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Barceló Maya Tropical - All Inclusive

4.0 star property

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Photo gallery for Barceló Maya Tropical - All Inclusive

2 outdoor pools, open 9:00 AM to 7:00 PM, sun loungers
Property amenity
Junior Suite, Oceanfront (Premium Level) | 1 bedroom, free minibar, in-room safe, desk
1 bedroom, free minibar, in-room safe, desk
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
$287
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
Carretera Chetumal - Puerto Juarez, Km 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪10 min walk‬
  • Place, Puerto Aventuras Golf Club
    ‪3 min drive‬
  • Place, Puerto Aventuras Marina
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite, Oceanfront (Premium Level)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Oceanfront (Premium Level)

8.0 out of 10
Very good
(16 reviews)
  • 570 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room | 1 bedroom, free minibar, in-room safe, desk

Superior Room

8.0 out of 10
Very good
(183 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Aerial view
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  • Breakfast included
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About this property

Barceló Maya Tropical - All Inclusive

4-star Xpu-Ha property steps from Xpu-ha Beach
Catch some rays at the beach or spend the day relaxing at Barceló Maya Tropical - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Barceló Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Barceló Maya Tropical - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Barceló Maya Tropical - All Inclusive features a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include conference space. This all-inclusive property also offers a children's pool, a health club, and a nightclub. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking is available on site.

Barceló Maya Tropical - All Inclusive has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
Barceló Maya Tropical - All Inclusive has 4 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Piano
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code for the Speciality Restaurants. For men, long pants, closed shoes are required and tank tops are not allowed. For women, swimsuits, pool sandals or transparent clothing are not allowed

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Barceló Maya Tropical All Inclusive All-inclusive property
Barceló Maya Tropical All Inclusive
Barcelo Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical Xpu-Ha
Barcelo Tropical
Barcelo Tropical Maya
Maya Tropical
Maya Tropical Barcelo
Tropical Barcelo
Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha
Barcelo Maya Tropical All Inclusive Hotel
Barceló Maya Tropical All Inclusive Xpu-Ha
Barcelo Maya Tropical All Inclusive
Barceló Maya Tropical Xpu-Ha
Barceló Maya Tropical Inclusi
Barceló Maya Tropical - All Inclusive Xpu-Ha
Barceló Maya Tropical - All Inclusive All-inclusive property

Reviews

Barceló Maya Tropical - All Inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 551 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

Reviews

8/10 Good

maykel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito
Stayed 5 nights in Aug 2025

10/10 Excellent

ERIKA MAGALY, TULSA

Liked: Cleanliness, staff & service, property conditions & facilities
loved the place, everything was kept clean, even around the beach, our room was very spacious several options to dine, overall amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sonia Jimena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with a group of 10. We emailed and called ahead of time and were able to get all our rooms close to eachother and 2 joining rooms. The resort is beautiful. The staff work hard to meet all your needs. There are plenty of options food wise. The steak restaurant was amazing. We used Mexican Travel Solutions with no issues. We confirmed our transportation plans before our drop off/pick up dates and there is a rep on site (Colonial). Our trip was amazing-it is what you make it-we always have a great time!
Stayed 7 nights in Jul 2025

8/10 Good

Fabio

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
my room had mold
Stayed 7 nights in Jul 2025

8/10 Good

Tony Lam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Barcelo Maya resort has 6 lobbies/properties. When checked in upon arrival at theTropical, they could not find our name and said they reserved the rights to switch us to another property, which was Caribe. We were told everything should be the same. Based on our experience, Caribe was a bit older than Tropical. There are multiple drop in buffets and snack bars, including 5 formal restaurants. You can only book 4 maximum per stay and before 3pm. Overall quality and services were great. It takes a few days to get comfortable with the navigation around the resort. There’s bus services onsite to go from one property to another. However, the biggest feedback for the resort is to have more signages to guide guests and direction destination on the bus. One time it took us 30 minutes to travel by bus just from Caribe to Tropical, when walking would've only take less than 10 minutes. This is because the buses have no direction indicator to tell you which direction they are traveling, and they could take you for a loop before going to the destination of choice. Staff are friendly and most can speak basic English. Internet WiFi is good throughout the resort, even at the pool and beach areas. Excursions can be booked on-site and the staff was helpful. Free water activities must be booked on the same day where lineup starts at 8:30am.
Swim up bar and pool
Beach view.
Stayed 7 nights in Jul 2025

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed - cleaning excellent Internet - good Transportation excellent Environment very good *Food- not good need to be improved
Stayed 6 nights in Jul 2025

