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Hotel Ambassador Zermatt

4.0 star property

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Photo gallery for Hotel Ambassador Zermatt

Property entrance
Indoor pool, sun loungers
Property entrance
Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
The current price is $410
includes taxes & fees
May 17 - May 18

Explore the area

View in a map
Spissstrasse 10, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn) | Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 Bed Room Suite in Suite

1 Bed Room Suite in Suite | Premium bedding, pillowtop beds, minibar, in-room safe

1 Bed Room Suite in Suite

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

2 Room Suite in Family room | Premium bedding, pillowtop beds, minibar, in-room safe

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

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About this property

Hotel Ambassador Zermatt

4-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a sauna, and a hot tub are onsite.
Hotel Ambassador Zermatt offers 84 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Hotel Ambassador Zermatt provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center. This business-friendly hotel also offers a terrace, multilingual staff, and ski storage.

Hotel Ambassador Zermatt is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM. A hosted evening meal is available for a surcharge daily.
Restaurant Tapas & Wine - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Hotelbar - Overlooking the garden, this bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 10.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 15.00 per pet

Welcoming dogs and cats only

1 total pets

Children and extra beds

Children are welcome

Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for CHF 90 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt

Ambassador Zermatt

Ambassador Zermatt Hotel

Hotel Ambassador Zermatt

Zermatt Ambassador Hotel

Hotel Ambassador Zermatt Hotel

Hotel Ambassador Zermatt Zermatt

Hotel Ambassador Zermatt Hotel Zermatt

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 521 reviews
Rating 8 - Good. 153 out of 521 reviews
Rating 6 - Okay. 29 out of 521 reviews
Rating 4 - Poor. 11 out of 521 reviews
Rating 2 - Terrible. 6 out of 521 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tin

Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jan 2026

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean and nice room. nice staff and great breakfast and pool/spa!
Stayed 4 nights in Feb 2026

10/10 Excellent

Jeffrey, Sacramento

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Stayed 2 nights in Jan 2026

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, large room, nice breakfast
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2026

10/10 Excellent

Ng

Stayed 3 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Clean and lovely view.
Stayed 1 night in Jan 2026

6/10 Okay

Chukwuma

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Breakfast was fabulous.
Stayed 1 night in Jan 2026

10/10 Excellent

alfredo

Liked: Cleanliness
Stayed 3 nights in Jan 2026

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Stayed 5 nights in Dec 2025

10/10 Excellent

Iliana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

4/10 Poor

Whitney

Traveled with partner
Liked: Cleanliness
We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Stayed 6 nights in Dec 2025

2/10 Terrible

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Estlin

Stayed 1 night in Dec 2025

10/10 Excellent

Nurunnajibah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica, St. Johns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments.
Exterior decorated for Christmas
Indoor pool
Sauna
Hot tub
Stayed 3 nights in Dec 2025

10/10 Excellent

Andriy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Clark, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Sep 2025

10/10 Excellent

Bonnie

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hoi Ni Hele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Brilliant hotel with friendly and helpful staffs, lovely room, great location and brilliant views
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best view ever

The best view ever from our room - the Matterhorn! Disappointingly no air conditioning but it was unseasonably hot weather. Breakfast was varied and plentiful.
Stayed 1 night in Aug 2025

10/10 Excellent

Samir, West Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, convenient, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

sanjay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was rude
Stayed 1 night in May 2025