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Barceló Maya Riviera - Adults Only - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Riviera - Adults Only - All Inclusive

Beach/ocean view
Junior Suite Ocean Front Premium Level | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries
View from room
4 outdoor pools, sun loungers
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar

Explore the area

Map
Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO
  • Xpu-ha Beach
    1 min walk
  • Agave
    2 min walk
  • ADO Tourist Terminal Playa del Carmen
    24 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive

Room options

View all photos for Junior Suite, Oceanfront

Free minibar, in-room safe, individually furnished, desk

Junior Suite, Oceanfront

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim Up Premium Level)

Junior Suite (Swim Up Premium Level) | Free minibar, in-room safe, individually furnished, desk

Junior Suite (Swim Up Premium Level)

  • 495 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite

Junior Suite | Free minibar, in-room safe, individually furnished, desk

Junior Suite

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean Front Premium Level

Free minibar, in-room safe, individually furnished, desk

Junior Suite Ocean Front Premium Level

  • 495 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Barceló Maya Riviera - Adults Only - All Inclusive

4.5-star Xpu-Ha property steps from Xpu-ha Beach
Catch some rays at the beach or spend the day relaxing at Barceló Maya Riviera - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Barceló Maya Riviera - Adults Only - All Inclusive offers 850 air-conditioned accommodations with rooftop private spa tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 50-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2019.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 26 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Barceló Maya Riviera - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Barceló Maya Riviera - Adults Only - All Inclusive features a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a fitness center. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive property also offers spa services, a terrace, and an arcade/game room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in December 2019.

Barceló Maya Riviera - Adults Only - All Inclusive is a smoke-free property.

Barceló Maya Riviera - Adults Only - All Inclusive has 5 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Mini golf
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Maya Riviera Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort Xpu-Ha
Barcelo Maya Riviera Adults Resort
Barcelo Maya Riviera Adults Xpu-Ha
Barcelo Maya Riviera Adults
Resort Barcelo Maya Riviera - Adults only Xpu-Ha
Xpu-Ha Barcelo Maya Riviera - Adults only Resort
Resort Barcelo Maya Riviera - Adults only
Barcelo Maya Riviera - Adults only Xpu-Ha
Barcelo Maya Riviera Resort
Barcelo Maya Riviera Xpu-Ha
Resort Barcelo Maya Riviera Xpu-Ha
Xpu-Ha Barcelo Maya Riviera Resort
Resort Barcelo Maya Riviera
Barcelo Maya Riviera
Barcelo Maya Riviera Adults
Barcelo Maya Riviera Adults Only All Inclusive
Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha

Barceló Maya Riviera - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 952 out of 1301 reviews" "
Rating 8 - Good. 208 out of 1301 reviews" "
Rating 6 - Okay. 83 out of 1301 reviews" "
Rating 4 - Poor. 37 out of 1301 reviews" "
Rating 2 - Terrible. 21 out of 1301 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hansel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but it need some improvements,like more activities and app where you can find all things that you can do
Stayed 4 nights in Sep 2024

8/10 Good

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and l just came back from a week long trip from the Barceló Riviera all adults The service at this hotel is great, from Jose Hue at the buffet (very friendly and great service) to Fernanda and the entertainment team at the pool and all the team at the specialty restaurants, great job everyone. One thing we noticed was that the people cleaning the rooms were a bit pushy to get in the rooms to start doing the cleaning, they did a great job cleaning but a couple of times we were in the middle of taking a shower and they only knock once and open the door, and that was a little awkward, they have a button on each room to let the housekeeper know that you don’t need service but they still try to get in the room after knocking once, entertainment at the hotel was ok, l noticed some issues with the sound , some of the shows were a bit hard to listen due to a lack of a sound engineer?? We never got any information on the shows from the other hotels until probably the las couple of days when we went and ask the front desk and they provided a list with all the shows , location and times, probably would help if we got this information when we arrived, all the specialties restaurants were good with excellent service, great beach, only downside is they don’t let you take any food to the pools or the beach, still this is a great place to stay and relax, we highly recommended and we would love to come back to visit again!
Stayed 8 nights in Sep 2024

10/10 Excellent

osmany

Stayed 3 nights in Aug 2024

6/10 Okay

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was not as good as it was in the past. Adults only,entertainment scarce, no iron and iron boards in the rooms. Other then that, waiterscand waitresses are awesome!!
Stayed 6 nights in Sep 2024

2/10 Terrible

Mehmet

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Staff is rude and not welcoming. Making you feel like you owe them something. Even when you try to leave the property to go for a car ride they won’t open the gate before answering bunch of questions. I get it if you’re entering the property. Poor quality and service especially at the check in.
Stayed 1 night in Sep 2024

10/10 Excellent

Jasmine Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Magdalena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The beds were comfortable and rooms were clean. There was a lot to do between all the different resorts we have access too however service lacked at the bars and pools. Not enough staff waiting on people for drinks. Restaurants had great food and service but Buffett food was just okay. Beautiful pools and beaches.
Stayed 6 nights in Sep 2024