6/10 Okay

Eloisa Averion

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is huge and clean. Swimming pool was not overcrowded even though there were alot of people around. We stayed at Barcelo Maya Tropical. Check in process was quick and easy but were not offered a room upgrade or any kind of accommodation for a special celebration. Our room was outdated. Shower tub was not draining well and water pressure was so low. Pool service was poor and understaffed. They have a big bar but only 2 bar tenders sometimes 1. Its location was far and inconvenient. The drinks were too sweet and watered down alcohol. It feels like your drinking juice rather than margarita. Food is the same everyday and no other variety of cuisine. The worst part is ala cart dinner reservations were limited. You were only allowed 2 reservations on a 4 night stay. Which unfortunately was not available until our last 2 nights. They didn’t even try to accommodate our request on a 3rd night for a birthday celebration. Overall, it was an ok experience. Nothing so special about the service other than a great view, great entertainment at the theater and cheaper activities than any other places.
Stayed 4 nights in Jul 2025

10/10 Excellent

Wendy

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place! The food could use some improvement but besides that it’s fantastic!
Stayed 6 nights in Jul 2025

10/10 Excellent

Nicholas Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was top notch. The attention to detail in every aspect was amazing, from the dining options, pools, water parks, activities, etc.
Stayed 7 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. You can walk about the property with many things to do. Having a slightly bigger fridge in the room to hold water would be appreciated.
Stayed 7 nights in Jul 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and has something for everyone.
Stayed 11 nights in Jul 2025

6/10 Okay

Carla Marlene, Riverside

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the all included meals & beverages. It was our first time in this hotel & we liked the connecting walks to the other hotel nearby. The hotel was very beautiful with views from the ocean to the swimming area. Very clean, Very kind & friendly people. We loved the shows. We did not like that we were unable to take food to our hotel room or to the pool area especially on the late nights after touring the city.. Not enough options for room service.. Also, had a very scary moment a few days ago. While we were at lunch at Barcelo Tropical, Mariachi grill. another The people sitting next to the table we were sent too took my personal bag while I left it behind to go get food from the buffet. My room keys, phone, glasses & personal items were in that bag! Those people clearly saw me from the moment we arrived & took advantage to take my belongings. Thankfully my 11 year old daughter spotted my bag & I took it away asap!! The tourist people were not trustworthy & they left the minute I got my bag. I failed to report the problem to the hotel because I did not know. I hope there are cameras all over for the safety of other tourist especially in the swimming areas.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zoya

Stayed 11 nights in Oct 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and we loved the activities during the day and loved the shows every night.
Stayed 5 nights in Jul 2025

10/10 Excellent

Brandi Marie Boni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved the resort. There was so much to do and the staff was so nice and accommodating. We stayed for six nights and could only eat at 3 of the restaurants. We would like to have been able to book more restaurants instead of the buffet. I would definitely recommend this resort.
Stayed 6 nights in Jul 2025

10/10 Excellent

Edwin Aurelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like led better communication on where stuff was and how to get to place like the mall. Didn’t know there was drink menu until my last day. Didn’t know there was a bus that took you around the resort to the mall. And I think the food could have been better but overall would definitely come back to the resort.
Banana Tree
Stayed 4 nights in Jul 2025

10/10 Excellent

Araceli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my husband and my son! The property exceeded my expectations! The property was big and well taken care of! lots of activities to do with the family within the property! We loved it and plan to return back next year!
Stayed 4 nights in Jul 2025

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Jul 2025

10/10 Excellent

Norma, Port Coquitlam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at several of the hotels here including the palace for a total of 7 times in the past 14 years. Beach is beautiful, facilities are well maintained and the food has been improving over the years. Staff is helpful but they need to smile more!
Stayed 10 nights in Jul 2025

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We stayed for a full week m, our was not ready, they were very rude at the front, I would never come back to that place
Stayed 6 nights in Jun 2025

10/10 Excellent

Lori Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Staff was excellent. Food was great and just an overall perfect stay.
Stayed 6 nights in Jul 2025

6/10 Okay

Sascha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were as expected. clean , 2 beds nothing out of the ordinary. The bathroom however was gross . The shower head barely worked. it was covered in calcium deposits. The button to flush did not work properly it seemed to be broken partially. Also the AC left an unpleasant odor in the room . The buffet dinning was good overall , plenty of options. However trying to get a reservation in both of their restaurants was impossible even close to one week out .I believe it was due to the amount of people staying at the resort and the capacity the restaurant could offer on a daily basis. The pool was ordinary , 4 ft depth and the pool bar had also the standard drinks. I stayed at the beach most of the time which was great , it is a mix of rocks and sand so i recommend rock shoes.
Stayed 7 nights in Jul 2025

10/10 Excellent

Sheila Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was large which is really nice. Did not feel closed in like other resorts. Shopping area was really nice. Gym is great!
Stayed 6 nights in Jul 2025