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Mercure Miyagi Zao Resort & Spa

4.0 star property

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Photo gallery for Mercure Miyagi Zao Resort & Spa

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Exterior
Exterior
Privilege, Junior Suite, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Free WiFi
$69
Sep 21 - Sep 22

Explore the area

View in a map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916
  • Togatta Onsen
    ‪1 min walk‬
  • Mt. Zao
  • Okama Crater
  • Sendai (SDJ)
    ‪44 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

7.6 out of 10
Good
(15 reviews)
  • Sleeps 8
  • 4 Twin Futons

View all photos for Privilege Room with 2 single beds and 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room with 1 single bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege, Junior Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Junior Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 10
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds (Dog friendly)

  • Sleeps 6
  • 2 Twin Beds

View all photos for Privilege, Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Suite, Multiple Beds

  • Sleeps 7
  • 2 King Beds

View all photos for Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Mercure Miyagi Zao Resort & Spa

4-star Zao hotel steps from Togatta Onsen
With direct access to the slopes, Mercure Miyagi Zao Resort & Spa makes guests feel at home with amenities like a restaurant and a full-service spa. Housekeeping is available on request.
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with safes and slippers. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Some rates at Mercure Miyagi Zao Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant. Wireless Internet access is complimentary. In addition to a full-service spa, Mercure Miyagi Zao Resort & Spa features hot springs and ski-in/ski-out access. Event facilities measuring 7190 square feet (668 square meters) include a conference center. This ski hotel also offers a vending machine, an arcade/game room, and multilingual staff. Onsite self parking is complimentary.

Mercure Miyagi Zao Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Moritosoyokaze - This buffet restaurant serves breakfast and dinner.

All inclusive details

All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Restaurants on site

  • moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Conference center (7,190 square feet of space)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 120 out of 376 reviews
Rating 8 - Good. 152 out of 376 reviews
Rating 6 - Okay. 66 out of 376 reviews
Rating 4 - Poor. 29 out of 376 reviews
Rating 2 - Terrible. 9 out of 376 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

LK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025

10/10 Excellent

AnnaGrace

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Pavan

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Fumiya

Stayed 1 night in May 2024

10/10 Excellent

Khan

Stayed 2 nights in Aug 2023

10/10 Excellent

Yasuo

Stayed 2 nights in Nov 2023

10/10 Excellent

Yuk Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店遠離市區，自駕較方便，車位足夠。酒店員工有禮貌，主動幫忙查詢問題。房間空間十足，設施不錯。温泉有室內及室外共3個，浸浴不會太擠迫。一泊兩食的自助餐款式多，質素有保証。總括而言，以此價位並包兩餐，性價比超值。
Stayed 1 night in Nov 2023

8/10 Good

AKIKO

Stayed 1 night in Oct 2023

6/10 Okay

KEIICHI

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023

8/10 Good

Swamynathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth money.

The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023

10/10 Excellent

Gonapathi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

MIYUKI

Stayed 1 night in Jun 2023

8/10 Good

WAN-LING

Stayed 1 night in May 2023

10/10 Excellent

Mieko

Stayed 1 night in May 2023

10/10 Excellent

KAYOKO

Stayed 1 night in Apr 2023

8/10 Good

SATOU

Stayed 1 night in Apr 2023

6/10 Okay

CHIN NANG

Stayed 2 nights in Apr 2023