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Barceló Maya Palace - All Inclusive

4.5 star property

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Reception
View from room
Gazebo
Private beach, white sand, beach towels, scuba diving

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪15 min walk‬
  • Cenote Azul
    ‪18 min walk‬
  • Puerto Aventuras Marina
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪261 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property close to Puerto Aventuras Marina
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1094 out of 1723 reviews
Rating 8 - Good. 368 out of 1723 reviews
Rating 6 - Okay. 144 out of 1723 reviews
Rating 4 - Poor. 68 out of 1723 reviews
Rating 2 - Terrible. 49 out of 1723 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ted Alexander

Stayed 14 nights in Nov 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 10 nights in Dec 2024

10/10 Excellent

Robert William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 7 nights in Dec 2024

4/10 Poor

Jingan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was big with lots of activities. Food was mediocre at best, the Japanese restaurants were impossible to book. When we called to ask for water, we had to call 3 times and waited for 6hrs even though everytime they said they will send someone right away. Same thing with housekeeping. Called to request our room clean, was told right away and waited 3 hrs but nobody came. Had to call a second time before someone finally came over. Last but not least, the server at one of the restaurant accidently poured sauce on my wife's shirt. The restaurant manager was rude and didn't apologize, kept saying it was an accident. I had to speak to the hotel manager in the end In order to have the shirt cleaned. If this is indeed a 5 star hotel, none of these should have happened.
Stayed 7 nights in Dec 2024

4/10 Poor

Patty

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
CHECK IN TERRIBLE
EL CHECK IN ESTUVO FATAL, NOS TARDAMOS 2 HORAS, LOS NIÑOS ESTABAN YA MUY INQUIETOS, TODO LO DEMAS ESTUVO MUY BIEN PERO EL CHECK IN Y LAS SEÑORITAS QUE ESTAN REALIZANDOLOS LAS CALIFICO CON 1 ES UN SERVICIO MUY LENTO.
Stayed 5 nights in Dec 2024

10/10 Excellent

Joe, Belleville

Stayed 6 nights in Oct 2024

8/10 Good

Shyann

Stayed 5 nights in Dec 2024

10/10 Excellent

Vladimir

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite family all inclusive resort
Stayed 8 nights in Nov 2024

10/10 Excellent

Oxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly
Stayed 5 nights in Nov 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and worst-- check-in. Very disorganized and took over an hour and we had the Premium Package. People were taken out of order of arriving and no communication amongst staff. Now, the REST of it was glorious! Rooms were wonderful, large, and clean. Staff was very courteous. Food and drinks were excellent, and bountiful with a wide variety. Grounds were very well kept and clean. Beaches were also wonderful. Just have lots of singles, fives, and tens for tips. And they earn them, so we gladly paid. Highly recommend and we will gladly return.
Stayed 5 nights in Dec 2024

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big area to walk, many bufets,very good water to swime and a lot more.
Stayed 8 nights in Dec 2024

8/10 Good

Michael, Oakland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Another excellent stay at Barceló Palace. The only complaint I have is the rock hard beds. Made sleeping difficult, but that may just be a personal preference.
Stayed 9 nights in Dec 2024

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here
Stayed 14 nights in Dec 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, best vacation ever !!
Stayed 7 nights in Nov 2024

8/10 Good

Kenneth Maurice Chadwick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a great resort, however staff is not as friendly as you would hope (and we always tipped), with the exception of the cleaning staff who always had a smile and a friendly greeting in the morning. Probably won’t return next year.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 10 nights in Dec 2024

10/10 Excellent

danila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly, clean
Stayed 8 nights in Dec 2024

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our vacation with our family!
Stayed 7 nights in Nov 2024

10/10 Excellent

Serghei

Traveled with family
Stayed at Palace. It is bimba 😂 Really good resort, will come again
Stayed 9 nights in Dec 2024

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort for a tropical holiday
Stayed 7 nights in Dec 2024

2/10 Terrible

STELLA, UNION CITY

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I had to pay an extra $600 for my daughter, they told me that I did not purchase a package for my daughter. It took them 1 hr and 40 minutes to do the checkin. It was ridiculous. We would've finish sleeping in lobby. How it was possible? I purchased all through Travelocity and somehow my daughter become an infant. It was not my fault the broken system, And then they told me, it is not the first time it happened. So I had to pay for my daughter extra.
Stayed 4 nights in Nov 2024

8/10 Good

Todd L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities. Friendly staff
Stayed 9 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was a blast. The quality of the services and the variety of elements made it nice to relax and soak in the vacation. I especially loved the fitness centers and the folks running the fitness centers.
Stayed 7 nights in Nov 2024

8/10 Good

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were great, beautiful beach and views.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Property conditions & facilities
A great place to stay. Clean and well maintained. Food was good. Something for everyone! Staff are friendly and accommodating. Lots to do on the resort for both adults and kids. Beaches are beautiful. We thoroughly enjoyed our stay and look forward to coming back!
Stayed 11 nights in Nov 2024