See all properties

Barceló Maya Palace - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Property preview
Private beach, white sand, beach towels, scuba diving
Gazebo
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

$257
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(228 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Barceló Maya Colonial - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,009 reviews
Barceló Maya Colonial - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Reviews

Barceló Maya Palace - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1308 out of 2025 reviews
Rating 8 - Good. 437 out of 2025 reviews
Rating 6 - Okay. 162 out of 2025 reviews
Rating 4 - Poor. 61 out of 2025 reviews
Rating 2 - Terrible. 57 out of 2025 reviews

Reviews

6/10 Okay

Kerry Reuben, Langley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was great.
Stayed 7 nights in Jun 2025

10/10 Excellent

Anna Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful property to stay at with the whole family. They had a variety of foods at the buffet area which you can eat at 3 times a day. You have to make reservations ahead of time for dinner but the food was amazing at all the ones we tried. There is entertainment for the whole family at the pool area also. It is a really big resort but we loved it. Also loved that we could take the bus to the other resorts and enjoy their shows and restaurants also. Definitely recommend this place!
Stayed 4 nights in Jul 2025

10/10 Excellent

Felipe

Stayed 6 nights in Jun 2025

10/10 Excellent

amirreza, Plano

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good resort
Stayed 5 nights in Jun 2025

10/10 Excellent

Liviu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Leah

Stayed 8 nights in Jul 2025

6/10 Okay

Jose Luis

Stayed 7 nights in Jul 2025

2/10 Terrible

Evelin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Should not be listed as a 4 star property. It is 2 at most. Pillows and mattress hard as a rock, cheap quality linens, poor quality drinks. Will not return.
Stayed 7 nights in Jul 2025

10/10 Excellent

Yida

Stayed 7 nights in Jul 2025

10/10 Excellent

Maria Christiana Dela

Stayed 5 nights in Jul 2025

10/10 Excellent

Linda Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood in the Tropical 18 years ago. I stood at the Palace this time with my sister and neice. The resort his huge and requires at lot of walking from room 8769 to buffet. The double decker buses were nice to help get around. The food was not good, not even the specialty restaurants, except Rodizio and Tokyo was good. The breakfast buffet at the Coloniel was better than at the Palace and the hotel itself was prettier than the palace. The pools are huge and there was always enough chairs to find. Had a wonderful sweedish massage by Reyna, she was wonderful. Overall, we were very pleased with the Barcelo Maya Resort.
Stayed 8 nights in Jul 2025

10/10 Excellent

Matthew John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved the beach and the wildlife around the resort was beautiful
Stayed 6 nights in Jul 2025

10/10 Excellent

Norma Irma

Stayed 4 nights in Jul 2025

8/10 Good

OSCAR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big and clean
Stayed 5 nights in Jun 2025

2/10 Terrible

Aida, Bronx

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is outdated and the food was horrible. We had a bad experience with the cartel and some people following us. We asked the hotel for security and were told they couldn’t right now, but they could send security in the morning. We could have been missing by then. We ended up checking out early and leaving. Super unsafe and I love Mexico.
Stayed 6 nights in Jun 2025

10/10 Excellent

Pedro Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can use the facilities of all barcelo hotels...next to each other. Plenty of dining options and things to do. You dont have to go out of the resort.
Stayed 4 nights in Jun 2025

10/10 Excellent

Juana Moreno

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and excellent attention to guests!! Thank you!!
Stayed 4 nights in Jul 2025

6/10 Okay

Sanjin

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice pool area, spacious and clean room, good house keeping. Cold food at buffets, bad food in general, awful staff attitude & major issues trying to change rooms (27 hour process), extremely slow service, no response to basic requests, including an iron/steamer in room. Boring activities, 45 minutes wait for bus to get around property, very limited channels at sports bar (airing games from 3 months ago),
Stayed 9 nights in Jun 2025

2/10 Terrible

RAUL ALVAREZ

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
One day without AC at the stores and dining spots.
Stayed 7 nights in Jun 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, many activities, restaurants.
Stayed 5 nights in Jun 2025

8/10 Good

Noelia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property the food was excellent!!! Didn’t give it a five star because room service isn’t included with the all inclusive, pool lounge chairs were all taken up by 9am and you cannot get food at the pool bar.
Stayed 6 nights in Jun 2025

10/10 Excellent

Danielle, Denver

Stayed 6 nights in Jun 2025

10/10 Excellent

Bledar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 6 nights in Jun 2025

8/10 Good

Ivana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is great and clean. A lot of dinning options. Staff during breakfast & lunch was a little slower than usual in coming over to fill water and coffee. On a few occasions we ate without seeing anyone at our table.
Stayed 8 nights in Jun 2025

6/10 Okay

Randy

Traveled with family
Liked: Cleanliness, staff & service
The staff is excellent and very helpful. Not enough seating around the pool area during peak season.
Stayed 8 nights in Jun 2025