be made.
Stayed 8 nights in Feb 2026

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities
This was a beautiful resort. The food was bad, I’m not sure why people are rating so high for food, we were starving the whole week and tired to get into the very booked restaurants just to find out a lot of them have the same buffet food. Also room service was a joke as it was also the same buffet food just with a price tag. If you’re a foodie don’t stay here.
Amazing inclusive bar
Stayed 7 nights in Feb 2026

10/10 Excellent

Milan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, serving the room every day.
Stayed 13 nights in Jan 2026

8/10 Good

James Francis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Snorkeling was great. Food was great.
Stayed 7 nights in Jan 2026

10/10 Excellent

Joshua, Billings

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Palace Barcelo Maya is great. We've been several times and always find great staff and clean facilities.
Stayed 5 nights in Feb 2026

10/10 Excellent

Nicanor

Stayed 5 nights in Feb 2026

10/10 Excellent

Valentin

Great
Stayed 8 nights in Jan 2026

8/10 Good

Alan George Stanley

Stayed 6 nights in Jan 2026

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and very spacious. The pool and beach were great and the staff did an amazing job with the upkeep of the resort. The only thing we didn't like was the food at neither the buffets nor the restaurants.
Stayed 5 nights in Jan 2026

10/10 Excellent

David, Centennial

Stayed 11 nights in Nov 2025