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Schlosshotel Zermatt

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Schlosshotel Zermatt

Front of property - evening/night
Apartment (Penthouse - Cleaning every 3 days) | Living area | 70-cm flat-screen TV with cable channels, TV, foosball
Apartment (Penthouse - Cleaning every 3 days) | Private kitchen | Coffee/tea maker, electric kettle
Sauna, body treatments, hot stone massages, sports massages, body scrubs
Duplex Junior Suite with Matterhorn View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Pet friendly
    Pet friendly

Explore the area

Map
Bahnhofplatz Postfach 444, 18, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    1 min walk
  • Zermatt–Sunnegga Funicular
    6 min walk
  • Sion (SIR)
    106 min drive

Room options

View all photos for Comfort Suite

Comfort Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Boutique Junior Suite in rustic style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in rustic style

  • 430 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room

  • 646 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Suite

  • 646 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Mountain View

Deluxe Room, Balcony, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Chalet

Deluxe Chalet | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Chalet

  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Junior Suite in modern style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in modern style

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Single Room (Style)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room (Style)

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

  • 861 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Apartment (Penthouse - Cleaning every 3 days)

  • 2476 sq ft
  • Mountain view
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds

View all photos for Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Duplex Junior Suite with Matterhorn View

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment (Cleaning every 3 days)

  • 1076 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

Similar properties

Exterior

BEAUSiTE Zermatt

Pool
Hot Tub
Breakfast included
Spa
4.9 out of 5, Exceptional, (377)
The price is $1,054
per night
$1,103 total
includes taxes & fees
Dec 7 - Dec 8
BEAUSiTE Zermatt

About this property

Schlosshotel Zermatt

4-star hotel in Zermatt City Centre
A full-service spa, an indoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a bar/lounge, a sauna, and massage/treatment rooms.
Schlosshotel Zermatt offers 49 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Schlosshotel Zermatt features an indoor pool and a sauna. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This family-friendly hotel also offers a fitness center, a terrace, and multilingual staff.

Schlosshotel Zermatt is a smoke-free property.

Room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge

Things to do

  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1964
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Desk
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
Schlosshotel Zermatt Hotel
Schlosshotel Zermatt Zermatt
Schlosshotel Zermatt Hotel Zermatt
SchlossHotel Zermatt – Active CBD Spa Hotel

Schlosshotel Zermatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 467 out of 584 reviews" "
Rating 8 - Good. 100 out of 584 reviews" "
Rating 6 - Okay. 10 out of 584 reviews" "
Rating 4 - Poor. 5 out of 584 reviews" "
Rating 2 - Terrible. 2 out of 584 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA is outstanding. Great for winding down and relaxing .
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel were everything works and fits perfectly
Perfect hotel , rooms big, gym has everything you need and the spa was amazing. Also the staff were very helpful and couldn’t do enough. I would definitely come back again
Stayed 4 nights in Apr 2024

10/10 Excellent

Cameron

Stayed 4 nights in Apr 2024

10/10 Excellent

Arnie, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property . Staff, particularly Victor and the owner were so helpful Beautiful spa. Excellent room cleaning , fabulous breakfasts and super convenient for the village and ski lifts. Strongly recommend this for a great hotel experience in Zermatt
Stayed 4 nights in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence at Schloss
Stayed 2 nights in Mar 2024

8/10 Good

Yun He

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater feels like it wasnt working properly and so well on the first night. After checking with staff, they said and came to check the heater and mention heaters are install inside the walls and may take few hours for the room to be heated. Kinda chilly the first night. And somehow from 2nd night onwards its slightly better. But we questioning on first night why would heater take so long eg.few hours as mentioned by staff for a city thats constantly in cold weather. Nevertheless, views was great from balcony when the weather is good, able to see famous matterhorn well. Not so impressed with their breakfast choices and we stay for 3 nights, got pretty bored with exact same breakfast choices for 3 mornings.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Best Location
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to thw train station. Incredible service. The team at the Schlosshotel is incredible. Every time we come to Zermatt this is where we stay.
Stayed 10 nights in Jan 2024

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Stayed 11 nights in Jan 2024

10/10 Excellent

Meredith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

MUN HOO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average all good, only breakfast, choices is less.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luciana

Traveled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodations, friendly and helpful staff. Great location. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

heather

Stayed 1 night in Sep 2023

10/10 Excellent

Fran

Liked: Amenities, property conditions & facilities
Beautiful hotel, close to train station with sumptious spa.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Sep 2023

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and excellent staff! One of the best hotels I have stayed! Very good breakfast buffet!
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and shopping
Stayed 2 nights in Sep 2023

10/10 Excellent

Romulo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the property, courteous and helpful staff and fitness center is excellent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Gem in Zermatt
Great location, spacious room with view of the matterhorn and solid service!
Stayed 2 nights in Sep 2023

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay! The people were so nice and helpful. The spa was very enjoyable - steam rooms, saunas, and a wonderful pool! as well as the fitness area and yoga room! Breakfast was also very good! A great stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Schloss Hotel lived up to expectations.
The Schloss Hotel was a delightful stay—close to town, transportation, and good restaurants. We had a Matterhorn view, which was nice. The balcony is good for two people but does look out to the Gornergrat train, which was not evident in the listing/pictures. However, that was not much of a concern. The spa was very nice and the breakfast was AMAZING! We’d definitely stay here again.
View from room 328.
Night view from room 328.
Hotel entrance
Breakfast. More options not pictured.
Stayed 4 nights in Aug 2023