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Aristella Swissflair Hotel & Apartements

4.0 star property

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Photo gallery for Aristella Swissflair Hotel & Apartements

Exterior
Deluxe Double Room, Balcony, Mountain View (Matterhorn) | Premium bedding, down comforters, pillowtop beds, minibar
Lobby
Golf
Triple Room, Balcony, Mountain View (Modern) | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Housekeeping
  • Spa
  • Laundry
  • Free WiFi

Explore the area

Map
Steinmattweg 7, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
    ‪20 min drive‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Double Room, Ground Floor

Double Room, Ground Floor | Premium bedding, down comforters, pillowtop beds, minibar

Double Room, Ground Floor

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Balcony, Mountain View (Modern)

Triple Room, Balcony, Mountain View (Modern) | Premium bedding, down comforters, pillowtop beds, minibar

Triple Room, Balcony, Mountain View (Modern)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Balcony, Mountain View

Family Room, Balcony, Mountain View | Living room | 32-inch flat-screen TV with cable channels, TV, books

Family Room, Balcony, Mountain View

  • 527 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Economy Double Room

Economy Double Room | Premium bedding, down comforters, pillowtop beds, minibar

Economy Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, down comforters, pillowtop beds, minibar

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Bathtub, View (Modern)

Double Room, Bathtub (Modern) | Premium bedding, down comforters, pillowtop beds, minibar

Double Room, Bathtub, View (Modern)

  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn) | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

  • 366 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Double Room, Balcony, Mountain View

Panoramic Double Room, Balcony, Mountain View | View from room

Panoramic Double Room, Balcony, Mountain View

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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About this property

Aristella Swissflair Hotel & Apartements

4-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
Skiing and snowboarding are not the only attractions at Aristella Swissflair Hotel & Apartements, where you can enjoy a meal at the restaurant, take a dip in a hot tub, and relax in a full-service spa.
Aristella Swissflair Hotel & Apartements offers 28 accommodations with minibars and espresso makers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub and a sauna.

Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aristella. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During the winter, enjoy onsite recreation like downhill skiing, snowboarding, and ice skating. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Aristella Swissflair Hotel & Apartements helps provide the perfect ski vacation with ski storage and ski passes.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Aristella Swissflair Hotel & Apartements has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Aristella Swissflair Hotel & Apartements has a restaurant on site.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge) from 8:00 AM to 5:00 PM
  • Train station shuttle on request
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant

Things to do

  • 9-hole adjacent golf course
  • Books
  • Downhill skiing
  • Full-service spa
  • Golf driving range
  • Helicopter/airplane tours
  • Hot tub
  • Ice skating
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room

Family friendly

  • Soundproofed rooms

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Built in 1963
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 7:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during the autumn season.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 800 per vehicle (maximum occupancy 6)
  • Airport shuttle fee per child: CHF 800

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the hot tub
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Aristella
Aristella Hotel
Aristella Zermatt
Hotel Aristella
Hotel Aristella Zermatt
Aristella Hotel Zermatt
Aristella Swissflair Hotel Apartements Zermatt
Aristella Swissflair Hotel Apartements
Aristella Swissflair Apartements Zermatt
Aristella Swissflair Apartements
Aristella Swissflair Hotel & Apartements Hotel
Aristella Swissflair Hotel & Apartements Zermatt
Aristella Swissflair Hotel & Apartements Hotel Zermatt

Aristella Swissflair Hotel & Apartements Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 145 out of 176 reviews
Rating 8 - Good. 24 out of 176 reviews
Rating 6 - Okay. 4 out of 176 reviews
Rating 4 - Poor. 2 out of 176 reviews
Rating 2 - Terrible. 1 out of 176 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Zermatt, would highly recommend

Overall this was an excellent hotel, with special mention to the highly competent staff and owners. We found them to be personable and helpful, which isn't always the case in Zermatt. Nice balcony, quality breakfast and exceptional large wellness centre. This would be our preferred location if staying in a hotel in Zermatt.
Stayed 2 nights in Jan 2025

10/10 Excellent

Taras

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was awesome, great staff and beautiful property!
Stayed 7 nights in Jan 2025

10/10 Excellent

Bintou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with the most helpful and obliging staff. An excellent room with stunning views
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing, the breakfast, the food, the location, the view, i just absolutely loved it.
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing, would love to return.

Amazing. Staff were so kind and helpful. Location was great. Hotel was clean, room was stunning, layout and amenities were excellent. Breakfast was so good, lots of options.
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory, South Walpole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient to everything. The staff was helpful and great to work with. Breakfast was cooked to order & delicious.
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic place to stay. All the staff so friendly and a superb breakfast on offer. Felt very secure and safe and was great to have an in room safe for valuables like passport and cash. Would thoroughly recommend
Stayed 7 nights in Sep 2024

10/10 Excellent

Laxmi Vijigeesh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and good staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is awesome, great views of Matterhorn, on 4th floor! Breakfast is included! This is our second stay at this property, will continue to book at this property.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the breakfast was excellent and we had an amazing Matterhorn view from our balcony. We would definitely stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect in every way! Lovely hotel, the staffs were friendly and very helpful! Close to everything and easy walk to town.
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Disliked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Unbelievable hotel I would stay here every time the owner. Is very friendly and knowledgeable, and the rooms are very clean and quiet.Easy walk from the train station may be ten minutes
Stayed 1 night in Aug 2024

10/10 Excellent

Dr Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating. Thoroughly recommend.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2024

10/10 Excellent

Na

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service. Walkable distance to Matterhorn gondola station, plenty of nice restaurants. Close to train station but you will need Hotel Taxi if you are carrying luggage.
Stayed 1 night in Jun 2024

8/10 Good

Chalida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, walkable to everything. Especially liked very helpful staff. front desk woman went out of her way to help me with a transportation problem.
Stayed 1 night in Apr 2024

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Father and son trip

Amazing hotel. Great location and very friendly staff
Stayed 4 nights in Mar 2024

6/10 Okay

Judith

Stayed 2 nights in Mar 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Great hotel and easy spot to walk into village or to ski lifts.
Front entrance
Single room
Stayed 5 nights in Dec 2023

10/10 Excellent

S J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff. Thanks!
Stayed 4 nights in Nov 2023