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Emerald Residence

3.0 star property

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Photo gallery for Emerald Residence

Front of property
Superior Suite, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi
Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi
Shower, hair dryer, towels, soap
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping
The current price is $78
includes taxes & fees
Jun 8 - Jun 9

Explore the area

View in a map
5 Main St, York, England, YO10 4HJ
  • Place, University of York
    ‪17 min walk‬
  • Place, McArthur Glen Designer Outlet
    ‪4 min drive‬
  • Place, York Barbican
    ‪5 min drive‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪63 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room, Ensuite

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 1317 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Triple Room, Ensuite

Deluxe Triple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Triple Room, Ensuite

7.4 out of 10
Good
(6 reviews)
  • 1815 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room, Ensuite

Deluxe Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Quadruple Room, Ensuite

9.0 out of 10
Wonderful
(4 reviews)
  • 2918 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Quadruple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 2562 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, Ensuite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 2598 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 2135 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Basic Single Room, Shared Bathroom

Basic Single Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Single Room, Shared Bathroom

  • 712 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Basic Triple Room, Shared Bathroom

Basic Triple Room, Shared Bathroom | Desk, laptop workspace, iron/ironing board, free WiFi

Basic Triple Room, Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 1922 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

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About this property

Emerald Residence

3-star York guest house, connected to a rail/subway station in Fulford
This guesthouse features free self parking and free WiFi in public areas. Bathrooms are shared and housekeeping is available on request.
Emerald Residence offers 11 accommodations with complimentary bottled water and hair dryers. 36-inch Smart televisions come with cable channels. Guests have access to shared bathrooms. Bathrooms include showers.

This York guesthouse provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Emerald Residence features room service (during limited hours). Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Emerald Residence has designated areas for smoking.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Emerald Residence York
Emerald Residence Guesthouse
Emerald Residence Guesthouse York

Emerald Residence Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 183 reviews
Rating 8 - Good. 56 out of 183 reviews
Rating 6 - Okay. 38 out of 183 reviews
Rating 4 - Poor. 9 out of 183 reviews
Rating 2 - Terrible. 17 out of 183 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Tracey

Parking available 👍 Location 👍 Towels & bedding SPOTLESS The whole property is in need of a refurbish! Our room, whilst dated but clean enough, had a dreadful musty, cat pee smell that pervaded everywhere … did ask for an air freshener ( which was provided) this is despite the window being wide open for fresh air
Stayed 2 nights in Feb 2026

4/10 Poor

Thenahandige

Traveled with family
Disliked: Cleanliness, amenities
We had a very disappointing experience at this hotel due to serious heating and hot water issues. We had to call reception twice just to get the hot water switched on so we could shower. At night, the water in the en-suite bathroom was ice cold, making it impossible to shower. In the morning, I managed to shower at 7 am, but when my 10-year-old child tried to shower at 8 am, the water was ice cold again. When we contacted reception, we were told that if everyone in the hotel was showering at the same time, the hot water would not work. We were then asked to use a shared bathroom outside, even though we had specifically paid for an en-suite room. In the end, we were forced to use the shared bathroom, which was also poorly cleaned. This was extremely inconvenient and unacceptable, especially when paying for basic facilities such as heating and hot water. I would not recommend this hotel unless they resolve these heating and hot water issues and improve their cleanliness standards.
Stayed 1 night in Feb 2026

8/10 Good

Roberto

Stayed 1 night in Feb 2026

10/10 Excellent

Bhimsingh

Stayed 1 night in Feb 2026

8/10 Good

Roberto

Business traveler
Liked: Cleanliness, amenities
Conveniently located. Fair price, tidy
Stayed 2 nights in Feb 2026

10/10 Excellent

steve

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Except no plug in the sink and the water was very hot. So not able to mix water. Also not informed it was self check in till I got there . Easy once explained though
Stayed 1 night in Dec 2025

10/10 Excellent

Mirela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was good and nice, clean🤗Very good location, the bus is just 1 minute away. Very easy to book, check-in and out. Very pleasant experience. I highly recommend it.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
staff were there on arrival . normally self check in. i was early lovely place room was clean . number 7 bus over the road into york parking secure and easy. i would stay again on my next visit to york thank you .
Stayed 1 night in Nov 2025

6/10 Okay

Paula

Big room Plenty of space but the bathroom needs a good clean and updating we didn’t use the shower due to it not being of a clean standard
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Stayed 3 nights in Nov 2025

8/10 Good

jonathan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good room. Sorted us out well
Stayed 1 night in Nov 2025

2/10 Terrible

Damien

Liked: Cleanliness
Ok. For starters when I came, there was work going on downstairs I wasn't really fussed as I was going out However when I was in my room a cleaning my ears, a man just walked it without knocking He just went... Oh!! Sorry!! I didn't realise this room was occupied!! Luckily, I was just cleaning my ears 👂👂 But what if I'd been getting intimate or i farted ect Then the manager came and he at least knocked and he said that he'll need to come in the room at 5pm to check out the radiator I said it was fine as I was gonna be out that night When I turned the telly on, the remote wasn't working So I had to change the channels the old fashioned way with the buttons The location is exceptional and the busses run right pass it as it's on a big road which goes right into York city centre The bed was amazing and a nice soft mattress You get complimentary tea, coffee and a couple of biscuits You have a mirror and a sink with no hot water Id say that you get what you pay for in this accomodation It's exceptional. Not good but not bad either 😕😕😕😕
Stayed 1 night in Nov 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Booking and communication first class, a great price and room was spotlessly clean and as advertised.
Stayed 1 night in Oct 2025

6/10 Okay

Annette

Traveled with partner
Liked: Amenities
Nice large room with comfy beds. Room was cold and noisy.
Stayed 3 nights in Oct 2025

6/10 Okay

Joanna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn't in very good condition - broken window, no lock on bathroom door, no fitting on end of bathroom pullcord, no bath or sink plugs. Beds were clean and comfortable and nice to have a fridge in the room. Would suggest self check in details are emailed to customers rather than longish number codes being relayed quickly in a telephone conversation - we'd just had a really long journey and were trying to juggle carrying luggage in with the phone.
Stayed 2 nights in Oct 2025

8/10 Good

Chun Ming

Stayed 1 night in Oct 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After 4 hours of staying in the room a bug crawled across the sheet. When comparing this bug to an online search it is believed that this is a bed bug. Collections of bugs were found around the seems of the headboard.
Stayed 3 nights in Oct 2025

8/10 Good

Gillian

Liked: Cleanliness, property conditions & facilities
Loads of parking and lovely walk to York centre
Stayed 2 nights in Oct 2025

10/10 Excellent

Dan

Stayed 1 night in Oct 2025

10/10 Excellent

Rajmonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very tired and run down,basic but shower didn’t work properly head didn’t even spray water out properly the clientele staying made it feel like a migrant hotel and should have been notified of that
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Stayed 1 night in Aug 2025

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay. Plenty of tea and coffee bits thank you.
Stayed 1 night in Sep 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Ok for a 2star guest house, but more than a single star away from 4!
Stayed 1 night in Sep 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was difficult as we were not given the entry code in advance and initially no one answered our phone calls. The room was nice.
Stayed 1 night in Aug 2025