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Hotel National

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel National

Exterior
Indoor pool
Terrace/patio
Bar (on property)
Sauna, spa tub, steam room, aromatherapy, hot stone massages

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa

Explore the area

Map
Matterstrasse 39, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt–Sunnegga Funicular
    1 min walk
  • Zermatt Visitor Center
    6 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Matterhorn)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room (Matterhorn)

  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking, Ensuite

Deluxe Double Room, Non Smoking, Ensuite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room, Non Smoking, Ensuite

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Mini Family room

Mini Family room | Hypo-allergenic bedding, minibar, in-room safe, desk

Mini Family room

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Bedroom, Mountain View

Deluxe Double Room, 1 Bedroom, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 Bedroom, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Matterhorn)

Suite (Matterhorn) | Living area | 42-inch flat-screen TV with digital channels, TV

Suite (Matterhorn)

  • 592 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Queen Sofa Bed

View all photos for Deluxe Family room

Deluxe Family room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Family room

  • 538 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About this property

Hotel National

4-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hotel National offers 54 accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Hotel National features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 398 square feet (37 square meters) include conference space. This family-friendly hotel also offers a children's pool, a fitness center, and a library.

Hotel National is a smoke-free property.

Onsite venue - This restaurant serves dinner only. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 398 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel National Zermatt
National Zermatt
National Hotel Zermatt
Hotel National Hotel
Hotel National Zermatt
Hotel National Hotel Zermatt

Hotel National Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 90 out of 111 reviews" "
Rating 8 - Good. 16 out of 111 reviews" "
Rating 6 - Okay. 3 out of 111 reviews" "
Rating 4 - Poor. 0 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Vinod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Great views and great location
Stayed 2 nights in Jun 2024

10/10 Excellent

Bavand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must see- The best service and great location
Lovely staff, extremely helpful and nice. The hotel is great as well. We’re having a great time even with the worst flooding in the last 10 years.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sauna and pool are amazing. The breakfast was great. Everyone there was very friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Timothy

Traveled with family
Outstanding amenities and staff.
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Vassilios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is excellent in National Hotel, I love it

2/10 Terrible

paul

Stayed 7 nights in Dec 2021

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, staff & service
Some Good Some Bad
Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
Stayed 4 nights in Dec 2021

6/10 Okay

Shan, Longmeadow

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.
Stayed 2 nights in May 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff super helpful. Was an avalanche so couldn’t make it but they helpfully moved my dates to accommodate. Very much looking forward to staying!
Stayed 2 nights in Jan 2021

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Literally across the street from the Sunegga lift. Hearty breakfast, ski storage and boot warmers in basement and fantastic spa (whirlpool and sauna) were perfect complement for skiing. Staff was very welcoming and gave us lots of advice on skiing and rentals. Room was spacious and balcony overlooking the Matterhorn was icing on the cake!!
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ski hotel
A very comfortable hotel with great service and an excellent breakfast buffet. Lovely view of the Matterhorn from our window in the mornings! The hotel is just steps away from a good ski rental shop (20% discount for hotel guests) and the Sunegga funicular.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, old-fashioned property. Nice view of the Matterhorn.
Stayed 2 nights in Dec 2018

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with exceptional customer service
Beautiful hotel, with possibly the best level of service I’ve ever experienced! That staff are always very friendly and extremely helpful. The location is perfect, the rooms lovely and facilities such as the spa, very good. I will be back!
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good breakfast large rooms with good views and very friendly staff. Sauna and steam room were good
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Richard, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good facilities.
Hotel is only 5 minutes walk from station, lots of character, friendly and welcoming staff. lovely breakfast and swimming pool facilities.
Stayed 2 nights in Jun 2018

10/10 Excellent

helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

10/10 Excellent

Vladimir, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel with best location.
Suite with 2 floors and great view/ fire place and jacuzi.
Stayed 7 nights in Dec 2017