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Barceló Maya Palace - All Inclusive

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Private beach, white sand, beach towels, scuba diving
View from room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Room service
  • Breakfast included
  • All inclusive

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Oasis Beach
    ‪1 min walk‬
  • Xpu-ha Beach
    ‪1 min walk‬
  • Cenote Cristalino
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪261 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All inclusive
4.1 out of 5, Very Good, (3893)
The price is $555
per night
$673 total
includes taxes & fees
Feb 5 - Feb 6
Occidental at Xcaret Destination - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1084 out of 1703 reviews" "
Rating 8 - Good. 353 out of 1703 reviews" "
Rating 6 - Okay. 147 out of 1703 reviews" "
Rating 4 - Poor. 71 out of 1703 reviews" "
Rating 2 - Terrible. 48 out of 1703 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Cecilia J

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Checking in we’re waiting three hours and a half. It’s my first time we waiting too long for a check-in. They have only two people in the lobby the people they are really helpful. People work at the bar they’re not nice definitely I’m not coming back to the hotel.
Stayed 7 nights in Oct 2024

8/10 Good

Jovanka

Stayed 6 nights in Oct 2024

6/10 Okay

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Adults Only in the Barcelo Riviera. The only place to get a drink in the hotel was the hotel bar. The bartenders at the pool bar were just ok. They kept telling us we couldn’t get any shots but then they would serve other people shots. This was at both pool bars. It was nice and quiet. Transportation was nice. There were no dehumidifiers. Rooms were musty and humid. I’d probably stay somewhere else next time.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very friendly staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

John m

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade to premium because of Expedia gold
Stayed 7 nights in Oct 2024

4/10 Poor

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just celebrated our daughter’s wedding there Oct 14 2024 . Big mistake ! The hotel its really nice. The wedding planer horrible ,she forgot to schedule the rehearsal diner, forgot to schedule the massage the day after the wedding . She was horrible answering E mails .Wouldn’t recommend this place for a destination wedding. We brought our owned decorations the day of the wedding we had to carry our own stuff and do our own decorations. This was our fourth time going there . Wouldn’t go back !!!!!
Stayed 8 nights in Oct 2024

10/10 Excellent

Logan Antony

Stayed 7 nights in Sep 2024

8/10 Good

Eliseo Betancourth, Frederick

Stayed 5 nights in Sep 2024

8/10 Good

Roque

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful! However our check in experience was horrible! There was a long line when we arrived and not sure what the problem was with everyone’s reservations but it seemed to take forever for each person to check in. We waited for almost two hours until it was our turn. Once we were up, our check in went smoothly. But we wasted a lot of our time the first day there. Was bummed that a la carte restaurants had a pants policy for men. At other resorts we’ve stayed shorts and closed shoes with nice shirts were fine. Thankfully, the buffets had a lot of delicious options. Also was surprised there was no poolside food service. There are drinks but you mostly have to go to the swim up bar to get your drinks as there isn’t enough staff walking around serving drinks around the pool. The beach was beautiful! Our room was clean and comfortable and the buffet staff were phenomenal!
Stayed 5 nights in Oct 2024

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful and kid friendly. Rooms are nice and the greenery was beautiful. Food was only ok. Meat at the restaurants and buffet was extremely over cooked and tough each day, desserts like cake and brownies were dry but the service was excellent.
Stayed 5 nights in Oct 2024

8/10 Good

James jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very enjoyable
Stayed 3 nights in Oct 2024

10/10 Excellent

Ana Bertha Tewsley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bueno para la familia . Nos encanto el trato de todo el personal . A mis niños le encanto y esperamos regresar pronto
Stayed 6 nights in Sep 2024

10/10 Excellent

Roman

Stayed 6 nights in Sep 2024

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful spot, great beaches, staff, food
Stayed 7 nights in Oct 2024

10/10 Excellent

Terrie Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to do and easy to get to the places I wanted to visit.
Stayed 7 nights in Sep 2024

8/10 Good

Natalya

Traveled with family
Liked: Cleanliness, staff & service
I like Barcelo Maya in general- people are friendly, property is nice. I have been there 8 times. Sadly to say, each time I notice something that's getting to the worse. For example this time the sliding door in my room(Palace-Oxaca) didn't slide, it was really hard to open. Same issue with closet door and some drawers. Other than that...I would recommend staying in Barcelo Maya Grand resort The nature takes over. Beach is perfect, sea water is amazing
Stayed 11 nights in Sep 2024

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Will be back
Stayed 7 nights in Sep 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained. Good dining options. Decent food. Great service all around. A lot of things to do. Nice day activities and entertainment programs. Sports, access to a mall.
Stayed 5 nights in Oct 2024

6/10 Okay

Keri

Traveled with family
Liked: Cleanliness, staff & service
The checkin process was very long. There were issues with the reservation as well between the hotel and Expedia, which they said happens often. The room feels Wet, leaving my clothes and worse, the sheets feeling wet. It feels like sleeping in wet clothes all the time. The aircon cannot be adjusted.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants Great staff Great choice of food Lots to do Great pools Beautiful beach
Stayed 7 nights in Oct 2024

10/10 Excellent

Orlando

Traveled with family
Good
Stayed 8 nights in Sep 2024

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first trip to Mexico and I had a fantastic experience at Barcelo Maya Palace. The staff were wonderful, very clean, great food, a lot to do, etc. I would definitely recommend!
Stayed 7 nights in Oct 2024

8/10 Good

Vadim, Granada Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront resort with impressive amenities, including spacious pools, multiple restaurants, and direct access to a stunning beach. Rooms are clean and comfortable, the service is generally friendly, and the dining options are varied, offering a nice mix of cuisines. The resort also caters well to families, with plenty of activities for kids and adults alike. However, some guests may find that the resort attracts a particular demographic. Recently, there seems to be a noticeable presence of Russian speaking tourists, which some visitors may feel affects the atmosphere, depending on their preferences. This doesn’t detract from the quality of the facilities but is something to be aware of when booking. Overall, it’s a solid resort with great offerings, though crowd dynamics might influence the experience.
Stayed 5 nights in Oct 2024

10/10 Excellent

Patrick Joseph Richard

Liked: Cleanliness
Stayed 7 nights in Sep 2024