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Hotel Matthiol

4.5 star property

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Photo gallery for Hotel Matthiol

Outdoor spa tub
Front of property - evening/night
Reception
Double Room, Balcony, Mountain View (Spa Double Room with Matterhornview) | 1 bedroom, premium bedding, minibar, in-room safe
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
Moosstrasse 40, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪8 min walk‬
  • Sunnegga Ski Resort
    ‪22 min walk‬
  • Sion (SIR)

Room options

View all photos for Standard Double Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

  • Mountain view
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Balcony, Mountain View (Spa Double Room with Matterhornview)

Double Room, Balcony, Mountain View (Spa Double Room with Matterhornview) | 1 bedroom, premium bedding, minibar, in-room safe

Double Room, Balcony, Mountain View (Spa Double Room with Matterhornview)

  • Mountain view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Mountain View (Spa Double Room)

Double Room, Mountain View (Spa Double Room) | 1 bedroom, premium bedding, minibar, in-room safe

Double Room, Mountain View (Spa Double Room)

  • Mountain view
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Matthiol

4.5-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
Ski into Hotel Matthiol, where you can relax in a full-service spa, enjoy a drink at the bar/lounge, or have a meal at the restaurant. Housekeeping is available on request.
Hotel Matthiol offers 33 accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. 31-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and minibars. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include MP3 docking stations and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and Turkish bath/hammam.
Have fun with onsite winter activities, including ice skating and snowshoeing. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a health club and a steam room. Hotel Matthiol helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Dining options at the hotel include a restaurant and a snack bar/deli. Wireless Internet access is complimentary.

Hotel Matthiol is a smoke-free property.

Onsite venue - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Hungarian, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free train station pick-up and drop-off shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Ice skating
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowshoeing
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Hot stone massages
  • Sauna
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 31-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Tablet computer

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between April 14 and May 9.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 900 per person (one-way)
  • Airport shuttle fee per child: CHF 900
  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Matthiol
Hotel Matthiol Zermatt
Matthiol
Matthiol Zermatt
Hotel Matthiol Hotel
Hotel Matthiol Zermatt
Hotel Matthiol Hotel Zermatt

Hotel Matthiol Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 398 out of 502 reviews
Rating 8 - Good. 84 out of 502 reviews
Rating 6 - Okay. 10 out of 502 reviews
Rating 4 - Poor. 8 out of 502 reviews
Rating 2 - Terrible. 2 out of 502 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Feb 2025

10/10 Excellent

Jorge, Arcos De La Frontera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magnificent. The views are great. The decoration is very nice. All the staff is extremely friendly. I recommend this place very much. Zermat is beautiful and this property is wonderful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Raymond, Boynton Beach

Liked: Cleanliness
Stayed 4 nights in Jan 2025

8/10 Good

David, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the nicest I've ever stayed in, but is very far from the city center. It is also further from the ski lifts than advertised by quite a bit.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful Getaway. Exceptional Staff.

It was a wonderful stay. The breakfast was outstanding. The staff were helpful, friendly and always with a smile. They made the stay that much more special and the reason for the 5 stars. The only issue was this noise in the pipes in the room. I assume when someone else flushed a toilet.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ingrid Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient location
Stayed 7 nights in Dec 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! The staff were all very accommodating and helpful. Nice breakfast. Clean, comfortable bedding.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything here was perfect, from the room to the service. Not one complaint. Thank you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shifra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 5 nights in Dec 2024

10/10 Excellent

Patrick, Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff super kind and helpful, great dining, beautiful view of the Matterhorn, great room well appointed and clean. Wonderful time in Zermatt!
Stayed 4 nights in Sep 2024

10/10 Excellent

DJ

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“
Stayed 2 nights in Sep 2024

10/10 Excellent

Katherine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not exaggerating when I say this is my favorite hotel I have stayed in in many trips to Europe. The owners were so kind. The hotel is beautiful and they have so many little touches that make it special. Absolutely loved it!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Really nice hotel facilities and staff. Nice and quiet area away from the busy main strip, but can still easily walk over. Thank you for the upgrade too!
Stayed 2 nights in Sep 2024

10/10 Excellent

judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Jewel in Zermatt

Lovely charming boutique hotel slightly off the beaten path and out of the chaotic center of Zermatt. The staff was beyond lovely and accommodating. The restaurant on site a hidden jewel and food was beyond delicious. Even if you’re not staying here, give the restaurant a try.
Stayed 2 nights in Sep 2024

10/10 Excellent

david, Edgefield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, and great staff. Will return if back in Zermatt.
Stayed 2 nights in Aug 2024

10/10 Excellent

Magnum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Surinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay in Zermatt. The property is away from the main dining and shopping district which was important to us but e say enough to walk to town to eat or shop. The hotel is new, modern and very clean. The restaurant on site is very good which allows you to stay close for breakfast and dinner. The staff were very attentive and responsive. Highly recommend this for a trip to Zermatt.
Stayed 2 nights in Jul 2024

10/10 Excellent

Todd

Liked: Property conditions & facilities
I had a relaxing stay at this hotel and would book here again in a heart beat :). Great customer service in a perfect location
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic stay - we wanted a smaller hotel feel in the alpine area. Service was amazing!
Stayed 2 nights in Jun 2024

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Stay Ever

This was the most incredible hotel I’ve been to in a long time. The staff go above and beyond to make you feel relaxed, welcomed and luxurious. The property is clean, beautiful and safe. The rooms are breathtaking and the restaurant Filet et Files was a special treat. I will be booking again!
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This property is exceptional! Modern and well appointed. Room was perfect with a Sauna. Steam-room, and large bath tub!! On-site restaurant for dinner and breakfast was outstanding.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brent, Shady Shores

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Property was amazing. The room included a luxury soaking tub with bath salts, dry sauna and steam shower. Slept with the windows open and woke to the lovely sound of birds chirping. Wonderful bar and outdoor patio area. The front desk kindly assisted in helping us find a hotel at our next destination. The hotel shuttle driver was super kind.
Stayed 2 nights in Jun 2024