10/10 Excellent

Amber

Stayed 4 nights in Aug 2024

10/10 Excellent

Nicola

Liked: Cleanliness
Stayed 10 nights in Aug 2024

10/10 Excellent

William John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large rooms and hallways!
Stayed 5 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of the best on-site. Food and buffet is delicious. HSKP does a great job cleaning the rooms, and most staff members are very helpful. The only issues faced are the following. The premium check-in seemed lackluster. Usually they would offer drinks, and would be a little more helpful. When I had a question, they would attempt to have me call/resolve it myself. Instead of providing a solution. The shuttle service was not operational during my stay. On three separate occasions the shuttle arrived, but the driver would refuse anyone onboard, and would leave. the MOD stated they had no idea why this was happening, yet it happened every time. The shuttle service was not provided. The only issue with this, was some restaurants were on different properties, forcing you to walk 30min The SPA was a complete let-down. The hydro-therapy room felt like a YMCA. With people screaming and the overall atmosphere feeling like a kiddy park. They had silence signs posted, but people ignored them. It was not a comfortable spot to wait until your massage. Instead of a relaxing environment, it was more of a loud party scene. Overall, this was one of my favorite trips to Barcelo. Minor inconveniences did not take away from the great service, great atmosphere, and clean areas and rooms. I will return, and I would recommend this property to others. I would NOT recommend the SPA. I would NOT recommend the Hydro-therapy. I would NOT recommend using the shuttle.
Stayed 4 nights in Sep 2024

2/10 Terrible

Alex

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went as a family to this resort to celebrate my dad’s 50th bday. It was almost impossible for the restaurants to sit us all 12 people together, so sadly we sat in separate tables. They were very strict with making reservations every day for lunch or dinner even if you saw a lot of empty tables. The hosts did not want to be helpful at all. They also don’t allow male guests to come inside the restaurants without long pants. Room service is not included. If you want to order food after 10 pm you have to pay the fees for every item even though it says it’s an all inclusive resort. The resort works with certain taxi companies so be prepared to spend extra money to get dropped off at the airport. Overall, not the best place we’ve stayed at. I would not recommend it to anyone.
Stayed 3 nights in Sep 2024

8/10 Good

Donita

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Steve

Stayed 5 nights in Aug 2024

8/10 Good

Juan Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
What I dislike was No drink service at the swim out pool unlike other resorts we’ve stayed at
Stayed 5 nights in Aug 2024

10/10 Excellent

Karla Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern property, kind staff, good service and tasty food.
Stayed 7 nights in Aug 2024

6/10 Okay

Nicholas J

Traveled with family
Liked: Cleanliness, staff & service
Not exactly what I would consider a 5 star hotel, but not a bad place by any means.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rogelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with my family, I highly recommend it. Everything was amazing , the service, the rooms, etc. If you choose this place, Don’t forget to tip the staff. We are definitely going back.
Stayed 5 nights in Aug 2024

8/10 Good

Wggdin MIguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my family last week an we have a good time only downside was that main elevator was broken an end up in the 4th floor an my wife have a bad knee. Food court is ok but the restaurant selection was outstanding a the location is just beautiful an very clean. Overall we have a good time.
Stayed 3 nights in Aug 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort! Would highly recommend and come again!
Stayed 5 nights in Aug 2024

8/10 Good

brandon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Barcelo for a week and it was a overall good experience. The resort is very clean and at any time you can see someone cleaning or someone doing maintenence which was impressive. The cleaning and maintenance staff there work very hard. I only have very few complaints about this place. For 1 the front desk staff I feel as though need a little better training. I was trying to extend my stay for an extra day and had to call a call center number who kept putting me on hold for literal hours. The front desk said that they could not extend my stay and the only way was through calling that number. It took half a day to extend my stay at the end of it all. Another issue I had was the fact that the buffet closes at 6pm and your only options for getting food was either going to the other resort via bus or ordering room service which you had to pay for. Other than these 2 things this resort was amazing. There are 4 restaurants and 3 of them in my opinion were amazing! The French, Japanese and Italian restaurants all had amazing food and amazing service. The Mexican restaurant on the other hand surpringly had poor service and the food was not that good. Overall I would definitely stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff is friendly and everything is well maintained
Stayed 3 nights in Aug 2024

10/10 Excellent

Luciano

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Nice place to stay
Stayed 6 nights in Jul 2024

10/10 Excellent

Sheylan

Liked: Cleanliness, staff & service, property conditions & facilities
Estuve alojada en este hotel 5 días con mi familia El personal muy agradable, atento y con muy buenos servicios El hotel esta maravilloso me encantó tiene un restaurante buffet y 4 restaurantes especializados Aparte por estar alojada en ese hotel podía ir a los 6 hoteles de esa misma cadena Barceló y consumir libremente todo lo que quiera íbamos a sus restaurantes buffet y a las barras sin ningún costó adicional. Los 6 hoteles están muy cerca uno de los otros y también pasa un bus cada 10 minutos que te lleva a cualquiera de los hoteles sin ningún costó Mi familia y yo pasamos una vacaciones fantásticas..
Stayed 4 nights in Aug 2024