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Malmaison York

4.0 star property

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Photo gallery for Malmaison York

Rooftop terrace
Reception
Banquet hall
Restaurant
Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$124
includes taxes & fees
Jan 5 - Jan 6, 2026

Explore the area

View in a map
2 ROUGIER STREET, York, England, YO90 1UU
  • Place, Micklegate Bar
    ‪4 min walk‬
  • Place, York Christmas Market
    ‪6 min walk‬
  • Place, Shambles
    ‪7 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

9.0 out of 10
Wonderful
(103 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

9.2 out of 10
Wonderful
(36 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

9.4 out of 10
Exceptional
(13 reviews)
  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

9.4 out of 10
Exceptional
(29 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

8.8 out of 10
Excellent
(6 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 27.50 per night)
  • Limited onsite self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 769 out of 1299 reviews
Rating 8 - Good. 324 out of 1299 reviews
Rating 6 - Okay. 126 out of 1299 reviews
Rating 4 - Poor. 53 out of 1299 reviews
Rating 2 - Terrible. 27 out of 1299 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious
Stayed 2 nights in Sep 2025

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was. Very nice. Staff very helpful
Stayed 2 nights in Sep 2025

6/10 Okay

Tibor

Liked: Staff & service, property conditions & facilities, room comfort
This is from a couple in their 80s but perfectly mobile! Really badly designed and equipped main room (no.107) and bathroom. Very uncomfortable hard setter and only one chair! Bathtub no handle grips. No hooks for pyjamas, bathroom and adequate surfaces to place washbags. When urinating into the toilet bowl by a male you could not see one’s pee because the light was behind one. The light went off very quickly to plunge a sitter on the toilet into scary darkness - nowhere was it explained that waving one’s arms about brings the light back. The shower water pressure was poor, it was hard to get wet. The shampoo/gel dispensers were difficult to use to get enough out. Front desk not that knowledgeable and could not help ordering newspapers or say where to get them. Daily rates truly exorbitant value. Not everything was bad: Breakfast staff very pleasant and good buffet. Restaurant staff, e.g. Nathan, very nice. Unlikely to want to stay here again!
Stayed 3 nights in Sep 2025

8/10 Good

Sara-Jane

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Mary Kay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean rooms and the breakfast was great. Easy walk from the train sat and into town. Didn’t like the automatic lights that come on in the bathroom that are disturbing to your partner in the bedroom if you get up in the night.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hui

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The room is pretty good.
Stayed 2 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Delma

Liked: Cleanliness, property conditions & facilities
It was a good location. Room overly hot.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Stayed 1 night in Sep 2025

6/10 Okay

James J

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a very presentable property, but it was overly designed, IMO. For example, the room was painted all black, including the bathroom. But one problem with that is that you have to get your lighting right. My wife complained that there was insufficient light for her to get ready in the mornings. The hotel employee she spoke to said that they had had two similar complaints from two other women the very same day. As a man, I was bothered by the peculiar indoor use of motion detected light, which resulted in various lights automatically coming on when getting up through the night. With a little more thought to their lighting plan, this otherwise very presentable hotel would be a lot less irritating. Otherwise it is centrally located, within a very short walking distance of York Minister.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

10/10 Excellent

C

Stayed 2 nights in Aug 2025

10/10 Excellent

Allan

Stayed 1 night in Sep 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Stayed 1 night in Sep 2025

10/10 Excellent

STEVEN

Stayed 1 night in Sep 2025

8/10 Good

heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay stafff excellent grrat location. Experdia could of told the hotel we had breakfast included. We had this booked last booking and had to change the date so should be like for like on the new booking But staff were great sorting this out
Stayed 1 night in Sep 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tanzeem

Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night but the staff were very friendly and efficient, they helped us check baggage before and after check out so they were could explore the city without carting around unnecessary luggage. The room itself was clean and nice decorated, the bed was perhaps a little on the soft side which may be an issue for some but we found it perfectly fine. The shower was great and the room temperature controlled was fantastic given it was quite a warm sticky day outside and I've seen other hotels in the area resort to loud portable Aircon units in an effort to keep the rooms at an acceptable level but here the integrated air was efficient and quiet. Overall a very enjoyable, if quick stay, that I would be happy to do again.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlie

Stayed 2 nights in Sep 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic room, really comfortable bed
Stayed 1 night in Sep 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York Weekend Break

Ideal location for York centre. Helpful team and comfortable stay.
Stayed 2 nights in Sep 2025