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The Pollux

4.0 star property

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Photo gallery for The Pollux

Bar (on property)
Bar (on property)
Sports massages, massages
View from room
Children's area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Housekeeping
$324
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪3 min walk‬
  • Zermatt-Furi Gondola
    ‪13 min walk‬
  • Sion (SIR)
    ‪88 min drive‬

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.0 out of 10
Wonderful
(7 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 237 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About this property

The Pollux

4-star hotel in Zermatt City Centre
This smoke-free hotel features 3 restaurants, a full-service spa, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.
In addition to a full-service spa, The Pollux features a sauna and a fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This family-friendly hotel also offers spa services, a terrace, and an arcade/game room.

The Pollux is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place - This bar serves light fare only. Open daily.
Vegistube - Onsite theme restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 miles (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt