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Backstage Boutique Hotel

4.0 star property

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Photo gallery for Backstage Boutique Hotel

Outdoor pool, sun loungers
Front of property
Sauna, hot tub, massage/treatment rooms
Garden
Sky & Stars Suite | Living room | 48-inch flat-screen TV with cable channels, TV, DVD player

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Hot Tub

Explore the area

Map
Hofmattstrasse 4, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt Visitor Center
    ‪4 min walk‬
  • Matterhorn Museum
    ‪4 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Family Cube Loft

Family Cube Loft | Down comforters, minibar, in-room safe, desk

Family Cube Loft

  • 506 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Sky & Stars Suite

Sky & Stars Suite | Living room | 48-inch flat-screen TV with cable channels, TV, DVD player

Sky & Stars Suite

  • 861 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Matterhorn View

View from room

Matterhorn View

  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Cube Loft

Cube Loft | Down comforters, minibar, in-room safe, desk

Cube Loft

  • 452 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Cozy Art (standard room)

Cozy Art (standard room) | Down comforters, minibar, in-room safe, desk

Cozy Art (standard room)

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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About this property

Backstage Boutique Hotel

4-star hotel in Zermatt City Centre
Backstage Boutique Hotel guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a full-service spa.
Backstage Boutique Hotel offers 34 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. 48-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Have fun with onsite winter activities, including downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Backstage Boutique Hotel helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This ski hotel also offers an outdoor pool and a sauna.

Backstage Boutique Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 10:30 AM.
Backstage Boutique Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Awards and affiliations

Backstage Boutique Hotel is listed in the 2012 Condé Nast Traveler Hot List.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Spa tub
  • Steam room

Family friendly

  • DVD player
  • Free crib
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels
  • CD player
  • DVD player

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Backstage Boutique Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Zermatt
Backstage Boutique
Backstage Boutique Hotel Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Hotel Hotel Zermatt

Backstage Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 312 reviews
Rating 8 - Good. 62 out of 312 reviews
Rating 6 - Okay. 18 out of 312 reviews
Rating 4 - Poor. 5 out of 312 reviews
Rating 2 - Terrible. 0 out of 312 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yvan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ANDRES, SAN PEDRO GARZA GARCIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay sleep and eat in the heart of zermatt
Stayed 1 night in Aug 2024

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely decorated, soft sheets, very good breakfast, very centric location. The staff were very friendly, courteous and helpful, including the bed breakfast staff. And Carmen at the front desk was great! She gave us great recommendations! Freshly squeezed OJ! Good variety of food items. The bed was very comfortable, amazing views from the deck. The spa was fantastic too and it was included. We had daily beverages in our bedroom and snacks and it was included too. We would definitely stay there again. And needless to say, Zermatt was just amazing!
Stayed 2 nights in Oct 2024

8/10 Good

Oliver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hitel
Stayed 1 night in Aug 2024

8/10 Good

Darren

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The room was amazing, with views of the Matterhorn and staff were always helpful. I would have given a 5 star rating, however, some of the blinds and windows were broken and the room was advertised as the Sky and Stars suite, yet some roof windows wouldn't open and were clearly broken and some of the roof blinds were either missing or broken and unable to open, one of them directly above the main bed.
Stayed 2 nights in Jul 2024

8/10 Good

brenden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and easy to access from the shuttle station on foot with suitcases. Our room had a terrific view of the Matterhorn. The staff were very courteous and the included breakfast was sufficient. The air conditioning lacked power to cool the room in the heat of summer but it was better than no A.C at all. Would return to the same hotel in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in zermatt
Highly recommend. Great location. Great food md service. My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location, not so great hotel
I wanted to love this hotel, but found it to be very awkward and in need of a deep clean and paint job, It is very quirky (which I think is part of the appeal) and was confused by the theme. The kitchen in our sweet was kind of dirty and the shower needed a deep clean. The walls are scuffed and you can tell that the people who stay here "use it hard". The air conditioning was very ineffective with the roof being made out of glass. The front desk staff was not very informative as to area hiking and the like. The man who checked us in was very nice and there was a woman at breakfast every morning (Martha or Marcia) who was the best employee/most helpful that we encountered. More helpful than the front desk. I would choose another place to stay should I visit again.
Stayed 2 nights in Jun 2024

10/10 Excellent

James, Fort Collins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, center of town, amazing!
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.
Stayed 1 night in May 2024

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very special boutique style hotel great location in the heart of the action!
Stayed 2 nights in Feb 2024

8/10 Good

Auto House

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and staff was great
Stayed 4 nights in Dec 2023

10/10 Excellent

Kandace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful-1st class all the way!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all fantastic. View of the Matterhorn from the room's balcony. Architecture and art was very interesting and cool. All of that created an amazing experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

ROSELINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was very accommodating with assisting us getting to the hotel as our flight didn’t get into Geneva till 8pm and there was a three hour train ride to get to Zermatt. She arrange our taxi and everything went so smooth. Thank you Laura. Overall great stay and the food was lovely.
Stayed 3 nights in Oct 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing , go check i promise you will not regret
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Stayed 3 nights in Sep 2023

10/10 Excellent

diana

Traveled with partner
Liked: Amenities
Very unique and clean!
Stayed 1 night in Sep 2023

6/10 Okay

April

Traveled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay here as it was central to downtown Zermatt. The breakfast buffet included was nice and so was the spa access inclusion for guests. The room, was ok. Beds were comfortable. The complaint is in the layout of the room - it’s small and there is no privacy from the bathroom to the bedroom which makes it uncomfortable if you’re staying with others. The patios are very close to one another and that also makes it very uncomfortable if you have people who smoke staying next to you. The deck outside of our room felt unsafe to be on, it definitely needs to be repaired before someone gets hurt and the room air conditioning was the worst I’ve experienced for the price I payed for the hotel. Otherwise - staff were great, super kind.
Stayed 4 nights in Sep 2023

10/10 Excellent

Louise, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
What a fabulous hotel. Beautifully designed with great attention to design detail. Superb location, very comfortable rooms. We unfortunately didn’t have time to use the spa but it looked lovely. One minor point was that the bath towels were a bit on the small side, which was slightly at odds with the general opulence of the hotel. The staff were charming, capable and friendly.
Stayed 1 night in Sep 2023