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Grand Hotel Zermatterhof

5.0 star property

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Photo gallery for Grand Hotel Zermatterhof

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Sauna, hot tub, steam room, body treatments, aromatherapy
Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Sauna, hot tub, steam room, body treatments, aromatherapy
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Gym
  • Hot Tub
  • Bar

Explore the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920
  • Matterhorn Museum
    ‪1 min walk‬
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sion (SIR)

Room options

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

  • Mountain view
  • 215 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room (Matterhorn View)

Deluxe Double Room (Matterhorn View) | Living area | TV

Deluxe Double Room (Matterhorn View)

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double Room (Matterhorn View)

Classic Double Room (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room (Matterhorn View)

  • Mountain view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (Chalet - Matterhorn View)

Suite (Chalet - Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Suite, 1 Bedroom, Corner (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Corner (Matterhorn View)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom (Classic)

Superior Suite, 1 Bedroom (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Classic)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Superior Suite, 1 Bedroom (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Matterhorn View)

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Grand Suite (Matterhorn View)

Grand Suite (Matterhorn View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Suite (Matterhorn View)

  • Mountain view
  • 818 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet)

  • 700 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room (Classic)

Superior Double Room (Classic) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room (Classic)

  • 420 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Room With Matterhorn View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Classic Double Room With Matterhorn View

  • Sleeps 2
  • 1 King Bed

Classic Superior One Bedroom Suite

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Chalet Suite with Balcony

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Classic Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

  • Sleeps 1
  • 1 Double Bed

Chalet Suite with Matterhorn View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Corner One Bedroom Suite With Matterhorn View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

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About this property

Grand Hotel Zermatterhof

5-star hotel in Zermatt City Centre
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Grand Hotel Zermatterhof offers 69 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Grand Hotel Zermatterhof features an indoor pool and a hot tub. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 4 meeting rooms. Event facilities measuring 398 square feet (37 square meters) include conference space. This luxury hotel also offers a fitness center, a sauna, and spa services. A train station pick-up service and a train station drop-off service are complimentary for guests.

Grand Hotel Zermatterhof has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.
Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Brasserie Lusi
  • Gourmet Prato Borni
  • saycheese!

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 398 square feet of conference space
  • 4 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

This property is closed from April 13 2025 to June 12 2025 (dates subject to change).
The property is closed between September 23 and December 7.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 35 per pet, per day

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 35 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

National rating

This hotel is rated 5 stars.

Property is also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Grand Hotel Zermatterhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 292 out of 340 reviews
Rating 8 - Good. 33 out of 340 reviews
Rating 6 - Okay. 8 out of 340 reviews
Rating 4 - Poor. 4 out of 340 reviews
Rating 2 - Terrible. 3 out of 340 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maira

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.
Stayed 3 nights in Feb 2025

10/10 Excellent

Penelope

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa
Stayed 4 nights in Feb 2025

10/10 Excellent

Theodore

Stayed 3 nights in Feb 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Stayed 3 nights in Jan 2025

2/10 Terrible

dave

Stayed 2 nights in Dec 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Good Spa. Rooms a little dated.
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveler

Charged for a room I never had the experience of seeing. When the train line went down, I immediately called them about cancelation options. They refused to allow me to cancel.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Stayed 2 nights in Sep 2024

8/10 Good

Pankaj

Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much more could be done to eliminate single use plastic in the guest rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

diane L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
Stayed 1 night in Aug 2024

10/10 Excellent

Rashid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was amazing. Nice staff , good food , amazing breakfast hall with nice piano musician At summer you need just to request a fan and also iff the wither was good it’s enough to open the window
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provides the perfect welcoming and elegant stay. Thank you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela, Alamosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent amenities!
Stayed 2 nights in Aug 2024

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Rabie

Stayed 1 night in Jul 2024

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Perfect!!!

Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.
Incredible breakfast!!
Most luxurious in the village
Welcoming entrance
Stayed 2 nights in Jul 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is nice to know that in our world there still exists a place where excellence is not just a goal—it is a state already achieved, and for this reviewer something greatly appreciated. In my humble opinion, you will never find a finer hotel in such a setting and in every aspect anywhere in the world. I pray God blesses everyone associated with the hotel in every good endeavor.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service. Piano bar and breakfast were great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Emmanuelle

Stayed 1 night in Jun 2024

10/10 Excellent

William, Lexington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
Stayed 2 nights in Jun 2024

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Stayed 1 night in Jun 2024

6/10 Okay

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Noise from church every morning loud
Stayed 2 nights in Feb 2024