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GRAND HILAI SUN MOON LAKE

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for GRAND HILAI SUN MOON LAKE

Body treatments, facials
Exterior
Exterior
Premium bedding, down comforters, free minibar, in-room safe
Premium bedding, down comforters, free minibar, in-room safe

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Room service
    Room service
  • Spa
    Spa
  • Parking included
    Parking included

Explore the area

Map
No.139, Zhongxing Rd, Yuchi Township,, Yuchi, 555
  • Shueishe Pier
    1 min walk
  • Shueishe Visitors Center
    3 min walk
  • Sun Moon Lake
    9 min walk

Room options

View all photos for Deluxe Suite, Lake View

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Suite, Lake View

  • 1174 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, Lake View

Premium bedding, down comforters, free minibar, in-room safe

Superior Twin Room, Lake View

  • 527 sq ft
  • Lake view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Lake View

Deluxe Double Room, Lake View | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lake View

  • 569 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About this property

GRAND HILAI SUN MOON LAKE

5-star Yuchi hotel walkable to Sun Moon Lake
This smoke-free hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
GRAND HILAI SUN MOON LAKE offers 93 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 45-inch LED televisions come with satellite channels and Netflix. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

This Yuchi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Hot springs and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness center.

Guests under 12 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs open between 7:00 AM and 10:30 PM.
In addition to a full-service spa, GRAND HILAI SUN MOON LAKE features hot springs and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers a health club, a sauna, and multilingual staff. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

GRAND HILAI SUN MOON LAKE is a smoke-free property.

Self-serve breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
GRAND HILAI SUN MOON LAKE has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 11:00 AM for a fee: TWD 1,848 for adults and TWD 924 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Health club
  • Hot spring
  • Karaoke
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Free crib
  • In-room refrigerator
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 108 ºF
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (33 inch wide door)
  • Hardwood flooring in room
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Built in 2024
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LED TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TWD 11435 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately TWD 1848 for adults and TWD 924 for children
  • Rollaway bed fee: TWD 11435 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 7:00 AM to 7:00 PM
Hot springs access available from 7:00 AM to 10:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 12 years old are not allowed in the health club or fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
Grand Hilai Sun Moon Yuchi
GRAND HILAI SUN MOON LAKE Hotel
GRAND HILAI SUN MOON LAKE Yuchi
The Wen Wan Resort Sun Moon Lake
GRAND HILAI SUN MOON LAKE Hotel Yuchi

GRAND HILAI SUN MOON LAKE Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

2.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

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