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Barceló Maya Palace - All Inclusive

4.5 star property

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3 outdoor pools, sun loungers
Free daily buffet breakfast
Reception
Gazebo
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

$257
includes taxes & fees
Oct 30 - Oct 31

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(234 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Reviews

Barceló Maya Palace - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1306 out of 2022 reviews
Rating 8 - Good. 440 out of 2022 reviews
Rating 6 - Okay. 158 out of 2022 reviews
Rating 4 - Poor. 61 out of 2022 reviews
Rating 2 - Terrible. 57 out of 2022 reviews

Reviews

10/10 Excellent

Penka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Todd Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Abdelmaseeh, Dracut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. The transportation between the hotels
Stayed 5 nights in Jul 2025

10/10 Excellent

Robyn, Voorheesville

Stayed 7 nights in Jul 2025

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Highly recommend.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jared Michael

Liked: Cleanliness, staff & service, property conditions & facilities
There were plenty of things to do and everyone was so friendly
Stayed 6 nights in Jul 2025

4/10 Poor

Thalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 7 nights in Jul 2025

8/10 Good

Maryam

Stayed 5 nights in Jul 2025

10/10 Excellent

Yuniel

Liked: Cleanliness
I liked everthing!
Stayed 6 nights in Jul 2025

8/10 Good

Martha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really like how safe and all the pools. I feel like some of the staff need to train on costumer service.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ban, Clinton Township

Traveled with family
Liked: Cleanliness, amenities
Amazing resort and great selection of food
Stayed 6 nights in Jun 2025

10/10 Excellent

luz maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property And delicious restaurants to choose from Just make sure to do your reservations as soon as you check in
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was immaculately maintained, and we were especially impressed by the hardworking housekeeping and maintenance teams—even in the extreme heat! Their friendliness, kindness, and dedication truly stood out. Always had a hello! That said, the guest services experience could be improved. On several occasions, we entered an empty office and weren’t acknowledged until we initiated conversation. Staff seemed disengaged, and the directions we received were unclear printouts, giving no direction on where to go and were therefore unhelpful. Navigating the property was a challenge. Maps lacked restaurant names and “You are here” markers, making it difficult to find our way—even to sister resorts, where we had to use GPS to locate dining spots. It is a beautiful resort and we enjoyed our stay. These suggestions would simply help reduce stress and make it easier for guests to enjoy all the property has to offer. Clearer signage, labeled maps (on-site and printable), and more detailed info on the website—like restaurant locations, resort-specific amenities, and transportation details—would make a big difference for guests spending way too much time trying to find things.
Stayed 6 nights in Jul 2025

6/10 Okay

Juliana

Traveled with family
It's a huge, crowded hotel. The beach view is beautiful, but most of it is rocky. There are a huge number of pools but little shade, which is unbearable in the Mexican summer. You have to walk a long way to get from your room to any point in the hotel—7 to 10 minutes to restaurants and the theater. Snacks are not served on the beach or pool, and eating outside the restaurants is prohibited. The water park is empty because it has to be paid separately for $20 per person per day. The clean, comfortable bedding and the courtesy of water and snacks being delivered to the room are positive. We stayed for 7 days. I booked a room with two queen beds, but they put my kids on a very uncomfortable sofa. The most frustrating part was the restaurants. You have to be lucky to get a table at the à la carte restaurants. We had a good experience at the French and Caribbean restaurants. But the others rush you to eat within 40 minutes to free up a table. It's worth checking the restaurant reviews on Google. In general, the buffets aren't good. It's sad to see so much food wasted because it's flavorless. Even the taxi driver knew about Barcelo's reputation for bad food. That was the disappointing part of the stay. I don't recommend Barcelo and we won't be back. I spent a day at the Hard Rock Hotel; the facilities are less lavish than Barcelo's, and it's a smaller hotel. I was impressed by the quality of the buffet, which had a variety of options and was very tasty.
Stayed 7 nights in Jul 2025

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing!!! I would return and recommend for sure. It was clean and beautiful. There is so much to do. My family absolutely loved it.
Stayed 7 nights in Jul 2025

10/10 Excellent

Carmen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well maintained, clean. Variety of food options, pools and beach clean. Staff is very helpful and great service.
Stayed 7 nights in Jul 2025

2/10 Terrible

Mina Anwar-Zaki

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude management, dirty plates and food, terrible lines to get into the buffet, unprofessional treatment, housekeeping is terrible, stained bed sheets and covers. Overall, Horrible place
Stayed 7 nights in Jul 2025

8/10 Good

Jinwah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been in hotel zone in Cancun several times, but came to Barcelo Maya Palace first time. The check-in was ok, but there was no induction to the resort, we had a hard time to go around the hotel without knowing where the restaurants were. Check-out was horrible. It should be a 5 minute max process, but we had to wait for 30 minutes in the line.
Stayed 8 nights in Jul 2025

6/10 Okay

KwanShan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and Check-out are terrible. First-timer, but no introduction to access restaurants at check-in. Check-out, was a long wait while car transportation was waiting outside.
Stayed 6 nights in Jul 2025

10/10 Excellent

Belkis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is huge with large pools in general in pretty good condition. Some areas needs updates but is a nice hotel The highest point is the staff: friendly, kind, efficient, always ready to help Food is good (.no great) but abundant and with a very Mexican touch The “Premium area” needs more staff; you can wait 25-40 minutes because there are 2 people taking care of 5-6 families checking in or out (lowest point of the Hotel) The etiquette requirement of long pants for restaurants is ridiculous: is a Caribbean place with an average of 27 C degrees !!!! Why in hell you require long trousers in a Caribbean Resort : stupid decision !!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Deborah L

Stayed 5 nights in Jul 2025

6/10 Okay

Segundo Angel Guallpa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Second time going back to Cancun and this resort was ok. Check in was horrible, took us 2.5 hours to get to the check in desk. GM in charge Iris Baez didn’t seem to care having guests waiting on line for hours. They gave us an “upgrade” moving us far away from restaurants, same room size and condition like we originally booked. Stuff didn’t seem to care much, drinks will take a while and some don’t even acknowledge you. Overall experience was ok but I will definitely not go back to this resort.
Stayed 4 nights in Jul 2025