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Barceló Maya Palace - All Inclusive

4.5 star property

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3 outdoor pools, sun loungers
Private beach, white sand, beach towels, scuba diving
Free daily buffet breakfast
Reception
Gazebo

Reviews

9.0 out of 10
Wonderful

Popular amenities

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Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(207 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1166 out of 1811 reviews
Rating 8 - Good. 379 out of 1811 reviews
Rating 6 - Okay. 148 out of 1811 reviews
Rating 4 - Poor. 65 out of 1811 reviews
Rating 2 - Terrible. 53 out of 1811 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Entire property was extremely well maintained, all staff were nice and helpful. Being able to visit other hotels within the Barcelo family is nice and offered the kids the ability to try different pools. Would highly recommend this property for any families. Only caveat, in the property description they don't mention the water park/surfing area is an extra charge, along with the bowling and some other activies. Also, if you don't get a reservation for dinner at one of the highly in demand A La Carte restaurants, there only is the buffet available.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aljus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People,everyone is just so nice and make you feel like at home,this was our 3rd visit,definitely recommended,thank you for everything.
Stayed 4 nights in Mar 2025

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel. Excellent pool area, great dining options, nice rooms. Something NOT in control for the hotel - majority of beach is rocky and lots of seaweed. Also, our family wishes they would release the captive dolphins from that tiny enclosure. Just painful to see them there.
Stayed 4 nights in Mar 2025

8/10 Good

Craig Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and services.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Christian

Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service
Property was good, staff above average but even with Premium it was difficult getting reservations in the nice restaurants at normal times.
Stayed 7 nights in Mar 2025

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shuttle from building to building
Stayed 5 nights in Mar 2025

8/10 Good

Glorianna

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Amazing vacation

Our vacation at Barcelo Maya Palace was wonderful! Service was great, food was good, and the resort was clean. We will definitely return to this resort again.
Stayed 8 nights in Mar 2025

10/10 Excellent

Vandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how hard the staff worked at keeping the resort and beaches clean. What I didn't like was the shortage of beach chairs.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with plenty of space to roam. The beaches were very nice and the staff did a great job of keeping them cleaned and organized. The rooms were also large and fairly modern. We stayed here during peak spring break so our experience was likely different than other times. There were not nearly enough chairs at the pool or beach for the amount of people that stay at the hotel. The resorts says that you cannot reserve chairs, but EVERY single chair is reserved by 6:00am. We tried reserving chairs early one morning and all of our towels (that you need to return or pay $20/towel) were taken by the staff or stolen. The servers in the restaurant were excellent. The servers that came around pool side were also excellent. The bars and bartenders were unfortunately why I would rate this property a 3 star. Several times the bartenders would roll their eyes if you ordered multiple drinks that were not all the same (even when tipping for every drink). The bartenders were overwhelmed, but that was because they were never adequately staffed. It felt like this was a way for the hotel to not serve as many drinks during this peak season. Another person in our group mentioned that when they have come to this property in other months, the bartenders used actual fruit in their drinks, but during peak season every drink was made with their fountain beverage dispenser.
Stayed 6 nights in Mar 2025

10/10 Excellent

Marina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff is absolutely amazing, nice and helpful! The room was great and the bed was comfy. I really appreciated all the dining options as we could use other buffets and each one of them has a little bit different vibe and food offer. Thank you for making my stay amazing.
Stayed 7 nights in Feb 2025

8/10 Good

Darlene

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the staff were happy and very friendly. Very clean and well maintained property. Didn't like that we could never get a lounge chair by the pool or on the beaches as they were always covered in people's towel and junk even at 7:00 AM
Stayed 7 nights in Mar 2025

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8bday and our experience was great
Stayed 8 nights in Mar 2025

10/10 Excellent

Arni

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barcelo maya was everything we wanted. The beach was absolutely beautiful. But the main reason i chose this resort was for the snorkling right off the beach. It did not dissapoint. It was absolutely beautiful with coral and fish and sea turtles all in their natural environment. My son and i would definitely come here again.
Stayed 7 nights in Feb 2025

8/10 Good

Thi Van Tuong, Surrey

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of things to do at the resort, friendly staff, and especially hard working managers - helping me find my missing valuable items that was in the lost and found. Super emotional and frustrating, took them 6 days to locate my items but just glad I was able to leave with them. A lot of restaurants in the whole Barcelo resort, good eats, great room service and nice beaches all around. Overall, would come back again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Ruben Patino

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay , will stay again in the future
Stayed 5 nights in Mar 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools and beach are clean, well maintained and fantastic. The a la cart restaurants are veru good but not too many options for food selections. A little disappointed on the drink / alcohol selections; only one white wine and red wine to choose from, lower level bottles of alcohol in the all inclusive. The room was beautiful, spacious, huge bed, wonderful shower and water pressure. The staff was friendly and attentive. The spa and amenities like the gym were beautiful. Lacked places for a sit down breakfast or brunch, only option was buffet which was a disappointment.
Stayed 7 nights in Feb 2025

6/10 Okay

Henrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. That said, the morning search for available beach/pool side chairs is a pure nightmare every single day and made they overall experience unpleasant.
Stayed 8 nights in Feb 2025