This smoke-free hotel features an outdoor pool, a 24-hour front desk, and a garden. Free WiFi in public areas and free self parking are also provided. Change of towels is available on request.
Hotel Zapotlan offers 45 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 43-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Hotel Zapotlan features an outdoor pool and a garden. Wireless Internet access is complimentary. Onsite covered self parking is complimentary.
Hotel Zapotlan is a smoke-free property.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Free covered self parking on site
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Outdoors
Garden
Accessibility
No elevator
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Down comforter
Bathroom
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
43-inch flat-screen TV with premium cable channels
More
Air conditioning
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Property is also known as
Hotel Zapotlan Hotel
Hotel Zapotlan Zapotlán el Grande
Hotel Zapotlan Hotel Zapotlán el Grande
Hotel Zapotlan Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We were very happy with the location of this property it was prime. Everything was walkable. The room was also very clean as well as the property grounds.
Check in was easy even though the girl who checked us in was not very nice. We asked for early check in since we had an overnight flight and had not slept and she told us early check in was not allowed at the hotel. We returned a few hours later the was another girl at the reception desk and she checked us is early no problem.
The A/C in our room did not work it blew stale room temperature air. Maintenance was called and they said it was working properly. The room cooled down in the evening but was hot during the day. You could not leave the window open for fresh air because the window and screen were reversed. The screen was on the inside of the window and the window on the outside so anybody outside could have freely opened the window.
We arrived to our room Saturday Evening to find the business 2 doors down on fire. We were the first people to notice the fire we reported it to the front desk and she was unconcerned and did not call emergency services. The next day we found out from a couple in the room next door to us that the entire hotel was evacuated besides us.
I don’t want to be a complete downer on this place it was very nice and great location I think we just had a bad experience.
amanda
Stayed 4 nights in Mar 2025
6/10 Okay
Sergio
Traveled with family
Mar 21, 2025
It was very noisy every night it sounded like some one was working every night
I m sick because no blankets it was so cool bad service terrible
JAN
Stayed 1 night in Jan 2025
8/10 Good
luis
Traveled with family
Dec 15, 2024
Liked: Cleanliness
Location is great.
Shower is not your typical standing has spa tub not easy to get in and out. Also the water would go onto the bathroom floor cause puddle .
Staff some were welcoming
Rooms clean
luis
Stayed 2 nights in Dec 2024
6/10 Okay
Cesar
Dec 2, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
This facility is very unsafe
Tile sleeper for shower
I was born in cd Guzman and I love the hotel because everything is so close shopping dinning I love the service and everyone is so professional and Nice.
Sonia
Stayed 7 nights in Sep 2024
10/10 Excellent
Francisco
Sep 7, 2024
Francisco
Stayed 1 night in Aug 2024
10/10 Excellent
Jose P, Hayward
Traveled with partner
Sep 2, 2024
Liked: Staff & service, amenities
The only nice thing about this hotel is the location it’s on the center of the plaza and you can just walk around no need to drive because there’s no parking or parking in the streets are putty hectic.