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Zao Onsen Zao Shiki No Hotel

3.0 star property

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Photo gallery for Zao Onsen Zao Shiki No Hotel

Japanese Style Deluxe Twin Room Non smoking | Free WiFi
Lobby
Public bath
Exterior
Junior Suite, Non Smoking | Free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
1272, Zao-Onsen, Yamagata, Yamagata, 990-2301
  • Zao Sanroku Ropeway
    ‪3 min walk‬
  • Zao Hot Springs Ski Resort
    ‪6 min walk‬
  • Zao Chuo Ropeway
    ‪6 min walk‬
  • Yamagata (GAJ)
    ‪35 min drive‬

Room options

View all photos for Japanese Modern Deluxe Twin Room, Non Smoking

Japanese Modern Deluxe Twin Room, Non Smoking | Free WiFi

Japanese Modern Deluxe Twin Room, Non Smoking

  • Mountain view
  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Deluxe Twin Room Non smoking

Japanese Style Deluxe Twin Room Non smoking | Free WiFi

Japanese Style Deluxe Twin Room Non smoking

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Futon and 1 Twin Sofa Bed

View all photos for Japanese Twin Room Non smoking

Free WiFi

Japanese Twin Room Non smoking

  • 355 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Room Selected at Check-In Non smoking

Room Selected at Check-In Non smoking | Free WiFi

Room Selected at Check-In Non smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | Free WiFi

Junior Suite, Non Smoking

  • 678 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Zao Onsen Zao Shiki No Hotel

3-star ryokan in Zaoonsen
Along with a full-service spa, this smoke-free ryokan has a restaurant and a meeting room. Free WiFi in public areas and free self parking are also provided.
Zao Onsen Zao Shiki No Hotel offers 41 air-conditioned accommodations with slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations with deep soaking bathtubs and toilets with an electronic bidet. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.
The ryokan offers a restaurant. Wireless Internet access is complimentary. Zao Onsen Zao Shiki No Hotel features a full-service spa. Complimentary self parking is available on site.

Zao Onsen Zao Shiki No Hotel is a smoke-free property.

Zao Onsen Zao Shiki No Hotel has a restaurant on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Full-service spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
This property's outdoor public bath is closed seasonally from late December to February 28.
Guests with dietary restrictions or food allergies should contact this property at least 2 days in advance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 6 and younger are not allowed at this property; All guests older than 6 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 6 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Zao Onsen Zao Shiki No Hotel Yamagata
Zao Onsen Zao Shiki No Yamagata
Zao Onsen Zao Shiki No
Zao Onsen Zao Shiki No Ryokan
Zao Onsen Zao Shiki No Hotel Ryokan
Zao Onsen Zao Shiki No Hotel Yamagata
Zao Onsen Zao Shiki No Hotel Ryokan Yamagata

Zao Onsen Zao Shiki No Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 142 reviews
Rating 8 - Good. 34 out of 142 reviews
Rating 6 - Okay. 4 out of 142 reviews
Rating 4 - Poor. 2 out of 142 reviews
Rating 2 - Terrible. 2 out of 142 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kai Xuan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I truly enjoy our 3-days-2-nights stay at Zao Shiki No Hotel. This is our every first time visiting Zao, in Yamagata Prefecture. Free shuttle services are included to-and-fro between Yamagata Station and the hotel (with prior booking of the service) This is wonderful, and absolutely convenient. Check-in process is quick and smooth and the front-desk staff is able to communicate with us in English. The room assigned to us is on the 6 floor. It is so clean and spacious. We love the room! Breakfasts and dinners are included in our hotel booking. They are great! We enjoy our meals during our stay in the hotel. The staff in the restaurant are friendly and provide good services. Thank you for storing a bottle of Sake which I have ordered it during my dinner on the 1st night. Haha. I couldn't finish drinking the entire 300ml bottle of Sake by myself alone as my wife is not drinking it. The staff is willing to store and keep the bottle of my Sake so that I can enjoy it for my dinner on the 2nd day. Thank you team! We enjoy our stay! We will return some day in the future !
Stayed 2 nights in Feb 2025

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that is right next to the best base area at zao onsen resort! The junior suite was incredible, I really liked the Japanese styling with full western amenities. It was extremely spacious and having two in room ac units for the living room and bedroom was great. We never ate dinner at the hotel but my sister and I both really enjoyed the breakfast buffet both days we had it. Additionally despite a language barrier I found the service to be excellent. Hotel staff came out of the hotel to carry our bags in, and they were very helpful getting us shuttled to the bus station when we left. My only complaints are price and the indoor onsens. It was very expensive in early February, as nice as the room was, the rest of the facility didn’t quite match the price tag. Additionally the indoor onsen water smelled slightly of chlorine and doesn’t feel like it is sourced from the local sulfur springs. Personally I’d recommend skipping them and just going into town for the public baths unless it’s really late
Stayed 2 nights in Feb 2025

