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Standard Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$248* Per night/room May 29 - May 30

Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room (Matterhorn View from Balcony)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Amenities

Renovations + Closures

The property is closed between October 18 and December 17.

Property Features

A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Zermatt hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.

Phoenix is a smoke-free property.

  • Daily
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 1
  • Train station drop-off (surcharge)
  • Front desk (limited hours)
  • Free breakfast
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2009
  • Free WiFi
  • Smoke-free property
  • Food and water bowls
  • Water-efficient showers only
  • Water-efficient toilets only
  • Distance from property (ft) 22966
  • Spa services on site
  • Number of meeting rooms - 1
  • Ski storage
  • Distance from property (km) 7
  • Luggage storage
  • Secured bicycle storage
  • Wheelchair accessible – no
  • Bicycle parking available
  • Free buffet breakfast
  • Distance from property (miles) 4
  • Bicycle tour information
  • Train station pickup (surcharge)
  • Total number of rooms - 27
  • Television in common areas
  • Number of floors - 4
  • Number of buildings/towers - 1
  • Multilingual staff
  • Fireplace in lobby

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Room Amenities

Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Espresso maker
  • Desk
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • TV size: 40
  • Bathtub or shower
  • Connecting/adjoining rooms available
  • Heating
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 2
  • Energy-saving switches

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Couples treatment rooms
  • Sports massage
  • Massages

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Parasailing nearby
  • Helicopter/airplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Ropes course on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Swimming nearby

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 18 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at 7:00 PM

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10:30 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

Credit card pre-authorization

Comprehensive recycling policy

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Car not required

Property does not follow sanitization practices of any association

Staffed front desk

Guest will receive an email before arrival 5 days

Carbon monoxide detector

Smoke detector

Front desk opens daily at 8 AM

Front desk closes daily at 9:00 PM

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff does not wear personal protective equipment

Mobile key entry is not available

Protective clothing is not available to guests

Food service has not been amended for enhanced safety

Guests must register online prior to arrival

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Guests must provide a copy of their passport in advance

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitization guidelines Clean & Safe (Switzerland)

No cribs (infant beds) available

Guests will receive an email with special check-in instructions

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of CHF 20 per pet, per day
  • Dogs and cats only
  • 2 total pets
  • Food and water bowls are available

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A car is not required for transportation to and from this property.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Hotel Reviews

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