2/10 Terrible
Eric
Traveled with family
Aug 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in we were told the room we reserved with three beds should have been reserved for three people which we were unaware of when booking it (we reserved for 2). So after the person got done laughing at us for this mistake (he later apologized) we agreed to pay an additional $150 US dollars. We paid the amount, received our keys and settled into our rooms. The next morning when going out for the day, another employee stopped us saying we need to pay even more then what was agreed upon, and demanded more money. We indicated we already paid the extra and would not pay more the second time. That evening they stopped us again and said what we were doing was illegal unless we paid more. This made absolutely no sense but we then had to pay them a third time another $203. While we stayed at numerous hotels on our trip through Switzerland and Germany, this was by far the worst experience we had. For sub-par rooms having to pay them three times and deal with angry staff almost ruined our experience traveling to what was otherwise a great town.
Eric
Stayed 2 nights in Aug 2025
