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Malmaison York

4.0 star property

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Photo gallery for Malmaison York

Rooftop terrace
Restaurant
Banquet hall
Reception
Standard Double Room | 1 bedroom, in-room safe, desk, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Gym
  • Bar
  • Room service
  • 24/7 front desk
$136
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
2 ROUGIER STREET, York, England, YO90 1UU
  • York Christmas Market
    ‪6 min walk‬
  • Shambles
    ‪7 min walk‬
  • York Minster
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, soundproofing

Standard Double Room

9.0 out of 10
Wonderful
(97 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | 1 bedroom, in-room safe, desk, soundproofing

FAMILY SUITE

8.8 out of 10
Excellent
(6 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, in-room safe, desk, soundproofing

Suite

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | 1 bedroom, in-room safe, desk, soundproofing

Club Room

9.0 out of 10
Wonderful
(30 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, soundproofing

Standard Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | 1 bedroom, in-room safe, desk, soundproofing

Club Deluxe

9.4 out of 10
Exceptional
(23 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | 1 bedroom, in-room safe, desk, soundproofing

Club Twin Room

9.2 out of 10
Wonderful
(11 reviews)
  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Exterior

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About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 27.50 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1306 reviews
Rating 8 - Good. 333 out of 1306 reviews
Rating 6 - Okay. 129 out of 1306 reviews
Rating 4 - Poor. 57 out of 1306 reviews
Rating 2 - Terrible. 26 out of 1306 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, walkable to everything.
Stayed 1 night in May 2025

8/10 Good

Melanie

Traveled with family
Liked: Amenities
Beautiful hotel, rooms large and very comfortable. One issue and not really an issue but the shower gel they provide in the shower is like water. No lather and quite disappointing.
Stayed 1 night in May 2025

10/10 Excellent

Alice

Stayed 1 night in May 2025

10/10 Excellent

Glyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very convenient location, comfortable room, helpful staff. The Sora bar is a great place for a cocktail, and the ground floor bar is good as well.
Stayed 2 nights in May 2025

10/10 Excellent

Michael J

Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 1 night in May 2025

8/10 Good

Siana

Stayed 1 night in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top hotel

Probably the best hotel room I've stayed in while in York. Very well furnished, spotlessly clean. Very professional and helpful staff
Stayed 1 night in May 2025

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Julie

Traveled with partner
Liked: Amenities
Everything spot on but the coffee machine. Cups were too small for the coffee that was given out from the machine. We had no milk and no sugar
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Average hotel for price but not awful.

Hotel was okay, staff appear unhappy, room lighting is a bit too dim for getting ready. We have experienced better quality for less, but you are paying for the location not quality.
Stayed 1 night in May 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern, reasonable price, nice staff and could keep bag on site before check in and while waiting for the train. Comfortable big bed, good shower. We were on the first floor so our window was high as it looked onto the pavement which was a little claustrophobic. The tv reception was awful, only one channel worked and the others had very poor signal. Hairdryer is pretty useless but might be good for short hair.
Stayed 1 night in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern and comfortable interior. Staff very pleasant and helpful
Stayed 1 night in Apr 2025

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good bed, Poor breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Gordon, Innerleithen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in May 2025

8/10 Good

SANJAY

Stayed 1 night in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cared for in beauty

Friendly staff, spotless room, and top-notch cleanliness throughout – felt genuinely cared for from check-in to check-out. Would gladly return!
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malmaison a great place to stay!

I love Malmaison - you know what to expect and the standard is always great. We always stay here when we come to York, it never disappoints
Stayed 1 night in May 2025

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & top quality hotel

Great location & high quality accommodation. Breakfast was excellent & overall impression was of high end hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Andres Gonzalo, Naperville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, great French pastrie, rooms are nice and clean, and staff is very friendly and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025