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Hotel Monte Rosa

4.0 star property

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Photo gallery for Hotel Monte Rosa

Exterior
Enzian Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar
Indoor pool
Matterhorn Suite | View from room
Monte Rosa Suite, Mountain View | Premium bedding, down comforters, pillowtop beds, free minibar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Hot Tub
  • Gym

Explore the area

Map
Bahnhofstrasse 80, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sunnegga Ski Resort
    ‪20 min drive‬
  • Sion (SIR)
    ‪77 min drive‬

Room options

View all photos for Enzian Superior Double Room

Enzian Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Enzian Superior Double Room

  • 322 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Monte Rosa Suite, Mountain View

Premium bedding, down comforters, pillowtop beds, free minibar

Monte Rosa Suite, Mountain View

  • 592 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Matterhorn Suite

Matterhorn Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Matterhorn Suite

  • 537 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Edelweiss Deluxe Room, Mountain View

Edelweiss Deluxe Room, Mountain View | Premium bedding, down comforters, pillowtop beds, free minibar

Edelweiss Deluxe Room, Mountain View

  • 375 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Alpenrose Double Room

Alpenrose Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Alpenrose Double Room

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Whymper Suite

Whymper Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Whymper Suite

  • 807 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

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Penthouse Deluxe Suite Matterhorn View | View from room

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  • Hot Tub
  • Breakfast included
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4.8 out of 5, Exceptional, (572)
The price is $421
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$447 total
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About this property

Hotel Monte Rosa

4-star Zermatt hotel, connected to a shopping center in Zermatt City Centre
Along with a golf course, this hotel has a restaurant and a nightclub. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel Monte Rosa offers 41 accommodations with free minibar items and minibars. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a golf course, Hotel Monte Rosa features an outdoor tennis court and a hot tub. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 4-star property. This luxury hotel also offers a nightclub, a fitness center, and a sauna. Guests can use the indoor pool and outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Monte Rosa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Hotel Monte Rosa has a restaurant on site.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Hotel Monte Rosa is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.
The property is a member of Historic Hotels of Europe.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 30 for adults and CHF 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 9-hole golf course
  • Bicycle rentals
  • Golf driving range
  • Gym
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Hot tub
  • Ice skating
  • Indoor pool (guest access)
  • Library
  • Nightclub
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Elevator (31 inch wide door)

More

  • 2 buildings
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between September 22 and December 13.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 40 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 160.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 30 for adults and CHF 20 for children
  • Airport shuttle fee: CHF 600 per vehicle (one way)
  • Pet fee: CHF 40 per pet, per night
  • Rollaway bed fee: CHF 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Monte Rosa
Hotel Monte Rosa Zermatt
Monte Rosa Zermatt
Monte Rosa Hotel
Monte Rosa Zermatt
Hotel Monte Rosa Hotel
Hotel Monte Rosa Zermatt
Hotel Monte Rosa Hotel Zermatt

Hotel Monte Rosa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 142 out of 163 reviews
Rating 8 - Good. 11 out of 163 reviews
Rating 6 - Okay. 5 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 2 out of 163 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, easy to get to everything, quiet, convenient
Stayed 3 nights in Jan 2025

10/10 Excellent

Ejerina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. Wish we are still there.
We love this hotel so so much! The staff are super nice and helpful. We had issues with our snowboard gears that we had to ship from the US and they were so responsive to all my emails and were very helpful. We are so grateful to them especially Iliana and Sarah. They truly provide the best service. Very friendly and accommodating. The hotel itself is old but I wouldn’t say outdated at all. It has character. We wouldn't have it any other way. We had the view of the Matterhorn from our balcony which was awesome! The location is within walking distance to everything. The breakfast, especially the salmon benedicts that we ate for 4 days straight, were so good. We loved the friendly staff and service during breakfast as well. We loved the access to the pool and spa of the sister hotel as well. So highly recommend this hotel and will go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Xie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Karl, Port moody

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actualy were move over to Mont Cervin Palace (Sister property). Wonderful experience. Staff exceptional in every way. Helpfull and friendly. Property: wonderful. Great breakfast and breakfast staff. Pool was very nice. We were primarily hiking in the area so it was nice to have a pool available at the end of a long day in the mountains. Location: centre of the town. Everything is walkable. Loads of pubs and restaurants within a couple of minutes. I recommend and would stay here again.
Stayed 4 nights in Sep 2024

4/10 Poor

James

Disliked: Staff & service
We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.
Stayed 1 night in Sep 2024

10/10 Excellent

Bret, Highlands Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing staff and service! Will be back !
Stayed 1 night in Aug 2024

10/10 Excellent

Jeremy, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Important to note that there is no driving in Zermatt so parking is in the adjacent town where you take the train in. Small vehicles will take you from the station to the hotel and everything is highly walkable. The hotel is well centered in the city and the staff is amazing. It's the oldest hotel in the city and has a lot of neat history.
Stayed 1 night in Aug 2024

8/10 Good

Les

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in heart of downtown
Stayed 1 night in Aug 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

mat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the front desk are so kind
Stayed 2 nights in Aug 2024

10/10 Excellent

Vivian Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, minutes away from the train station or the hiking trail. Highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Marcin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, charming hotel in walkable distance from the main attractions: Gornergrat train and Matterhorn Glacier Paradise cable car stations. Our room was large and very comfortable. The staff was very friendly and helpful. I highly recommend choosing Monta Rosa for a stay in Zermatt!
Stayed 3 nights in Aug 2024

10/10 Excellent

Dionne

Stayed 2 nights in Aug 2024

10/10 Excellent

Paris

Stayed 2 nights in Aug 2024

10/10 Excellent

Katarzyna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Highly recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel! Staff was so friendly and helpful. Highly recommend
Stayed 2 nights in Jul 2024

10/10 Excellent

Heather, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Stay Ever!!!!! Zermatt is full of hotel choices so you can’t go wrong:). The Hotel Monte Rosa is right in the middle of the valley, historic, beautiful and elegant. The breakfast is delicious, the bathrooms modern, bed super comfy and the staff is Brilliant. If you need a spa, the walk is quick and facilities are excellent.
Stayed 3 nights in Jul 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old time hotel in lovely setting
Stayed 2 nights in Jul 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service, Beautiful Hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Prevesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Federico, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Monte Rosa hotel. Large and clean rooms, top quality service. Super breakfast and service from Carmen and all the servers. All the employees are committed to excellence. Debora from the front desk was amazing, always with a smile and helping. Kudos to Monte Rosa! Top service
Stayed 3 nights in Jul 2024

10/10 Excellent

Norma, Lakewood Ranch

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time on our honeymoon! Next time we are in Zermatt, we will definitely look to come back!
Stayed 3 nights in Jul 2024

2/10 Terrible

Sumedha

Stayed 1 night in Jul 2024