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CERVO Mountain Resort

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for CERVO Mountain Resort

Room (Alpinist Roof Suite) | Terrace/patio
Room (Alpinist L) | Minibar, in-room safe, individually furnished, desk
Reception
Room (Huntsman Lodge) | Private kitchen | Fridge, coffee/tea maker
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Riedweg 156, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Zermatt - Furi
    ‪9 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Room (Huntsman Spa Suite)

Room (Huntsman Spa Suite) | Minibar, in-room safe, individually furnished, desk

Room (Huntsman Spa Suite)

  • 592 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist Roof Junior Suite)

Room (Alpinist Roof Junior Suite) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist Roof Junior Suite)

  • 527 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist Roof Suite)

Room (Alpinist Roof Suite) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist Roof Suite)

  • 883 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist Spa Suite)

Room (Alpinist Spa Suite) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist Spa Suite)

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Huntsman Lodge)

Room (Huntsman Lodge) | Minibar, in-room safe, individually furnished, desk

Room (Huntsman Lodge)

  • 2583 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Huntsman S)

Room (Huntsman S) | Minibar, in-room safe, individually furnished, desk

Room (Huntsman S)

  • 248 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist Roof L)

Room (Alpinist Roof L) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist Roof L)

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist L)

Room (Alpinist L) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist L)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist M)

Room (Alpinist M) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist M)

  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Alpinist S)

Room (Alpinist S) | Minibar, in-room safe, individually furnished, desk

Room (Alpinist S)

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

About this property

CERVO Mountain Resort

5-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
Ski into CERVO Mountain Resort, where you can enjoy a drink at the bar/lounge and comforts including an outdoor pool and a full-service spa.
CERVO Mountain Resort offers 54 accommodations with tablet computers and iPod docking stations. Rooms open to balconies. Each accommodation is individually furnished. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mountain Ashram Spa has massage/treatment rooms. Services include hot stone massages, sports massages, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Indulge in a treatment at the full-service spa or enjoy a swim in the outdoor swimming pool after a day on the slopes. CERVO Mountain Resort helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a 24-hour fitness center and a sauna.

CERVO Mountain Resort is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM.
CERVO Mountain Resort has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Hot stone massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Built in 2008
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels
  • iPod dock
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between April 24 and June 26.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 150 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

CERVO Mountain Boutique
CERVO Mountain Boutique Resort
CERVO Mountain Boutique Resort Zermatt
CERVO Mountain Boutique Zermatt
CERVO Mountain Resort
Mountain Boutique
CERVO Mountain Resort Hotel
CERVO Mountain Resort Zermatt
CERVO Mountain Boutique Resort
CERVO Mountain Resort Hotel Zermatt

CERVO Mountain Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 116 out of 129 reviews" "
Rating 8 - Good. 9 out of 129 reviews" "
Rating 6 - Okay. 2 out of 129 reviews" "
Rating 4 - Poor. 1 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, wonderful amenities and location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Stayed 3 nights in Aug 2024

10/10 Excellent

Deena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher Johann

Stayed 3 nights in Jul 2024

2/10 Terrible

ghassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

simone

Stayed 2 nights in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 2 nights in Sep 2022

10/10 Excellent

Mansour

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Ever
Best staff, culture and friendliness. Food was so good, no matter which restaurant. We will be coming back!!!
Stayed 4 nights in Apr 2022

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ski in/out. Fabulous property. Ridiculously expensive.
Stayed 6 nights in Jan 2022

6/10 Okay

Omar, Los Angeles

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property Is beautiful and very pleasant to stay at, however they may be short staffed or overworked, as the service was not up to the standard of the room rate. Our food was late, sometimes cold.
Stayed 2 nights in Sep 2021

10/10 Excellent

Soud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - perfect mountain hote
We absolutely Loved every element of the hotel. The food And drink especially was amazing
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service in a great location. Maybe a bit ‘young’ for some people’s taste but we loved it.
Stayed 6 nights in Dec 2020

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

4/10 Poor

Sven

Disliked: Cleanliness, room comfort
Cervo had a high rating on many platforms but we were very disapointed in which condition we found this place. The hotel was not ready for our arrival, e.g. construction work was on going, ski room was not opened yet, dust everywhere incl.our room, from 5 restaurants/bars on the webpage only 1-2 opened, room cleaning only by request and not even properly done, restaurants reservations were mixed up several times. Despite nice design, beautiful spa area, nice food and good selection of wines, the place seemed poorly run and we felt that the hotel did not meet the 5* standard.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nicely decorated, delicious breakfast, friendly staff!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home comfort with plenty of amenities and goodies!
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
View was outstanding, good breakfast, helpful staff
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalet is pretty new and in very good condition. It’s high up on the hill, so it has a good view.
Stayed 1 night in Aug 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CERVO is the best of Zermatt
This was our first trip to Zermatt. From the moment we walked in we felt special. Our room had a perfect view of the Matterhorn and could not have been more comfortable. From the daily stocking of Swiss beer in the fridge to the heated floors in the bathroom everything was perfect. Our meal at Puro was the best of our trip - the food and service were legendary. The location is wonderful with access by elevator and tunnel just outside of the center of town. Do yourself a favor and stay here!!
Stayed 3 nights in Jul 2019