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Hotel Excelsior

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Excelsior

Exterior
Bar (on property)
Junior Suite, Balcony | View from room
Double Room, Balcony (South) | Mountain view
Lobby

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Housekeeping
  • Bar
  • Laundry
  • Pet friendly
  • Free WiFi

Explore the area

Map
Hofmattstrasse 38, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Kaffee Rösterei & Kitchen
    1 min walk
  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

  • 452 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

  • 312 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

About this property

Hotel Excelsior

3-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a restaurant, a bar/lounge, and laundry facilities. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, free newspapers, a garden, and a front-desk safe are onsite.
Hotel Excelsior offers 25 accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Zermatt hotel also offers a terrace, ski storage, and a garden.

Hotel Excelsior is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Restaurant La Ferme - Onsite restaurant.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 121 out of 170 reviews" "
Rating 8 - Good. 42 out of 170 reviews" "
Rating 6 - Okay. 6 out of 170 reviews" "
Rating 4 - Poor. 1 out of 170 reviews" "
Rating 2 - Terrible. 0 out of 170 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, close to the train station.
Stayed 1 night in Jul 2024

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
OK hotel, nothing special
Position and view good, I had view over the town rather than the Matterhorn. Otherwise, ok but nothing special
Stayed 1 night in Jul 2024

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

marianne

Stayed 5 nights in Jul 2024

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel in Zermatt for one night and it was amazing! I was very surprised at how central the hotel is within Zermatt. It is close to the river but also very close to the high street, which is full of restaurants and bars. Upon arrival, we were upgraded to have a room with a view of the Matterhorn, as well as breakfast being included. I would highly recommend this hotel to anyone staying in Zermatt and I would certainly stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Rob

Stayed 3 nights in Jun 2024

10/10 Excellent

mayur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Liked it.
Stayed 1 night in Jul 2024

8/10 Good

Lutfinisha

Stayed 1 night in Jun 2024

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.
Stayed 3 nights in May 2024

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Michele

Traveled with family
Liked: Amenities, property conditions & facilities
Quaint, quiet and cleat
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.
Stayed 1 night in May 2024

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous view from our balcony of the Matterhorn!
Stayed 1 night in Apr 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The board and boot storage with boot heaters.
Stayed 2 nights in Apr 2024

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, well located
Excellent location, easy walk everywhere. Comfortable and included breakfast was very good. Bed was firm and comfortable. Only one complaint- hot water in shower fluctuates between hot, cold and warm. I would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service and they have a shuttle.
Stayed 1 night in Dec 2023