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Xpu-Ha Vacation Packages

No geral, foi uma estadia confortável, com funcionários muito simpáticos e educados. No entanto, tivemos alguns problemas com o chuveiro e o ar-condicionado. A propriedade também precisa de manutenção, pois as paredes pareciam velhas e malcuidadas. Ótimo atendimento, mas as instalações definitivamente precisam de uma atualização.

The reception desk closed at 5 pm which is so early on and since there isn’t any transportation it was tough to coordinate anything because other than the receptionist nobody spoke English and she left after 5. Maybe it was off season but the whole place was uncharacteristically empty.

Room was very dirty with bedsheets, towels and shower curtains with brown and red stains. Also hairs on the bed from previous guests. When mentioned the staff changed this which was good. But the next night the ‘fresh sheets’ this time had yellow stains all over them, but we were too tired to complain and just went to sleep. floor and room in general felt unclean so we couldn’t relax, not what we expected from a 5 star hotel. Staff however spoke English well and were friendly. Suggested improvement would be to offer laundry services, also to replace the two champagne glasses in each room with real glass items (plastic glasses looked old and dirty). I’d also suggest deep cleaning the floors as they were full of stains and gum marks

We spent 3 nights there. Staff are extremely helpful and nice. Hotel atmosphere is amazing. Rooms are very stunning! Location is good and in the main hotels road. It is 15 min drive to Tulum city centre. Is good for chill-time and not especial activity like party.