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Hotel Helvetia

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Helvetia

Standard Double Room | In-room safe, blackout drapes, free WiFi, bed sheets
Balcony
Family Suite | In-room safe, blackout drapes, free WiFi, bed sheets
Exterior detail
Property entrance

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Old Zermatt
    1 min walk
  • Zermatt Gornergratbahn Station
    5 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Economy Twin Room

Economy Twin Room | In-room safe, blackout drapes, free WiFi, bed sheets

Economy Twin Room

  • 108 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room

  • 161 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite

In-room safe, blackout drapes, free WiFi, bed sheets

Family Suite

  • 753 sq ft
  • Sleeps 5
  • 5 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room

  • 161 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

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Free WiFi
Breakfast available
Housekeeping
4.3 out of 5, Excellent, (301)
The price is $128
per night
$142 total
includes taxes & fees
Jan 12 - Jan 13
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About this property

Hotel Helvetia

Hotel in Zermatt City Centre
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Helvetia include ski storage and complimentary wireless internet access.
Hotel Helvetia offers 14 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Hotel Helvetia is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 9:00 AM.
Restaurant Helvetia - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Guests will receive key retrieval information
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 133 out of 659 reviews" "
Rating 8 - Good. 270 out of 659 reviews" "
Rating 6 - Okay. 166 out of 659 reviews" "
Rating 4 - Poor. 58 out of 659 reviews" "
Rating 2 - Terrible. 32 out of 659 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Marsha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is quite run down and needs updates. The room for 3 adults was small, but we managed. The shower was not very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Jackson

Stayed 1 night in Sep 2024

6/10 Okay

Rex

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The owner was kind and accommodating.
Stayed 1 night in Sep 2024

8/10 Good

PHANTHIP

Stayed 1 night in Sep 2024

2/10 Terrible

Kenneth

Traveled with group, Traveled with partner
The location was ideal. Breakfast being included. The stairs were narrow and many. Not recommended for ederly. Sharing a balcony with neighbouring room. Very basic room.
Stayed 1 night in Sep 2024

6/10 Okay

Gregory

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No real front desk. The first interaction was from someone in the restaurant “what’s your name take your key “ Room was on the 4th floor no elevator and no one offered to help. The room was barely big enough for the bed. We needed an adapter but there was no one to help. We asked at a pharmacy and they helped us. When we told them where we were staying they said “Oh, that’s not a hotel “. We agree
Stayed 2 nights in Sep 2024

4/10 Poor

Janet

Disliked: Staff & service, amenities, property conditions & facilities
If you want to sleep at night do not stay here. The hotel is rated as a 3 star, but I would give it a 1 star. It’s located above a noisy bar that is loud at night and has no sound proofing. I would not recommend this hotel
Stayed 1 night in Sep 2024

4/10 Poor

Kris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Benny, Irving

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Amir

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great location, the room was a little bit small but we were out most of the time. r I should add on the street people were singing and laughing late into the night. It woke us up and the kids had a little bit of hard time sleeping.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Li

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location in the city center. Next to the church and the famous Hotel Monte Rosa. With a view of Matterhorn. However, the hotel is a very old wood building with very small rooms, no elevator, no English TV channel and poor WiFi.
Stayed 2 nights in Jun 2024

4/10 Poor

Agnieszka

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Location plus Negative, availability of staff
Stayed 1 night in Jun 2024

8/10 Good

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
When you visit the property do not carry big baggage
Stayed 1 night in Jun 2024

6/10 Okay

Zack

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was under construction but nice with an excellent location. The food options around were quite expensive which was expected. We spent majority of a day in the park with an excellent view of the Matterhorn (5 minute walk).
Stayed 1 night in May 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
À typical building has we know in the mountains. A Little hold but comfortable
Stayed 1 night in May 2024

8/10 Good

An

Liked: Staff & service
Basic property. No stairs. Definitely dated and older but clean and works! One of the cheaper options in zermatt and had a 4 person bed room.
Stayed 1 night in May 2024

8/10 Good

nanrong

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice view balcony and good convenient
Stayed 1 night in May 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bradley T

Worked out great
Stayed 2 nights in Apr 2024

4/10 Poor

Jay

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean and tidy. This would have been a lovely stay however at midnight a drunk man was beating on the doors and screaming. I had to call the police. The problem with the rooms are that there is no door or entrance which safeguards the rooms. Anyone can walk up the stairs and did in this case.
Stayed 2 nights in Apr 2024

4/10 Poor

Bin, SAN FRANCISCO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Music noisy at night.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautiful, quaint, historic property, right on the main street in zurich. You can't beat it for charm and location. Clean, tidy. On the small side, but for the price i think it was great! It can be a bit noisy if your room is in the front and on a lower floor, but nothing a pair of Earplugs won't solve!
Stayed 1 night in Feb 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Totally terrible hotel. There are no signs like Do not disturb. Staff entered our room on 2nd day to change bedsheets. I had valuables inside. On check out day they entered our room when we were having breakfast and took out the sheets and towels. I had not bathed yet. At 7am plus. 2nd time came in when we were in the room at 8am. Why are they coming in when we have not checked out? Bath area is on 2.5 x 2.5 feet.
Stayed 2 nights in Feb 2024