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Resort La Ginabelle

4.5 star property

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Photo gallery for Resort La Ginabelle

Exterior
View from property
Outdoor pool, sun loungers
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
Comfort Double Room | Premium bedding, down comforters, memory foam beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping
$430
includes taxes & fees
Nov 28 - Nov 29

Explore the area

View in a map
Vispastrasse 52, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room | Premium bedding, down comforters, memory foam beds, minibar

Comfort Single Room

9.2 out of 10
Wonderful
(5 reviews)
  • 183 sq ft
  • River view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, down comforters, memory foam beds, minibar

Comfort Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room with Partial Matterhorn View

Standard Double Room with Partial Matterhorn View | Premium bedding, down comforters, memory foam beds, minibar

Standard Double Room with Partial Matterhorn View

10.0 out of 10
Exceptional
(10 reviews)
  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium double room with Matterhorn View

Premium double room with Matterhorn View | Premium bedding, down comforters, memory foam beds, minibar

Premium double room with Matterhorn View

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment

Comfort Apartment | Premium bedding, down comforters, memory foam beds, minibar

Comfort Apartment

  • 495 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Apartment with Matterhorn View

Superior Apartment with Matterhorn View | Premium bedding, down comforters, memory foam beds, minibar

Superior Apartment with Matterhorn View

  • 517 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Large Twin Sofa Beds

View all photos for Premium Apartment with Matterhorn View

Premium Apartment with Matterhorn View | Living area | 43-inch TV with cable channels, heated floors

Premium Apartment with Matterhorn View

  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior
Alpenhotel Fleurs de Zermatt
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, 802 reviews
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About this property

Resort La Ginabelle

4.5-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Resort La Ginabelle offers 47 accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.
In addition to a full-service spa, Resort La Ginabelle features an outdoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers a fitness center, spa services, and a terrace. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.

Resort La Ginabelle is a smoke-free property.

Resort La Ginabelle has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Train station pick-up and drop-off shuttle (surcharge) from 7:30 AM to 8:00 PM
  • Train station shuttle on request

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Ginabelle
Ginabelle Hotel
Ginabelle Hotel Zermatt
Ginabelle Zermatt
La Ginabelle
Resort La Ginabelle Hotel
Resort La Ginabelle Zermatt
Resort La Ginabelle Hotel Zermatt

Resort La Ginabelle Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 158 out of 208 reviews
Rating 8 - Good. 38 out of 208 reviews
Rating 6 - Okay. 7 out of 208 reviews
Rating 4 - Poor. 4 out of 208 reviews
Rating 2 - Terrible. 1 out of 208 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

HARUHIKO

Stayed 2 nights in Aug 2025

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Neville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was extremely well presented, breakfast choice excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard of hotel was exceptional. Excellent assortment of options for breakfast. Rooms immaculate and very spacious. Staff were so friendly and helpful nothing was a problem
Stayed 2 nights in Jul 2025

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great view of the Mattehorn mountain, specially at sun rise. Very friendly staff. Good location. Everything was spot on.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amy

Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sharada

Stayed 2 nights in Jun 2025

6/10 Okay

Sumit Kumar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great property with admirable rooms. The front desk can do a better job. At present the front desk fails miserably in comparison to their peers in Holiday Inns and Marriott hotels in their interaction with their guests !!! Overall a great stay with a nice breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Mohit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at Resort La Ginabelle. The location is excellent — just a short walk to restaurants, shops, and with a beautiful view of the Matterhorn. The complimentary shuttle to and from Zermatt station was a great convenience. The staff were consistently warm and helpful — from reception to housekeeping to the breakfast team. Housekeeping made sure our room was always spotless, especially while we were out. The buffet breakfast was delicious with a wide selection to start the day right. A lovely bonus was the kids’ room, which our toddler really enjoyed. It made our stay even more family-friendly. Would definitely recommend for anyone looking for a comfortable and welcoming base in Zermatt.
Stayed 3 nights in Jun 2025

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Great spacious rooms, nice staff, and located in a great spot within Zermatt
Stayed 3 nights in May 2025

10/10 Excellent

Kyle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid, comfortable well located

Great location, great spa and friendly staff. Excellent variety at the well stocked breakfast buffet.
Stayed 4 nights in Mar 2025

8/10 Good

LINA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great
Stayed 7 nights in Feb 2025

8/10 Good

antonella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 5 nights in Jan 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Clifford

Stayed 1 night in Jun 2024

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view great location, beautiful room
Stayed 2 nights in Jun 2024

10/10 Excellent

Irelis, CHARLOTTE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so beautiful. Since we got there the customer service was amazing. The resort was very accommodating to all our necessities from spa, dining, transportation and accessibility to near by attractions. I would love to come back and visit. Highly recommended
Stayed 3 nights in May 2024

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort La Ginabelle blew me away in a variety of ways! The staff was incredibly present, attentive, and kind. Our surprise upgrade on arrival to a suite with a view of the Matterhorn was spectacular. The breakfast buffet rivals that of a number of globally renowned five star hotels. And, of course, the spa (after a day of hiking) is the cherry on top. I can't recommend this hotel enough, especially with the exceptional service that helped us catch our train 7 minutes after checking out. If you're in Zermatt, don't want to stay on the shopping street, and want an amazing accommodation, Resort La Ginabelle should be a top choice.
Stayed 2 nights in May 2024

10/10 Excellent

Derek, Camillus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First consideration if ever traveling to Zermatt again! Staff, facilities, property 10/10
Stayed 3 nights in May 2024

10/10 Excellent

Pratika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an awesome property. Their staff is also welcoming and helpful. I loved their breakfast as they had many options for vegetarians as well. Highly recommend this property if you are visiting Zermatt.
Stayed 2 nights in May 2024

10/10 Excellent

Hsiao Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Homa, San Diego

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast in all my European travels. The spa and heated pools were fantastic. Friendly and very helpful staff. Easy 10 minute walk to the town center. Clean and comfortable room. Loved the bathroom. Overall very satisfactory experience.
Stayed 1 night in May 2024

10/10 Excellent

Abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most amazing property with great food and spa/pool. Perfect for adults and families. This is our 3rd time h we look at other properties but we always come back! Beat staff and great environment. Recommend 5 stars!
Stayed 7 nights in Mar 2024