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Barceló Maya Palace - All Inclusive

4.5 star property

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Free daily buffet breakfast
Private beach, white sand, beach towels, scuba diving
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

$257
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(216 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.70 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1233 out of 1917 reviews
Rating 8 - Good. 403 out of 1917 reviews
Rating 6 - Okay. 159 out of 1917 reviews
Rating 4 - Poor. 65 out of 1917 reviews
Rating 2 - Terrible. 57 out of 1917 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Galina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that property
Stayed 7 nights in Apr 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Jeffrey Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has EVERYTHING! We have been 4 times and planning on coming back. Everything is awesome at this resort. We stayed at the Palace. 10/10 recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

maria

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this resort. I had spent many family vacations at the Barcelo in Punta Cana and this blew it out of the water. We came with kids ages 5 and 7 and our moms, and were lucky to arrive at check in to an upgrade to premium which meant we were at the first building with a pool and ocean view right in front of the kids club and water park (of many water parks at the resort). There is so much to do here, we stayed 5 days and didnt scratch the surface. Shopping, shows and kids entertainment, nightclub, casino, bowling alley, haunted mansion, escape room, you will never be bored. They have double decker buses shuttling between the 6 interconnected resorts. The food was excellent, but the alcohol was not great. I think it was both watered down and a lack of knowing how to make certain classic cocktails, like I asked for an old fashioned and it tasted like mint, I asked for a martini and they used half a bottle of olive juice. But they do have a liquor store with premium brands if you prefer. The kids shows were a blast, and it was nice have an air conditioned theater. We sprung for the romantic dinner on the beach and it was so sweet. We got the 4 course surf and turf, every other course but the main was amazing but the steak and lobster were dry and clearly cooked way before we sat. But it didn’t really take away from the lovely night. I am definitely coming back and brining friends and family.
Stayed 5 nights in May 2025

6/10 Okay

Sinet Abdi

Traveled with family
Liked: Property conditions & facilities
I didn’t like the fact the property was discriminatory in providing an upgrade for customers with the same VIP status room upgrade. We were told it is not available and 5 minutes later provided to another family with the same number. The check in and check out was very slow. The trip arrangements with travel agents were very disappointing and dinner reservations were unavailability for us after we told them we have kids. First room assignment was no cleaned with bad smell. They were able to move us to another room but the safe was not working.
Stayed 6 nights in Apr 2025

10/10 Excellent

Alicia Kayla Renee

Stayed 6 nights in May 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed all the pools and beach area food was amazing
Stayed 7 nights in Apr 2025

10/10 Excellent

Matthew Steven, Albert Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay and we just love it!! Sucha beautiful resort with so much to do!!!
Stayed 4 nights in May 2025

10/10 Excellent

Michael Loring

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is absolutely beautiful, anyone who leaves a negative review of this place must either be a Rockefeller or a Karen.
Stayed 5 nights in May 2025

10/10 Excellent

Erika Lizbeth Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, what I like most was the beach,
Stayed 5 nights in Apr 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

10/10 Excellent

Kalina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Vacation. The beach has a beautiful coral reef for snorkeling. Perfect for families. Great food :)
Stayed 7 nights in Apr 2025

10/10 Excellent

Grygoriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
‘
Stayed 6 nights in Apr 2025

10/10 Excellent

Lilian, North Bay Village

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es increíble, lindo... la play es lindíssima... la comida es espectacular! En los restaurantes para la cena la comida es deliciosa!! Super recomiendo a todoss!!
Stayed 7 nights in Apr 2025

10/10 Excellent

Yuliya

Stayed 10 nights in Apr 2025

10/10 Excellent

Peter Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo was great. Food was fantastic, snorkeling at the Maya Palace was great with the fish and turtles. Gym was quite good and not too busy, could just use a few more dumbbells maybe. Staff was all very friendly and helpful. We had one room issue and they immediately relocated us and very accommodating. Evening entertainment was pretty good, overall a nice resort.
Stayed 8 nights in Apr 2025

10/10 Excellent

Isis Villanueva

Stayed 8 nights in Apr 2025

10/10 Excellent

Davinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and well maintained. We enjoyed our morning and evening walks through the entire complex. The pools are very large, very easy to find a corner for your family, plus they had lot's of lounge chairs now!! Food was 8/10 but in the end comes down to personal preference and taste. They can improve on their nightly activities however, such as beach party or theme days.
Stayed 7 nights in Apr 2025

6/10 Okay

Ioana, champlin

Stayed 12 nights in Apr 2025

10/10 Excellent

Tomas

Stayed 7 nights in Apr 2025

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was right and OK
Stayed 8 nights in Apr 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2025

4/10 Poor

Katherine

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The food was awful. The staff was very unaccomedating. We were there for a wedding, asked nicely for a few helpful things for the bridal party and there was zero help. Minor things, asked for an extra chair for hair and make up in the room, that was a no. Asked for our bridal group dinners to be put together, that was a no. Asked the concierge to make our dinner reservations for us. Said the only thing she had available was at 9:45 yet when we asked the restaurant they put us in at 7pm. The rooms were very clean. No servers for the beach. They rushed our dinner the night of the wedding. Had us to our speeches during our meals, and then took away our plates unfinished during the speeches. Specifically mine when I was making a speech I came back to a plate of half eaten food gone. Disappointed. Would not go back
Stayed 5 nights in Apr 2025

10/10 Excellent

Kassie Jo

Stayed 5 nights in Apr 2025