10/10 Excellent

Paras

Stayed 3 nights in Jan 2025

10/10 Excellent

Ruth, Ottawa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this place was absolutely wonderful. The location was right beside the ski hill. The dinners and breakfast were incredible. The staff was very kind, the rooms were immaculate, and the choice of two Onsens - one outside and one inside was wonderful. Very quiet town - wonderfully relaxing vibe. Thank you so much!
Stayed 2 nights in Jan 2025

10/10 Excellent

Wai Wa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Kant, Bangkok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience!
Stayed 1 night in Oct 2024

10/10 Excellent

HSIN HUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay.

10/10 Excellent

Claudio

Stayed 3 nights in Feb 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great staff. Close to the ski lifts. Very enjoyable. Recommend ordering the hotel dinners ahead of time unless you plan on dining in Yamagata (30 min drive).
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Delicious food. Shuttle schedule does not coordinate with train schedule. Even the public bus schedule. We came in from Sendai and just missed public bus. Had to wait an hour. For the shuttle bus it was almost a 2 hour wait.
Stayed 2 nights in Jan 2020

10/10 Excellent

Sophana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful onsen hotel.

We have great time at the hotel. Dinner is perfect. Very delicious and full course. Everything is OK. Just quite far from the bus station.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
There were 2 onsens on service which were great. But I was not told by the check in staff that I could also enjoy other nearby onsens :(
Stayed 1 night in Nov 2019

10/10 Excellent

YUN SUM

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new room, shuttle bus is good. I will come back again!
Stayed 1 night in Mar 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Service was very good. We were picked up at bus station very soon after we informed the hotel of our arrival. Room was clean and spacious. Futon was nice to sleep on. Onsen was good. Meals were delicious, especially the grilled beef.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The onsen in the hotel was closed and need to walk about 70m to the onsen outside the hotel. You get wet when it rains.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Will stay at this hotel again

10/10 Excellent

Claas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hot Spring Baths and Wonderful Service

Very clean and well-kept hotel in Zao, with generous rooms. Perfect for ski-trips or just for a relaxing weekend. Zao is not a big town, so the location is perfect if you want a bit more quiet place in walking distance of the ropeway. Free shuttle to and from the bus terminal goes frequently, available on request. Service was very friendly and accommodating. Despite the fact that we already had checked out in the morning, we could still use the hot spring bath when we came to the hotel to pick up our luggage in the afternoon, after a day of hiking.

10/10 Excellent

Suet Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

kwan yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店保養好好，一泊兩食非常好食，早餐buffet選擇多。另外，百步之湯溫泉超級正。略嫌接駁車太少，每天只有來回兩班。但酒店距離巴士站約15分鐘，距離纜車站很近，整體推介這間酒店。
Stayed 2 nights in Feb 2025

6/10 Okay

Pik YIng Catherine

Liked: Cleanliness, room comfort
“The overall experience at the hotel was decent, but the front desk staff had a cold attitude. Every time I needed assistance, they were perfunctory, just trying to send me away without really helping. They didn’t provide detailed explanations. For example, when I rented ski equipment, they didn’t measure my height and just randomly picked skis for me. They also didn’t explain how to handle or return the equipment afterwards. The hotel also sells sightseeing tickets with discounts, but the front desk staff didn’t mention that, so I ended up paying more money. There were further problems with other requests as well. As a major brand hotel, their service quality is definitely below standard. The room rates are not cheap either."
Stayed 6 nights in Feb 2025

10/10 Excellent

daiki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
２泊でシーツ交換無しプランを選択すると500円お買い物券をくれるのですが、最終日にくれたのでチェックアウトの時間には売店が閉まってた。フロントに言って開けて貰えたが、ゆっくり見れなかった。初日にチケットをもらいたかった。
Stayed 2 nights in Feb 2025

10/10 Excellent

Chung Ming

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 1 night, after exhausting snowboard activities. Parking friendly. Clean and decent hotel and room environment Excellent and helpful staff. Great Japanese dinner (added on booking). 5-star hotel experience. Would come back next time revisiting Zao
Stayed 1 night in Feb 2025

10/10 Excellent

CHIEN NAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店地點其實很方便，只是今年降雪量真的太驚人，從車站出發這短短幾百公尺，還是走得有點辛苦，建議跟飯店聯絡好接駁。這次是一泊二食，餐點真的豐盛又好吃，早餐是自助式，晚餐前做個運動再來吃，可能比較能完食！泡湯可以選擇戶外的半公共池，或者飯店內的大眾池，小可惜是沒有大景。除了價格高了點，一切都很完美！！
Stayed 1 night in Feb 2025