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Elmbank York, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Elmbank York, Tapestry Collection by Hilton

Lobby
Reception
Junior Suite, 1 King Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace
Terrace/patio
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
The Mount, York, England, YO24 1GE
  • York Racecourse
    ‪12 min walk‬
  • York Minster
    ‪3 min drive‬
  • Shambles
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪59 min drive‬

Room options

View all photos for Family Room

Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • 151 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room (Cy)

Comfort Room (Cy) | Premium bedding, in-room safe, desk, laptop workspace

Comfort Room (Cy)

  • 195 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Lodge)

Junior Suite, 1 King Bed (Lodge) | View from room

Junior Suite, 1 King Bed (Lodge)

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (George Walton)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed (George Walton)

  • 140 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (George Walton)

Junior Suite, 1 King Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed (George Walton)

  • 231 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (George Walton)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (George Walton)

  • 149 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (Lodge)

Classic Room, 1 Queen Bed (Lodge) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Queen Bed (Lodge)

  • 116 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Courtyard)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Courtyard)

  • 159 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (George Walton)

Classic Room, 1 Queen Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Queen Bed (George Walton)

  • 116 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed (George Walton)

Classic Room, 1 Double Bed (George Walton) | Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed (George Walton)

  • 116 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds (Knavesmire Attic)

Family Suite, Multiple Beds (Knavesmire Attic) | Premium bedding, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds (Knavesmire Attic)

  • City view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Elmbank York, Tapestry Collection by Hilton

4-star hotel in South Bank
This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning, and a 24-hour front desk. Change of towels is available on request.
Elmbank York, Tapestry Collection by Hilton offers 62 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Art Deco hotel also offers a terrace, a garden, and coffee/tea in a common area. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. Guests can use the indoor pool at a partner property. A total renovation of this property was completed in May 2024.

Elmbank York, Tapestry Collection by Hilton is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Leetham's Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Peacock Bar - Onsite cocktail bar. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (GBP 18 per day)
  • Uncovered self parking on site (GBP 14 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Leetham's Restaurant
  • Peacock Bar

Things to do

  • Books
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 1862
  • Communal living room
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Renovated entire property - May 2024
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.50 per person
  • Uncovered self parking fee: GBP 14 per day
  • Nearby parking fee: GBP 18 per day (328 ft away)
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Elmbank
Elmbank Hotel
Elmbank Hotel York
Elmbank York
Elmbank Hotel Lodge
Elmbank York, Tapestry Collection by Hilton York
Elmbank York, Tapestry Collection by Hilton Hotel
Elmbank Hotel Lodge – part of The Cairn Collection
Elmbank York, Tapestry Collection by Hilton Hotel York

Elmbank York, Tapestry Collection by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 87 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 7 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
0
Stayed 1 night in Feb 2025

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time we’ve stayed here, lovely hotel. Walkable distance into town and only 10-15 mins from train station. Nice rooms and facilities. Let down this time by breakfast service, only two staff trying to clear tables, take orders and ensure replenishment of self service area, that said the hot breakfast was delicious.
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Stayed 1 night in Jan 2025

8/10 Good

Emma

Stayed 3 nights in Jan 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice weekend

Nice clean hotel, staff helpful and very friendly. Breakfast very good and plentiful. Would definitely stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Callum

Stayed 1 night in Jan 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect - except the blonde check in lady!

I wouldn’t normally leave a review but feel this needed mentioning. We turned up to find a group of 5/6 people waiting to check in. The woman behind reception had walked out in a huff and left them waiting there for some time and when she finally returned, she refused to check them in. She asked us if we wanted to check in before them purely out of spite, to which I replied no I’m not jumping the queue as did the people 3rd in line behind us. She then went on a tirade to her colleague about none of us wanting our keys and walked out again leaving us all in hotel reception purgatory for over 30 minutes as there was no one else on site reception trained. Luckily a gentleman on annual leave was in the area and could come in and sort us all out - thank you this was appreciated! This is the only reason I have marked down a star. The rest of the stay was brilliant in every aspect and the rest of the staff couldn’t do enough for us, we got a pint each on the house and complimentary breaky which was great. It seems a shame that one person acting up like that can ruin what would have been a perfectly good stay. The people she refused to serve were kind, well to do people who didn’t deserve that kind of treatment. One of which was celebrating his birthday with family. I hope they’ll be able to laugh about it like we did in the end - but I hope the hotel realise that the blonde lass shouldn’t be in a public facing job like that it was embarrassing and like nothing I’ve ever seen.
Stayed 1 night in Jan 2025

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elmbank hotel york

We stayed here last yr and was so impressed we booked again this yrs experience wasrnt has good but stefen the manager was quick to sort any problems out for us still loverly hotel comfy beds and nice warm rooms
Stayed 2 nights in Jan 2025

8/10 Good

Sevda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay if a little slow on check in

Check in was slow due to the amount of rooms having to be turned. We actually prebooked room but was allocated another amd had to wait for it to be turned over. When enquired our original choice was available. Other than that the hotel as great
Stayed 2 nights in Dec 2024

10/10 Excellent

Kieron

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good all round

I’d booked two rooms for two couples - which were very different. I appreciate the property is historic, but one room was very small and cramped with a lowered ceiling. The breakfast was good overall with a lot of choice but just one hot drinks machine for the whole hotel often made for queuing. The restaurant had a good range of dishes which were all delicious and well-made - it was lovely not to have to go out in the evening to find food! The staff were very helpful and friendly and the rooms were clean. It’s close to the centre but in a quieter area.
Stayed 3 nights in Dec 2024

8/10 Good

Lorena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and well kept hotel, especially the reception, restaurant and staircase areas. I asked if we could stay at a room in the house, not the courtyard, since the reviews mentioned that those were nice, and the staff helpfully moved us there. Service was excellent overall. The rooms themselves were comfortable and nicely decorated, although there were a couple cobwebs, the TV could do with an update and the body wash and lotion tubs in the bathroom needed a refill. The minibar looked a bit tired too. Other than that, we had a nice, confortable stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First class service

First class service, great stay. Lovely hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel,staff friendly and helpful,love staying here,dust on skirting boards & window sills is the only thing i could fault with,other than that,great place to stay 😀
Stayed 1 night in Dec 2024

6/10 Okay

Philip

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Reception very good house cleaning poor
Stayed 2 nights in Dec 2024

6/10 Okay

Zoe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, shame about the room

Hotel is fabulous but I was put into a basement room, which was noisy due to someone having a shower in the room above and the air conditioning fan outside my window.
Stayed 1 night in Dec 2024

6/10 Okay

Claudia

Stayed 2 nights in Dec 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel would definitely recommend
Stayed 1 night in Oct 2024

6/10 Okay

Ann

Traveled with family
Disliked: Amenities
I booked the George Walton Junior Suite which should have included a pull-out sofa bed in addition to a king-sized bed but was given a deluxe suite instead of the George Walton suite which was a much smaller room. I was charged $366 for one night. An exhorbitant amount for one night! There was no smart TV as advertized and no complimentary robe and slippers as it posted in the write -up room description. I stayed @ this hotel back in March of this year, stayed in the George Walton junior suite for $99 and it was delightful. I am requesting a refund of 1/2 of what I was charged. I asked the lady at the front desk if I was indeed in the room that I booked back in August through Expedia and she said it was NOT the room that I booked and was charged for! I need a refund since the hotel was booked solid and couldn’t change my room!
Stayed 1 night in Nov 2024