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Hotel ZERMAMA Zermatt

4.0 star property

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Photo gallery for Hotel ZERMAMA Zermatt

View from room
Lobby lounge
Pool Position SPA | Bathroom | Shower, rainfall showerhead, hair dryer, slippers
Deluxe Suite | Bathroom | Shower, rainfall showerhead, hair dryer, slippers
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Explore the area

View in a map
Matterstrasse 23, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪2 min walk‬
  • Place, Zermatt - Furi
    ‪5 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Mama's Double Matterhorn

Mama's Double Matterhorn | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Double Matterhorn

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Mama's Single

Mama's Single | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Single

10.0 out of 10
Exceptional
(4 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Mama's Doppel L

Mama's Doppel L | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Doppel L

10.0 out of 10
Exceptional
(5 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Sweet Matterhorn

Balcony view

Sweet Matterhorn

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Mama's Double

Mama's Double | Premium bedding, minibar, in-room safe, blackout drapes

Mama's Double

9.2 out of 10
Wonderful
(7 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for MAMA'S POOL

MAMA'S POOL | Premium bedding, minibar, in-room safe, blackout drapes

MAMA'S POOL

  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Pool Position SPA

Pool Position SPA | Premium bedding, minibar, in-room safe, blackout drapes

Pool Position SPA

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

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About this property

Hotel ZERMAMA Zermatt

4-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Hotel ZERMAMA Zermatt offers 29 accommodations with safes and slippers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a terrace, multilingual staff, and ski storage.

Hotel ZERMAMA Zermatt is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel ZERMAMA Zermatt has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Archery
  • Art gallery
  • Designer stores
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2019
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heated floor
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person
  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Admiral Hotel Zermatt
Admiral Zermatt
Admiral
Hotel Mama Zermatt
Hotel ZERMAMA Zermatt Hotel
Hotel ZERMAMA Zermatt Zermatt
Hotel ZERMAMA Zermatt Hotel Zermatt

Hotel ZERMAMA Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 172 out of 216 reviews
Rating 8 - Good. 35 out of 216 reviews
Rating 6 - Okay. 7 out of 216 reviews
Rating 4 - Poor. 1 out of 216 reviews
Rating 2 - Terrible. 1 out of 216 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here every time I am in Zermatt.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Pamela

Liked: Amenities
Amazing views and excellent customer service. Rooms were very nice.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Edvinas

Liked: Cleanliness, amenities, property conditions & facilities
LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

YOSHIFUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the station and the Japanese Bridge, and you can see the Matterhorn from your room.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had great lighting. It had great robes for the cold weather
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent stay, great staff.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, amenities
Easy going hotel for easy going people, in a location close to bus, train and cable cars. Rooms are clean and modern and cozy. Breakfast is good, staff is friendly and helpful. Every evening, for some reasons, a party with overly loud music takes place right in front of the hotel. So no way to relax in the lobby or in the rooms above. Having a coworking space is a great idea, for people who are able to work focused around playing children and other guests enjoying a meal at the same place.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Courteous and helpful staff in this charming yet very modern boutique hotel. Everything about this place was pure comfort. I was only there for a night as part of a long, four-country trip. But I very much wish I had stayed longer.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Raul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very cool balcony and the room was good! The only thing is that we could not sleep ok because they could not turn down the heating aetting and the room got way too hot.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern hip hotel
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Berna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- great location
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jitrada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must!
Stayed 1 night in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, modern lodge with friendly, helpful staff. I loved this hotel!
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Chereen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Hermanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

faiza

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Dominika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel
Stayed 1 night in May 2023
Verified

10/10 Excellent

Diane

Liked: Amenities
Location is great. Staffs are nice.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Room is very small! Small space to walk around the bed
Stayed 1 night in Sep 2025