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Matthiol Serviced Apartments

4.5 star property

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Indoor spa tub
Garden
Penthouse, 3 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop
Premium Penthouse, 4 Bedrooms | In-room safe, desk, soundproofing, iron/ironing board
Premium Penthouse, 4 Bedrooms | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Spa
  • Laundry
  • Kitchen
  • Fireplace
  • Outdoor Space

Explore the area

Map
Wiestistrasse 32, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt–Sunnegga Funicular
    ‪1 min walk‬
  • Zermatt Visitor Center
    ‪7 min walk‬
  • Sion (SIR)
    ‪75 min drive‬

Room options

View all photos for Exclusive Apartment, 3 Bedrooms

Exclusive Apartment, 3 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop

Exclusive Apartment, 3 Bedrooms

  • 1367 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms | Living area | 110-cm flat-screen TV with cable channels, TV, fireplace

Penthouse, 3 Bedrooms

  • 1561 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Exclusive Apartment, 4 Bedrooms

Full-size fridge, microwave, oven, stovetop

Exclusive Apartment, 4 Bedrooms

  • 1604 sq ft
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 Queen Beds

View all photos for Premium Penthouse, 4 Bedrooms

Premium Penthouse, 4 Bedrooms | View from room

Premium Penthouse, 4 Bedrooms

  • 2239 sq ft
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 Queen Beds

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Room

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
5.0 out of 5, Exceptional, (80)
The price is $522
per night
$551 total
includes taxes & fees
Mar 9 - Mar 10
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Matthiol Serviced Apartments

4.5-star Zermatt apartment steps from Zermatt-Matterhorn Ski Paradise
Spa services, concierge services, and dry cleaning are available at this smoke-free apartment building. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include laundry facilities, free newspapers, and tour/ticket assistance. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include 3 bathrooms and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Limited housekeeping is available.
Matthiol Serviced Apartments offers 9 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 110-cm flat-screen televisions come with cable channels. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, and Swedish massages.
Matthiol Serviced Apartments features spa services, a terrace, and ski storage. Wireless Internet access is complimentary. This luxury apartment also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

Matthiol Serviced Apartments is a smoke-free property.

Languages

English, French, German, Italian

Property amenities

Ski

  • Close to skiing
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Hot stone massages
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle

Family friendly

  • Children stay free (see details)
  • Highchair

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: CHF 80

Bathroom

  • 3 private bathrooms
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 110-cm flat-screen TV with cable channels
  • DVD player
  • Games

Outdoor areas

  • Balcony/patio
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: CHF 20 per pet per day
  • Food and water bowls

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free daily newspapers
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Safe
  • Tour and ticket assistance

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Ski passes
  • Ski storage
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 9 units
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle rentals
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80.0
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 500 per stay
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Matthiol Serviced Apartments
Matthiol Serviced Apartments Zermatt
Matthiol Serviced Zermatt
Matthiol Serviced
Matthiol Serviced Apartments Zermatt
Matthiol Serviced Apartments Apartment
Matthiol Serviced Apartments Apartment Zermatt

Matthiol Serviced Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 55 reviews
Rating 8 - Good. 18 out of 55 reviews
Rating 6 - Okay. 3 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Niamath

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent except the way to get to the hotel you need to walk up a steep hill prior to getting to the hotel. It is a little difficult for older individuals.
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jul 2024

6/10 Okay

Jean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not convinent, long steep walk way steps, to just get down to the service riad. The lights along the steps never on. Very dangerous walk back to the apartment at night.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Beautiful place to stay in Zermatt
Beautiful appartement with amazing view on the Matterhorn. We were a family of 8 staying in the 4 bedrooms penthouse. We loved our stay there and the wellness spa area was a lovely way to recover after a day of hiking. The only comment we have is about the kitchen supplies. If you want to cook a meal for 8 persons, there is very limited kitchen supplies. No scissors, no cutting board, no cheese grater, only 2 small cooking pans. We made a cheese fondue and there were only 6 cheese fondue forks. Luckily, we had friendly neighbors who landed us some extra forks :-)
Stayed 3 nights in Sep 2023

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, room comfort
Beautiful condo, great for family.
Great place to stay, would gladly return.
Stayed 4 nights in Jun 2023

8/10 Good

Gregory

Stayed 3 nights in May 2023

2/10 Terrible

Paloma

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was good, but don't stay here unless you want to hike up and down every time you want to leave the apartment (town or skiing). And certainly don't leave anything behind. They will claim it is not there and you will get your items stolen. You have to walk up a very steep, long and narrow way to reach the building. This must be done every single time you want to go to town or skiing. You are able to ski back into the building if you are able to ski to Cervo, take skis off, walk about 100m, put your skis back on and go down a hill behind the building. It's a partial ski in but not a ski out. The apartment itself was nice, but I had a huge issue at checkout. I left behind a scarf, sunglasses and a medicine bag and the staff was very nonchalant about trying to find it. I know for an absolute fact that I left all items inside the closet in the primary room. They were on the 3rd shelf, right hand side. I called the apartments about 3hs after we checked out (before the new guests checked in), when I realized I had left them behind. They said they would check with housekeeping. They called me about 5 minutes later to say nothing was found. I asked them if they checked inside the closet and they said yes, it's standard procedure. I asked them to ask the new guests checking in if they found anything. They refused but said they would call me back (never did). I followed up for 3 straight days and was told "we're not playing the police here". Never got my items back.
Stayed 8 nights in Feb 2023

10/10 Excellent

Yvonne.

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Very roomy. Walking distance to old town and many restaurants. You do have to hike up to get to the apartment, which may be difficult for some people, but it's doable.
Stayed 2 nights in Oct 2022

6/10 Okay

Veijo

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

JGLA, Los Angeles

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Simply a stellar view just far enough above town to be very private but close enough to be in the middle of everything., well appointed
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, spacious and comfortable apartment
Except for the difficult physical access to the building and unclear communication about check in and check out processes the apartment was great. It would help if they highlight that the hotel will provide taxi from and to the train station. We did not know that until we checked in and could not use it for check out because of lack of response to our message.
Stayed 2 nights in Aug 2019

10/10 Excellent

nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place, will definitely introduce to my friends
Stayed 2 nights in Jul 2019

10/10 Excellent

jim, ottawa canada

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large units great for a family or group gathering.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2019

10/10 Excellent

Chris C.

Amazing apartment!
Really clean and exceptional apartment! Everything was set up perfectly and the location was great. The service was also excellent. Overall a great experience!
Stayed 2 nights in Mar 2019

6/10 Okay

Traveller

Liked: Cleanliness, property conditions & facilities
Excellent amenities. However The apartment is extremely difficult to find as it is hidden among several buildings and away from main roads and walkways. It was a kind local person who finally helped me to locate it. We spent 10 mins searching when the apartment was just 20 meters away.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice furnished apartment with great views.
Good location but hard to get to. Apartment was spacious and had great views. The apartment is nicely furnished.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked that it had great views of the materhorn but would be great if it had a more direct access to the property.
Stayed 4 nights in Oct 2018

8/10 Good

Nathan S.

Beautiful, clean apartment. Emily, the manager was very helpful!
Exceptional quality!
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018