*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.
This Zermatt hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.
Phoenix is a smoke-free property.
- Daily
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- Train station drop-off (surcharge)
- Front desk (limited hours)
- Free breakfast
- Express check-out
- Tours/ticket assistance
- Year Built - 2009
- Free WiFi
- Smoke-free property
- Food and water bowls
- Water-efficient showers only
- Water-efficient toilets only
- Distance from property (ft) 22966
- Spa services on site
- Number of meeting rooms - 1
- Ski storage
- Distance from property (km) 7
- Luggage storage
- Secured bicycle storage
- Wheelchair accessible – no
- Bicycle parking available
- Free buffet breakfast
- Distance from property (miles) 4
- Bicycle tour information
- Train station pickup (surcharge)
- Banquet hall
- Total number of rooms - 27
- Television in common areas
- Number of floors - 4
- Number of buildings/towers - 1
- Multilingual staff
- Fireplace in lobby
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
Room Amenities
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
- Television
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- In-room safe
- Espresso maker
- Desk
- Soundproofed rooms
- Blackout drapes/curtains
- Cable TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- TV size: 40
- TV size measurement: inch
- Bathtub or shower
- Connecting/adjoining rooms available
- Heating
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 2
- Energy-saving switches
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.
- Hot stone massage
- Deep tissue massage
- Prenatal massage
- Thai massage
- Couples treatment rooms
- Sports massage
- Massages
Nearby Activities
Recreational amenities at the hotel include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snowboarding nearby
- Parasailing nearby
- Helicopter/airplane tours on site
- Rock climbing nearby
- Mountain biking nearby
- Snowshoeing nearby
- Ropes course on site
- Downhill skiing nearby
- Cross-country skiing nearby
- Ziplining nearby
- Sledding nearby
- Bicycle rentals nearby
- Mountain climbing nearby
- Ski lessons available nearby
- Ski equipment rental shops nearby
- Hiking/biking trails nearby
- Swimming nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
Optional extras
- Nearby parking fee: CHF 20 per day (22966 ft away)
- Pet fee: CHF 20 per pet, per day
- Rollaway bed fee: CHF 100 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at 7:00 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 10:30 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.
Credit card pre-authorization
Comprehensive recycling policy
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Car not required
Property does not follow sanitization practices of any association
Staffed front desk
Guest will receive an email before arrival 5 days
Carbon monoxide detector
Smoke detector
Front desk opens daily at 8 AM
Front desk closes daily at 9:00 PM
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Cashless transactions are available
Masks are not compulsory at the property
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
Guests must register online prior to arrival
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Guests must provide a copy of their passport in advance
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines Clean & Safe (Switzerland)
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- This property does not allow children.
- Rollaway/extra beds are available for CHF 100 per day.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of CHF 20 per pet, per day
- Dogs and cats only
- 2 total pets
- Food and water bowls are available
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
Hotel Names
- Phoenix Hotel Zermatt
- Phoenix Zermatt
- Phoenix Hotel
- Phoenix Zermatt
- Phoenix Hotel Zermatt
National Rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
