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Hotel Basecamp

3.0 star property

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Photo gallery for Hotel Basecamp

Front of property - evening/night
Creator video - submitted by Naty's Travel Favs
Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi
Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi
Superior Double Room | Mountain view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Pet friendly
  • Laundry
$343
includes taxes & fees
Dec 16 - Dec 17

Explore the area

View in a map
Riedstrasse 80, Zermatt, Valais, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Furi - Riffelberg
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Valley view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Superior Double Room

10.0 out of 10
Exceptional
(17 reviews)
  • 420 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Single Room, Non Smoking

Economy Single Room, Non Smoking | In-room safe, desk, cribs/infant beds, free WiFi

Economy Single Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Quadruple Room

10.0 out of 10
Exceptional
(7 reviews)
  • 42 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About this property

Hotel Basecamp

3-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a bar/lounge, a snack bar/deli, and a sauna. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a library are onsite.
Hotel Basecamp offers 27 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas and include desks. 80-cm flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Zermatt hotel also offers a sauna, a library, and ski storage.

Hotel Basecamp is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hiking/biking trails
  • Library
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 262 out of 318 reviews
Rating 8 - Good. 42 out of 318 reviews
Rating 6 - Okay. 10 out of 318 reviews
Rating 4 - Poor. 1 out of 318 reviews
Rating 2 - Terrible. 3 out of 318 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Serve good breakfast, hospitality is great
Stayed 3 nights in Aug 2025

10/10 Excellent

Woojin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was awesome. Approximately 10 minute-walk from both the Gornergrot train station and the Zermatt cable car station. Great view from the balcony as well.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisa, Oregon City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only here for a short stay, but it was perfect. Friendly staff, room with an excellent view, easy check in, close to many trails.
Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our time here! As soon as we arrived, the staff got us into our room and they were so kind! The room and view were beautiful, breakfast was excellent, the hotel was super clean and beautifully furnished! We will absolutely be coming back!
Stayed 2 nights in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the Matterhorn from large, comfortabe room. Very nice, modern amenities. Memorable skylight of nearby mountains. Helpful staff with good advice. Very good breakfast offerings and service. We have stayed at many special hotels around the world. This one rates highly overall and for value.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, excellent staff, and adorable room, with a great balcony and view of the Matterhorn!
Stayed 3 nights in Aug 2025

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel boasts an exquisite ambiance, adorned with climbing gear and captivating photographs. The beds were exceptionally comfortable, and the breakfast selections added to the convenience of our stay. Most notably, the assistance provided by the front desk staff in organizing our stay and excursions was invaluable, with special recognition to Rebecca for her exceptional support.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Luciano very friendly receptionist / bartender. Quiet street.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lucia, Markham

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 1 night in Jul 2025

8/10 Good

Shoobha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem!

The hotel staff were great! The room was very clean and quite spacious. We were shocked to find that our room had an excellent view of the Matterhorn from the balcony. The breakfast that was included was also very nice! It was more than a buffet. They also provided hot dishes to order along with fresh hot cappuccinos.
Stayed 1 night in Jun 2025

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right!

This hotel was perfect for us. Traveling as a family of four (two grown boys plus parents), it’s hard to find places where you don’t have to book two rooms. This ‘apartment’ was perfect. Large bed for us and twin lifts for the boys. Breakfast was great, staff helpful and fun. Highly recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

daryl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Sujata

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent rooms , good breakfast
Stayed 2 nights in Jun 2025

10/10 Excellent

Qian Hui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room (Half dome) with most of the basics provided. Breakfast was decent with friendly staff. Highly recommended!
Stayed 3 nights in May 2025

8/10 Good

Jody L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Gerardo, Midland

Stayed 3 nights in May 2025

10/10 Excellent

Samir, Pembroke Pines

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Spacious room. The service was outstanding. Breakfast was awesome. The only thing I didn’t like, is that there is no air conditioning.
Stayed 3 nights in May 2025

10/10 Excellent

Maan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay for one night definitely will come back
Stayed 1 night in May 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean well tended property. Staff was very friendly and helpful. Beautiful view of the Matterhorn from our private veranda.
Stayed 2 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Staff was amazing! Views incredible. The website was representative of what we had. Definitely recommend!!
Stayed 2 nights in May 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! We have loved all our stops, but what do you say about a place that is very clean, has a huge room, large bathroom AND a balcony that looks directly at Matterhorn?!! I say that we will be back. Rebecca at the desk was so helpful. She got us checked in quickly, gave us our key (a real key. You’ll understand it fits the whole vibe) and we were quickly off to walk around town. The hotel has a family run feel and I should have asked. Or maybe it says and we were just too busy having fun to notice. Rebecca was also very helpful in getting us information about skiing and made reservations at a fondue restaurant for us. I will say that everything in Zermatt is expensive so don’t let the price, alone, turn you off. This hotel and the town are so cool. It is definitely worth the small splurge. Breakfast is also included and quite good. Can’t wait to get back!
Stayed 3 nights in Apr 2025