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Barceló Maya Tropical - All Inclusive

4.0 star property

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2 outdoor pools, open 9:00 AM to 7:00 PM, sun loungers
On the beach, white sand, sun loungers, beach towels
Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, iron/ironing board
On the beach, white sand, sun loungers, beach towels
Free minibar, in-room safe, desk, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Gym
  • Breakfast included
  • Spa

Explore the area

Map
Carretera Chetumal - Puerto Juarez, Km 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪9 min walk‬
  • Puerto Aventuras Golf Club
    ‪3 min drive‬
  • Puerto Aventuras Marina
    ‪4 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪259 min drive‬

Room options

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, desk, iron/ironing board

Superior Room

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Free minibar, in-room safe, desk, iron/ironing board

Junior Suite, Oceanfront (Premium Level)

  • 570 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

3 outdoor pools, sun loungers

Barceló Maya Palace - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.4 out of 5, Excellent, (1722)
The price is $666
per night
$807 total
includes taxes & fees
May 1 - May 2
Barceló Maya Palace - All Inclusive

About this property

Barceló Maya Tropical - All Inclusive

4-star Xpu-Ha property steps from Xpu-ha Beach
Catch some rays at the beach or spend the day relaxing at Barceló Maya Tropical - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Barceló Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Barceló Maya Tropical - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Barceló Maya Tropical - All Inclusive features a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include conference space. This all-inclusive property also offers a children's pool, a health club, and a nightclub. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking is available on site.

Barceló Maya Tropical - All Inclusive has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
Barceló Maya Tropical - All Inclusive has 4 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Piano
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.59 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Barceló Maya Tropical All Inclusive All-inclusive property
Barceló Maya Tropical All Inclusive
Barcelo Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical Xpu-Ha
Barcelo Tropical
Barcelo Tropical Maya
Maya Tropical
Maya Tropical Barcelo
Tropical Barcelo
Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
Barcelo Maya Tropical All Inclusive Hotel
Barceló Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical All Inclusive
Barceló Maya Tropical Xpu-Ha
Barceló Maya Tropical Inclusi
Barceló Maya Tropical - All Inclusive Xpu-Ha
Barceló Maya Tropical - All Inclusive All-inclusive property

Barceló Maya Tropical - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1002 reviews
Rating 8 - Good. 240 out of 1002 reviews
Rating 6 - Okay. 103 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Filonas

Stayed 9 nights in Dec 2024

10/10 Excellent

Agnieszka

Stayed 5 nights in Jan 2025

6/10 Okay

Katherine, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Adam John

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prepare to walk. Resort is HUGE. Food is OK everything else is Perfect. Tip good the bartenders and they will get you drunk HAHA Amazing time all in all 9/10
Stayed 6 nights in Jan 2025

8/10 Good

BOGDAN F

Stayed 5 nights in Jan 2025

2/10 Terrible

Melissa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible Horrible Horrible staff. Only 3 out of everyone there was nice. The rest, horrible service, couldnt say hi. If you asked a question, they would give you a dirty look and be bother about it. From the buffet staff, bartenders, lifesavers...like i said only 3 stuff members were nice. Horrible food at the buffets. To make reservations....everything was booked. Cleaning ladies were nice. Will never stay at a Barcelo again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me encanto de este hotel.
Stayed 5 nights in Dec 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Revonna

Traveled with family
This is the 5th resort in Mexico we’ve stayed at and our least favorite. From fighting for beach chairs, no available dinner reservations, mediocre buffet, no free room service, limited bars, no breakfast or lunch a la carte restaurants, embarrassing NYE celebration and staff that are seemingly there to ensure you do what the hotel wants- this is just not a place we would go again.
Stayed 5 nights in Dec 2024

4/10 Poor

veronica

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
No dinner reservations available all week; staff rude and unattentive and guest services was no help. No one seemed to care about guests, wait times or even where to get a meal. Oh, and if you have more than 4 people in your party you will never be able to sit together. Restaurants only had - few tables for 6 and refused to push any together to accommodate. Horrible experience all around.
Stayed 6 nights in Dec 2024

10/10 Excellent

Shani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Would have liked the staff to be more informative about the activities the hotel offers, restaurants options etc.
Stayed 5 nights in Dec 2024

