6/10 Okay
Ismel
Traveled with family
Sep 29, 2025
Liked: Cleanliness
Disliked: Amenities
This is third time I visit this facility, this is what I saw so far this time:
A decrease in facility conveniences: Buffet closing at 6:00 pm. This was a major inconvenience having to go to other restaurants at other hotels by walking or having to take a bus to Dine. The exclusion of food at the specialty restaurants. The variety of food was not good, food did not look fresh at the Buffet (sometimes we will find some food still frozen from previous day)
We went to rent or use aquatic attractions (never had the chance to, the staff was either at lunch, or they say that the weather conditions weren’t great with no wind and no cloud in the sky)
Bartenders hiding premium alcohol behind the bar (very upsetting and did not feel like the money was well spent on premium level)
Lack of personnel at the pool bar (there was always the same bartender the whole day having to attend dozens of customers delaying the service and quality of time.
AC stopped working first day and they have it fixed at 21 C which after a long day under the sun and being in a tropical weather we found it very high, we felt hit at in the room and sweating in the mornings.
Last but not least: Promoting vacations in dictatorship regime countries such as Cuba were people are dying because of the lack of responsibility of the government that lucre with tourist money to oppress their people, and the hotels, conditions, service is BAD
Overall not very happy with the experience, this is last time I visit Barceló
Ismel
Stayed 5 nights in Sep 2025
