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The staff was absolutely amazing ! Valentina was my favourite ! She made an extra effort to make my stay much more pleasant!

Me encanto el lugar, suer lindo y la hubicacion increible, los guardias fue amables al igual que las personas de limpieza, nuestra estancia fue increible y esperamos pronto poder regresar a Medellín y poder hospedarnos de nuevo con ustedes, gracias por todo y un saludo desde México 🇲🇽👍🇨🇴

Felt like at home, rooms are ver clean , staff is very helpful, and the top floor is very nice.

great hotel,excellent location,room very clean

Property is in a great location but it definitely needs some repairs. Bathrooms were constantly breaking, some lights did not work and there were a number of broken drawers and cabinets.

Overall I’d say 8/10. The staff were all very kind and professional. From the maintenance man to the front desk. It is a little outdated but it’s clean and comfortable. Housekeeping truly changes your linens every day if you’d like. My only safety concern was that the doors don’t have a padlock or anything else from the inside. Big party area, so can hear music even during the weekdays until 3-4AM, but we were fine and my 2 year old slept through it. The lot across from the hotel is abandoned or under construction, not a good look for the area but always felt safe. Breakfast was good, lots of fruit variety and egg/omelette station. Had dinner once and it took 30 min to get our food, we were the only guests eating, but it was tasty.

The only thing I want to say about this stay is that one of the main reasons I decided to book it was because of the rooms and the pool. There was a yakuze that didn’t work which was fine but the pool was so freezing cold we could only enjoy it once on the first day only for a few minutes. When I brought up the complaint they would tell us that they were going to send someone to fix the heater but it was all a lie. They are very communicative until you have an issue then they will ghost you. Overall, the spot was nice and the host “Wilson” was extremely nice and attentive which made the stay a lot better. However, for the price paid, months of planning to finally travel and arrive in Colombia for the pool to not be working properly made me want to give this a 2 star. The fact that I brought the issue up multiple times and they decided to just ignore me felt like I got robbed for my money. If you’re looking to stay without caring about the pool I will absolutely recommend!