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Hotel Tannenhof

3.5 star property

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Photo gallery for Hotel Tannenhof

Front of property - evening/night
Reception
1 bedroom, hypo-allergenic bedding, in-room safe, soundproofing
Breakfast, lunch, dinner served; Italian cuisine
Gallery Double or Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, soundproofing

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

Map
3 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Family Room

Family Room | 1 bedroom, hypo-allergenic bedding, in-room safe, soundproofing

Family Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, soundproofing

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(13 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double or Twin Room

Basic Double or Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, soundproofing

Basic Double or Twin Room

9.4 out of 10
Exceptional
(21 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Tannenhof

3.5-star hotel in Zermatt City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and tour/ticket assistance. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a hair salon, a front-desk safe, and multilingual staff assistance are onsite.
Hotel Tannenhof offers 16 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Zermatt hotel also offers multilingual staff, ski storage, and tour/ticket assistance.

Hotel Tannenhof is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Golden LokDown - This restaurant specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Golden LokDown

Things to do

  • Helicopter/airplane tours
  • Ropes course
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Heating
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Schallers Tannenhof
Hotel Tannenhof Hotel
Hotel Tannenhof Zermatt
Hotel Tannenhof Hotel Zermatt

Hotel Tannenhof Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 225 out of 294 reviews
Rating 8 - Good. 51 out of 294 reviews
Rating 6 - Okay. 12 out of 294 reviews
Rating 4 - Poor. 3 out of 294 reviews
Rating 2 - Terrible. 3 out of 294 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Beautiful hotel! The hotel restaurant is top-notch, too.
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patricia, Saskia, and John were all very positive and patient with all the guests during our stay in unique circumstances. Zermatt received a once in a lifetime snowstorm, losing accessibility for over 48 hours, and had no electricity for over 42 hours. However, these great folks did their best to make sure that we were in as good of shape as possible and never lost their smiles.
Stayed 3 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, the breakfast options weren't great and the pillows were dreadful, not sure I got a full night sleep once sadly, everything else was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff, good location, breakfast good.
Stayed 1 night in Mar 2025

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern hotel. Marco was amazing at the front desk. . The rooms had USB plugs & outlets by the bed to charge phones / laptops.5 stars for a 3 star hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities, room comfort
The whether was great to skier and hotel location is perfect to everything and the service was perfect and the food was delicious 😋 I strong recommend this hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Lyndsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Great location, good amentities, clean

Very good location, quiet rooms, great amenities. Rooms were a little cramped though and lacked space
Stayed 1 night in Feb 2025

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, spotless and comfortable rooms with plenty of storage, and the most helpful staff! If we return to Zermatt, we’ll definitely be staying at Hotel Tannenhof again.
Stayed 3 nights in Feb 2025

8/10 Good

Megan

Stayed 2 nights in Feb 2025

10/10 Excellent

ryan

Stayed 4 nights in Jan 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and the service was awesome! Hotel is in perfect location from everything.
Stayed 5 nights in Feb 2025

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inner town, lovely position

Although our rooms were on the small side everything was so well designed and exquisitely put together. Beautiful artwork and pictures of the mountain. The position of the hotel was good, taxi service needed each day to transport to ski lifts. Staff needed to up their skills on being more friendly.
Stayed 7 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was in a great location and an easy walk from the train station. The room was good size. The cleanliness of the room was, in our opinion, not at the caliber we would expect. The floors and bedding were questionable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Steve

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay in the Heart of Zermatt

Hotel Tannenhof exceeded our expectations! This boutique gem is centrally located, making it easy to explore everything Zermatt has to offer. John at the front desk was fantastic—offering great tips, guidance, and even booking dinner for us. We stayed in Room 37, a spacious family-style room with a patio at the top—highly recommend! Best hotel of our trip so far, and we’ll definitely be back!
Stayed 2 nights in Jan 2025

10/10 Excellent

Claudia

Stayed 5 nights in Dec 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities

First time at Zermatt

Great staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Puru, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Dec 2024

10/10 Excellent

Marc

Traveled with partner
Liked: Amenities, property conditions & facilities
Extremity helpful and friendly staff!
Stayed 1 night in Dec 2024

10/10 Excellent

LISBERT, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was super nice. The room was modern and clean. The staff was friendly. The breakfast had many delicious items. Breakfast room has view to the Matterhorn. There are many restaurants and shops close by. Steps to the Matterhorn museum and viewpoint. Everything is really walking distance.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - very convenient location. Great acclaimed restaurant at the hotel as well.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice and very serviceable. The Golden Lok restaurant on the hotel property is wonderful with the restored and gilded locomotive engine from 1898 Gornergratt Railway. The food was excellent too!
Stayed 1 night in Dec 2024

10/10 Excellent

Seungwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the fact that I couldn’t control the room temperature.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel if you’re staying in Zermatt for a night or two
Stayed 1 night in Dec 2024