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Hotel Alpina

2.0 star property

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Photo gallery for Hotel Alpina

Exterior
In-room safe, desk, cribs/infant beds, free WiFi
Daily buffet breakfast (CHF 25 per person)
Property grounds
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Housekeeping
$337
includes taxes & fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Alpina

Zermatt hotel steps from Matterhorn Museum
Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area, and a hair salon are onsite.
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Alpina features a library, a terrace, and ski storage. Public areas are equipped with complimentary wireless Internet access. This Zermatt hotel also offers tour/ticket assistance, a garden, and a picnic area.

Hotel Alpina is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 237 out of 477 reviews
Rating 8 - Good. 147 out of 477 reviews
Rating 6 - Okay. 58 out of 477 reviews
Rating 4 - Poor. 19 out of 477 reviews
Rating 2 - Terrible. 16 out of 477 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney Elvin Marcelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. Facility was clean and we had everything we needed. Service was very friendly. The elevator seemed a little outdated but it worked. All good, though.
Stayed 1 night in Sep 2025

10/10 Excellent

Alice, Boonville

Traveled with family
Liked: Cleanliness, staff & service
Good for the value. Goo lication
Stayed 1 night in Sep 2025

10/10 Excellent

ASHOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Tim

Traveled with partner
Clean accommodation, simply furnished.
Stayed 2 nights in Sep 2025

6/10 Okay

Jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel. Great room and breakfast. Wish we could have stayed there longer
Stayed 1 night in Sep 2025

8/10 Good

Chunmei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning receptionlist is super good. Booked 2 rooms. One room does not have hair dryer. Tried to find the evening receptionist at8:50 pm and she already left
Stayed 1 night in Sep 2025

8/10 Good

Roxie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We just needed the basics, bed and bathroom. If you are looking for a refrigerator or coffee maker in your room, you won't get it. It is located right in the center of town, which was perfect for us. We just needed a place to sleep after hiking all day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ivy

Traveled with group
Liked: Cleanliness, staff & service
Excellent customer service from cleaning crew.
Stayed 3 nights in Sep 2025

10/10 Excellent

Blesilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the train station, walkable and has friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

6/10 Okay

Rosemarie

Traveled with group, Traveled with family
Liked: Staff & service
Great location - rooms dusty/ shower curtain broke very easily / no safe or fridge
Stayed 1 night in Sep 2025

6/10 Okay

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Gorgeous area and sweet hotel but walls paper thin . Two very loud people next door spoiled nights sleep into the early hours . Views from hotel wonderful tho !
Stayed 1 night in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Better to share a bathroom as a solo traveller

Service great. Location good. Be aware reception is in the adjacent building… and they close at 9pm. Room was a solo room w bathroom…. Old and not in great condition. Not a great outlook and bed uncomfortable. I needed to stay an extra night and could only book a single/solo shared bathroom room… ironically it cost a little more than w a bathroom, but it was so much better. The hotel was fine and fine enough for a single night stay. But book the shared bathroom option of your a solo traveller. That room was on the top floor, had a balcony, better design and better bed! Shared bathroom very clean. Review is for the single room w bathroom.
Stayed 1 night in Aug 2025

6/10 Okay

Roy

Traveled with partner
Disliked: Amenities
It was just ok
Stayed 1 night in Aug 2025

4/10 Poor

Judith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Alpina urgently needs renovations. Shutters cannot be fixed. Aircon in the bathroom is deafening. Sink in the bathroom stinks moldy. Cupboard stinks sweaty. You can hear everything, what people say in the next room. Booking price of 177 CHF is a joke for what the hotel offers. Do not go there.
Stayed 1 night in Aug 2025

8/10 Good

Anshul

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Robin

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel amicale, tres bien situé
Stayed 3 nights in Aug 2025

10/10 Excellent

Chang-Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Alwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station & Coop. Check-in is not in this property and no hairdryer in the room.
Stayed 2 nights in Jul 2025

6/10 Okay

ray, Saratoga

Traveled with family
Bath room is too simple and not equipped properly!
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Gabriella

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025