8/10 Good

Destiny Rae, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been here plenty of times and enjoy our stay. The size of the property is very large which works well for our family. I’m sure that we will be back.
Stayed 7 nights in Dec 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We love our time at Barceló! It’s why we have come back 11 times!
Stayed 7 nights in Dec 2024

8/10 Good

Katharina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Barcelo Maya is a massive hotel on a stunning beach with great snorkeling and water sports, various water slides and swim up bars, huge pool areas and six hotels. We stayed at the Colonial although we booked at the Tropical and nobody explained that to us, a bit confusing. First off, although it’s an all inclusive, there are many things you have to pay for. Minigolf, bowling, go carts, waterpark etc are all not included but pretty expensive. A bit disappointing. Second, it was impossible to get a booking in any of the specialty restaurants so we are at the buffet every dinner which was a bit repetitive and mediocre. Drinks were weak and watered down. Third, although there are a lot of water sport options, they require to stand in line for an hour or more to sign up in the morning and then sometimes the conditions are not suitable when the time comes. We still had a wonderful time because we brought our own snorkel gear which we used daily for snorkeling around the beach area. We also walked over to the Cenote Azul which was magical. The staff were civil at best but not very friendly. A notable exception was Darinel our bar tender in the show bar who was very friendly and amazing. He made up for the unhelpful reception staff who didn’t explain anything to us upon check in and gave us a QR code which only showed a property map. Overall, the stay was fine but not as excellent as we had expected.
Stayed 4 nights in Dec 2024

8/10 Good

Emad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotels are overcrowded. No beach service. Dining reservations very limited. Staff communication issues. Buffets are far from beach area with long walking distance.
Stayed 5 nights in Dec 2024

10/10 Excellent

delton lee, Wheaton

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Olga, Spokane

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
There is no ventilation on rooms, all clothes were wet and not getting dry enough. Not enough beach chairs, we came at 8 am and every spot was already taken, it was continuing through all stay.
Stayed 8 nights in Dec 2024

10/10 Excellent

Sona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
premium level- transport- happy shuttle- since the hotels has to be booked at least 48 hrs prior and is also more expensive. -concierge pre-reserved the special restaurants steakhouse, Italian and Japanese. There is also seafood restaurant. Change the reservations if u want to. The Japanese restaurant is an experience. The food in the Italian exceeded expectations. - room has sliding bathroom doors which cant be locked. - book is in the room with all activities listed. We were also given a small list at check-in. All shows were good but The “Mexican fiesta” - excellent! - dolphinaris- The interaction with the dolphins was wonderful but the customer exp left a sour taste. The price is listed only in usd. If you are paying in another currency, they convert first to pesos and then to the relevant currency. We paid in cad. So the conversions gave a loss of 40 cad compared to converting directly from usd to cad. 1pic is 49usd digital OR printed. Insane! - Jet ski- absolutely great and a good experience overall. Photos turned out grt. -Zumba class, water aerobics- held by the pool bar. look at information /schedule by the pools. -The place and pools wer so well maintained they need special mention. rained th 1st night but by 9am the pools were clean.The grass is regularly trimmed, the trees maintained, the decks hosed down every evening and the cups left behind picked up. The place is extremely maintained considering the num of people. Tipping is appreciated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all had a wonderful time. This was our 12th time at this resort. We love it and can’t wait for our next trip back!
Stayed 4 nights in Dec 2024

6/10 Okay

Behtash

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Barcelo Tropical for 6 days, from Dec 14-20, . The area around the hotel, specially Caribe are very nice and accessible. At check in they insisted that they have no spots available for our group. They were not willing to upgrade us and only option was a downgrade for the same price. After insisting from us they magically found three rooms for our group. The hotel is dated and rooms are more like motel rooms. Staff are not friendly. Food options in the hotel are limited. Restaurants are so bad that after two restaurants we preferred to eat at the buffet. If you stay there avoid the restaurants and go to Caribe buffet which is much better quality.
Stayed 6 nights in Dec 2024

6/10 Okay

Anzhelika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

adam

Stayed 7 nights in Nov 2024

4/10 Poor

Michael

Stayed 6 nights in Dec 2024

4/10 Poor

Jose Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is great but they are no longer partnering with Expedia for the extra perks. When I booked we were to receive extras due to platinum status which we have many times in the past to arrive and be told Barcelo is no longer participating and the Expedia rep is no longer their either onsite.
Stayed 7 nights in Dec 2024

8/10 Good

Berk

Stayed 6 nights in Nov 2024